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June 2024 by Piyush Chawla
I can't believe I didn't even complain about my phone issue but employee suddenly argued that my phone is not from Verizon, from 3rd party. I bought all my phones from Verizon for 10 years, and I was shocked that he suddenly mad at me because my phone is locked because it's not from Verizon. I just wanted to know what's going on and whom can help with this. This guy just started arguing that it's not a verizon phone and gaslighting like I did some crime.
I contacted service center and the chat representative told me that database was not updated properly and SIM was connected to the other device. She resolved each issues although there are still some issues to resolve.
I hope this Verizon location hires representatives that help in solving the problem and not waste customer's time. Don't work in a customer facing job if you don't have the right skills!
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June 2024 by Arnaldo Morris
It's ok
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April 2024 by Thanh Tran
Today on March 18, 2024 I went to Verizon at 2501 El Camino Real in Redwood City. I had an iPhone that I wanted to transfer over to my uncle, I was helped by Esteban who got it done in less than five minutes. I was so grateful for his service because he listened, he was so thoughtful and so professional in what he does. Basically, I did not know how to do an old droid phone transfer over to an iPhone. Esteban figure it out in seconds. I value his good customer service and I am so happy to be able to help my uncle successfully.
It is moments like this that speaks volumes when one person is able to help another. The good customer service that I received from Verizon over the years really resonates with me. Thank you again, Esteban! You are the best at what you do, sir. Please keep up the good work and I wish you many successes to come.
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March 2024 by Al Pacheco
I went in for a simple question and a 2 minute fixed turned out to a 40 minute wait...the staff needs better customer service and the manager should have a more approached presence I felt uncomfortable like asking for an obligated favor Im not entering this business again
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January 2024 by Juan J António Van
fatal experience in this varizon store today I came on 2 occasions, first I wanted to buy the iPhone 15 promax here and one of their workers treated me in such a contemptuous way as if she were doing me a favor for free, I left and went directly I went to the Apple store to get my phone and on the way back I came back here to try to acquire Verizon services as my new telephone company but I was waiting for more than 10 minutes and no one helped me, I don't know if it was because of my personality or because of my appearance of nationality. because a white man recently arrived and they immediately attended to him and in the most friendly way possible and curiously that person did not purchase either Verizon services or any telephone and precisely I who wanted both was seen and treated fatally, it seems to me that they are some racist and not very competent when it comes to serving consumers I will see how things go at T-mobil
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December 2023 by German Cortez
I recommend it, it is the easiest and safest way to put your car in your name and put car insurance, and they are very friendly
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September 2023 by Shannon E.
The people who work here are incompetent and incapable of simple tasks. Was told that they close at 5 and would not be able to help me because I came at 440.
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September 2023 by Matt Cernuska
Refused to transfer me off of my deceased parents account. I was very patient. Agent said he will not help me even though I was told to bring in death certificate and that's what I did. I'm raising the rating to 3 because even though I feel I was inadequately assisted I acknowledge an effort was made and I was hungry that evening.
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August 2023 by yolanda calderon
We went in to return some equipment. Guy refused to take it. He wouldn't get up from his chair. He was also not helpful to this poor lady who was trying to get info.The worst customer service ever. If you can't take the equipment back then where can we take it. How about giving us a phone number or email info.
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July 2023 by Shialude Maud'dip
Staff could be more knowledgeable
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July 2023 by Guy Shahine
Worse than a car dealership!
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July 2023 by Hasan Bayramoglu
Nice but expensive
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July 2023 by Vivek Gupta
i wish they told you an estimated wait time before making you wait >1hr
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February 2023 by Angie F.
Got locked out of my Verizon account by using the wrong password too many times. Walked in at 4:30 pm on a Sunday and was greeted by Kevin.He was professional, friendly, patient and kind. Got me back into my account in minutes. I appreciated his help and helpful demeaner.Thank you Kevin!
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January 2023 by sahand salamat
WORST COSTUMER SERVICE! STAY AWAY FROM THIS STORE!I went there at 6:30, and Nova was supposed to help me and the first thing they did was looking at their watch and said its 6:30 and you may wanna come tomorrow (the store closes at 7)!My phone has a problem with connecting to Verizon network (it works fine with other carriers) and I talked to the tech support for ~3 hours and they said my phone doesn't have an issue and the problem is with Verizon system and they told me I have to go to a Verizon store for further assistance. I was explaining the situation and all they said was we can't do anything and you should call the support again. Maria came and she was very aggressive, I asked them to read the report that tech support has written for my case, but they refused! They didn't bother to help me fix something which is Verizon's problem.
