Vons is a convenient and friendly neighborhood grocery store that offers a wide selection of groceries, bakery items, deli options, and fresh produce. The bakery features customizable cakes and cupcakes, while the deli provides a variety of party trays made to order. Customers can even place bakery orders online through the Order Ahead service for quick pick-up. The store is well-stocked, with a good selection at decent prices, especially when using the store's loyalty card. However, some reviewers noted that the checkout aisles can feel a bit cramped. The store also provides Grocery Delivery and DriveUp & Go options to save customers time. While the staff is generally friendly and helpful, one recurring complaint is about a specific employee named Eladio who is regularly described as rude and unhelpful. Some customers have even witnessed this behavior towards other shoppers. Another common critique is the complexity of the store's various discount programs, which require using apps, scanning, and downloading, making it difficult to get the best prices. A simpler loyalty program like just using a phone number at checkout is preferred. Overall, Vons offers a solid neighborhood grocery experience, with friendly staff, a wide selection, and convenient services, though the store could improve the attitudes of certain employees and simplify its discount offerings.
