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September 2023 by Shannon E.
The people who work here are incompetent and incapable of simple tasks. Was told that they close at 5 and would not be able to help me because I came at 440.
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August 2023 by R N.
Absolutely horrendous customer service. Customers not welcome. Some staff exceptions, but avoid. Extremely rude, unprofessional and aggressive behavior. Unskilled representatives. Corporate complaint made. Why would anyone enter the building knowing the issues here?
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June 2023 by Vickee F.
I changed my cell service to Comcast in May. At the time of switching over service for my phone and my husband's I was given no indication that my online account would immediately be disabled. When I called to get a copy of the bill I was told to go to a Verizon store to get a secondary ode for access. Note that all of my Verizon messages about payments disappeared from my phone once I switched over and I could not get online since I no longer had a phone number with them. The woman and man at the Redwood City flatly turned me down and it seems once you leave Verizon they no longer have any use for you, even after having been a customer for over 15 years. I couldn't get a copy of my bill, couldn't get anything out of them but stonewalling. I lost my cool and told them where they could go and the woman said something like have a nice day, thanks for coming in. She heard more bad language from me. I will apologize for losing my cool but am still incensed by their total lack of service. This after just having paid $180 the day before on my automatic billing! When I called the 'customer service' line I was essentially told that since I was no longer a customer I would get no help and could not be forwarded to a manager. I hung up. Finally I called the same line and got a person who agreed to send me bills. Let's hope I actually get them. The person giving a code to change carriers should instruct the caller about disabling their account at the time. And send a close out bill. It has been a very frustrated experience from most of the Verizon staff, both in the awful store and on the phone.
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May 2023 by Angie F.
Another great experience at Verizon store in Redwood City. Needed help swapping out my mom's phone with a replacement phone. Replacement phone came quickly but we needed help with the sim card. Diego greeted us at the door and was helpful and knowledgeable. Got us working in a few minutes. Really appreciate his patience with my mom.
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April 2023 by Alex B.
Beware that the manager of this Verizon store is probably running a scam at this store. I brought 4 lines from Xfinity Mobile to Verizon and was charged $29.99 "setup fee" in addition to $35 activation fee for each of the lines. Manager assured me that I would receive a credit for the setup fee. it took me already almost 10-15 hours talking to customer service and Verizon was still not willing to remove all the fees. No setup was done at the store for any of the lines, I was given SIM cards that I installed. I had my own back up at home that I used to restore the newly purchased iPhone. Beware of this store and Verizon selling practices.
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March 2023 by Abby N.
I had previously spent HOURS on the phone with multiple Verizon customer service representatives, prior to coming in. No one seemed be able to understand my reason for needing assistance, nor were they able to provide any help. Despite coming in with this tricky and technical request, these guys were able to interpret my issue and immediately sought to troubleshoot and resolve it very quickly and competently. Diego helped me through this request and was absolutely awesome, super professional and friendly. His supporting team was great as well. Thank you so much guys!
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November 2022 by Reza E.
The best cell service, not the cheapest but the best and I've tried them all. Support works well as long as happy path is followed but if there is an exception in the flow, all hell breaks loose. They all suffer from this.
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September 2022 by meghan c.
Wow! Horrible customer service. I get the run around from Verizon and am told to go to a store. The manager helps me and calls Verizon. Walks away after 20 minutes. No updates. 90 minutes later I am offered to leave my phone number and they will call when they get back. Never called and no way to get ahold of local store. Do not come here!
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September 2022 by Katja S.
Very incompetent manager at the Verizon store in Redwood City, 2105 El Camino Real. (Close to Target). We placed an order for a new iPhone last week, paid in full, called Verizon about when we were picking up the new iPhone, made an appointment in advance to make sure we get the iPhone working (the manager claimed they didn't have time to set it up) in the store. When we go to pick it up they have cancelled the order and are acting completely clueless. They had not even made an attempt to contact us! Keep in mind the iPhone was already paid for. So we had paid for the product but they still went ahead and canceled the order! Seriously, who does that! They are too ignorant and lazy to just call us before they cancel the order, really? In addition the manager was trying to blame us saying we should've picked it up within 3 days. First of all, nobody ever told us that. Secondly, I called and informed them of the date we would pick up the iPhone. We had to place a NEW order for the same iPhone, paying close to $1500 upfront in total. When we get home we spend 2+ hours trying to set up the new iPhone and finally have to call Verizon who say they placed a block on the new iPhone until we return the old one. However, despite bringing the old iPhone in to the store in Redwood City they didn't want to collect it at the store! Not a word about plans to block the new iPhone from the manager at Verizon! This was supposed to be a gift for my daughter, something I also had explained when I placed the order. Now we have wasted most of her birthday trying to get her new iPhone to work. It's still not working after being on the phone with Verizon for at least an additional hour. Verizon ruined her birthday and my day. I did everything right but they still couldn't get ANYTHING right. So disappointing and horrible.
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September 2022 by Nicole G.
Verizon is the worst carrier. I have contacted 3 different customer service representatives and they have failed to remove an extra $285 in charges. I came into the store hoping to get help and they said that I should call the customer service line. Save yourself time and money. Don't get Verizon. Don't come to this store.
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March 2022 by Sue C.
If you need technical support, this location is not it! Came in this morning at 10:00am because I got a new phone and it's having network connection issues... the girl helping me changed the SIM card and didn't even bother troubleshooting the issue she just said you'll have to wait until Verizon fixes the issue other people are having the same issues.... And I told her so you're just telling me I'll be without a phone? She said yes until Verizon fixes the issue!!! This store doesn't need to be opened at all or needs new staff who actually care to help customers! For technical support go somewhere else!
