-
March 2024 by 415 678
Ordered live fish (baby fry)on March 11Shipped by Mar13Today is March 19 still have nor received my live fishJust bunch of Gibberish from them now.Disgusting, how this Post Office is ran.It's just ran down and disgusting, not enough workers.It's dirty.They're unreliable.I have had many several packages not delivered due to the Post Office.I'm disgusted with them
-
February 2024 by Wanyi Huang
I had a terrible experience at this place.I went to send out a mail with everything prepared except taping the label to the envelope because I was not sure where to tape it and it's super important file so I waited in the line in order to get some guidance from the stuff at the counter. It took me half an hour to be the first of the line but the person before me who sent out her package delayed the process a long time due to not wrap the packages well or whatever reason and the stuff just allowed her to take more than 5mins to wrap up everything and send out the mail with very patient attitude.However, when it came to my turn, I asked a female stuff where I can put the label to send it and she was very inpatient and asked us to leave the counter to tape the label although it only takes me less than 10 seconds to tape the label on the envelope. And she said I was wasting everybody's time for not taping the label in advance. I want to ask how did I waste everybody's time by only spending less than 1 min at the counter while other people take more than 5 mins for their packages? Or is the allowed time for everyone different at this place????It was my mistake for not taping the label in advance but I'm very angry to be treated differently coz this is very unfair and I'll never come back to this place again.
-
December 2023 by Vivian Wang
I was experiencing difficulties with a delivery that required a signature and the regular customer support wasn't able to help with a solution. I got the number for the location and they were able to very quickly come up with a solution and get me the package before the holidays. I'm so happy.
-
December 2023 by Gianna Morales
Very busy and pretty rude staff. Also, my wife went to pick up a package ordered that needs a signature. I was unaware of that and also I'm mostly bedridden at the moment until I get a wheelchair. So that's why my wife went, but apparently I was the one who was supposed to sign the slip to give permission for her to pick it up. It wasn't very clear. My wife even tried showing our marriage certificate as proof she's my wife and my signature but they didn't want to see it. It had to be on the slip itself. Me sending her my signature virtually wasn't an option either. So my wife had to figure out the online redelivery because last time we tried to do redelivery on the slip itself, we never got our package. What a waste of time.
-
October 2023 by Brian Tran
Came here to ship a package internationally, the staff were super friendly and accommodating! The process was quick and the rate was much better than what I was quoted at UPS.
-
October 2023 by Teymour Javaherchi
Used the great passport service. The lady knew her job and made things very smooth. Super friendly and they do take your photo as well.
-
August 2023 by Victor P. Garcia
There’s always room for improvement, they just need to find it, without question.
-
August 2023 by Opera G.
From Star P the leading person in the original review. She conveniently forgot that she insisted it was not in my neighbors mail box (which is of course what I asked her to check on) Glad she got the note that the package was there all along, and that I finally received it only after my regular postman actually checked for it. I'm sure her employer will be happy to read her reply to me.
-
July 2023 by Jane Qian
I have a government ID document missing and no updates at all in the system after out for delivery. I went to this location to check by the end of the first day, one male stuff kept saying I should just wait at home in a very loud voice. The manager was nice and agreed to help check. However, the priority mail never got scanned. After talking with the customer service, we went the second day, after finding nothing in the station, they asked me to talk with the carrier. Surprisingly, the carrier first blamed me for checking the mail and causing her got message in the evening. Later, we got back home and saw she was in the neighborhood. We parked our car near our building and tried to casually chat to see what she found, as she said she would do a search in our mailboxes. She yelled at me and said we were stalking her. We do not have the right to talk with our own USPS delivery person in our own neighborhood? People whose important mails got lost just begged to get some help.
-
July 2023 by Jorge Alcala
I like that they usually always have more than one counter person to help move the line, and they’re very friendly
-
June 2023 by Dante Tomato
I’ve been to bad post offices this is not one of them
-
June 2023 by Kirk G
A nice location if a bit run down. I like that the passport service is available here.
-
April 2023 by Stef T.
Great staff. Everyone was so helpful. I went in on a Wednesday mid morning, I needed help with the passport renewal and getting stamps. Both ladies that helped me were very helpful and kind with good tips. The gentleman in the first window did not help me, but I saw him attend to others. He was so patient with great tips for others. I've come to this post office for years and never had a problem. There tends to be a few people no matter the hour, but the staff does a fine job of keeping the line moving while providing courteous assistance.
-
April 2023 by Laura G.
I moved 6 months ago,just receiving forwarded mail now.Funny,as I had contacted their office a few months ago,and was told they were not holding any of my mail.No accountability,no one supervises the mail carriers who can,t be bothered to check mail box after you move,so beware if you put in a change of address to the Redwood City post office.Supervisor,Jennifer was apologetic,but really what good does this do?Avoid,unless you like doing double change of address and contacting double post offices to find your mail.
-
February 2023 by Biana87
I want to like this location but they are not that helpful, I have never had an issue at any post office except for this one. Unfortunately won't be going to this location again
