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April 2024 by Gina Green
The staff at the Reseda site has always been very helpful and understanding. Also polite and cheerful. Never rude or unprofessional. I have had my storage there for a couple of years and they have been great. Thank you to all of the staff at the Reseda site.
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April 2024 by Michael Weinstein
5 stars even though some hiccups.
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March 2024 by Tylesha Hamilton
Rosa and the rest of the staff are really nice, accommodating and helpful. Also my belongings have always been kept safe & clean
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March 2024 by Adela Mascorro
Office staff always very helpful. Rental unit and surrounding very clean.
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March 2024 by Sharon Schauer
I relocated to this facility as my previous one had become so costly, but was in a great location. The rates here were very reasonable, I asked Alfredo and Antoin if they were going to increase it anytime soon, they guaranteed me that, that would not be the case, I had nothing to worry about that until the facility was fully occupied then there may be a possibility down the road but not before six months to a year, so here we are 12 weeks later and I get a letter in the mail, telling me that I’ve been increased $46 per month, as my promotional rate has now been expired. You can only imagine my surprise, when both of the gentleman mentioned prior looked me straight in the face and never said one word to me about a promotional rate, do you think that that would’ve been honest, professional and ethical to at least tell me the truth before I invested $300 to relocate myself. As far as I’m concerned, you cannot trust these people. The facility is nice, but not when people are not honest very disappointed at this deception.
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March 2024 by jaci castillo
Rosa, the manager, helped me from the beginning with renting 2 units. Good service
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March 2024 by Wendy Escobar
I rented a unit and everything went very well. Thanks to manager rosa
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March 2024 by Mykaela Fine
Wonderful!!! Rosa was great!
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February 2024 by Mirna Martinez
I made a payment and Rosa helped me, thank you for always helping me
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February 2024 by Rosa Garcia
Came in to get a unit and the lady at the office gave me the best customer service. Thank you for your help Rosa
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February 2024 by ATLG _
Nicole was excellent--friendly, knowledgeable, easy to talk to. I've needed storage units often over the years, and with so many choices in storage companies, ESS will be the first one I consider.
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February 2024 by Dayana Gomez
Excellent service when I receive my payment
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February 2024 by Tracie Williams
The office employee(s) were aways professional and pleasant. I moved out over the weekend and forgot to call the office the next day and guess what? They called me to confirm I had moved out. Talk about being Thankful! I would definitely recommend Exta Space Storage to store your personal items at a safe abd professional location.
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December 2023 by Rosanne SanChez
Rosa was a lot of help and very pleasant to work with.
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December 2023 by Undead Girl
Nicole is awesome, goes above and beyond.
