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March 2023 by Barb B.
Went in with a shower hose issue. Vincent was very knowledgable and a great help. Problem solved! Yay!
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November 2022 by Alexis G.
Stopped by here to look at kitchen sink hardware. Spent 30 minutes there, not one person said hi, can we help you even with us standing my front desk looking for help, and didn't say bye when we left. There were about 7-8 people working and not one acknowledged us. So unfortunate but I guess they don't need the business.
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May 2022 by Ronald W.
To start, let me point out that this company is NOT the same company called 'Plumbing N Things' from years ago. My understanding is that it was bought out and has new owners and management now. My intention in this review is to make it CLEAR (like other reviewers) that while they may still have some designer reps like the one I worked with that are reasonably competent, the overriding problem lies with current management and their so-called system/process of communications via phone and/or e-mail. My frustrating experience had a lot to do with trying to communicate efficiently with my designer representative. I would send e-mails and sometimes wait for days to get a reply and when I would call, I would get routed to a "general answering service" that is managed and controlled by a receptionist who sits at the front desk when you walk in. Over time I learned that this person acts as a kind of "shield" for the sales/designer reps so you cannot call them directly and instead get the receptionist who also makes and manages in-person appointments. I experienced her not being there a number of times and when that happens you either wait until she returns or try and get through to a sales/designer rep to get in. I literally had to leave a message to get my rep to answer my e-mails with questions by asking the receptionist to tell my rep to please answer so I could make decisions and not waste so much time. I was actually told by the receptionist once that my rep is "not so good with e-mails" which is the most reliable way to communicate in a business like this where so many different products and specs are involved. Using just verbal communications is opening the door for misunderstandings and inaccurate information since so many model numbers and other specs are involved with most everything they sell.After a month of putting up with this, I went on-line and read the reviews here on YELP and immediately found a much more reliable and efficient company just down the road that does the same thing with the same manufacturers in half the time. In addition, my new sales/design rep pointed out a number of details about the same products that I was not made aware of with 'The Plumbery' and she controls her own schedule and appointments and realizes that e-mail is the best way to communicate responding to all I send within a few hours. Just sayin . . .Bottom line, save yourself some time and frustration and in many cases $ by avoiding this place and going to the competitor down the street.
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December 2021 by Joe P.
We've been to four bath and kitchen supply stores in the last couple of weeks. The selection here is very good with products from several makers. If they don't have it in the showroom they can find it in the on screen catalogues. What made The Plumbery stand out was the level of service, and knowledge of the products, we found with Vincent. He was patient, made good recommendations, and truly listened to our requests. All the staff are friendly too.
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November 2021 by San Carlos B.
This is so unfortunate. They have the opportunity to provide world-class service and they don't. They're not very warm and welcoming. You need to make an appointment to order anything. Once your order is finally ready which takes about two months they call you to tell you your order is ready and then when you go to pick it up it takes about an hour to wait for them to find all the pieces to your order to give it to you. They are completely disorganized the warehouse and the sales room don't communicate and I hold the manager completely responsible because he is disorganized in setting up that business. I ordered $5000 worth of bath hardware and frankly they couldn't care less. Never again!
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November 2021 by Anita W.
I don't write a lot of reviews but my experience was so different from many of the comments I read that I wanted to write one. My friend and I dropped in without an appointment after visiting the tile shop next door. Even though we didn't have an appointment, Vincent spent quite a bit of time answering questions for us. I am sure if we were ready to order he would have take our order that day. A few weeks later I called and made an appointment with Vincent. I missed the original appointment time but he was super gracious when I came in later that day with a new appointment time. He was really knowledgeable about the brands and pros and cons of different faucets. He wrote up an order including additions parts I would need that I wasn't aware of. He called to get availability of every part they didn't have in stock. The prices were the same as if I had ordered on the internet but in addition I got over two hours of consultation and the opportunity to see touch faucets. They did ask me to use hand sanitizer when I came in which I appreciate because the benefit of going in person is to feel what the faucets.
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September 2021 by Mark C.
What a horrible place. Went to order a bathroom vanity, shower system and bathroom faucet. Even though there were several sales associates sitting at their desks chatting happily, nobody would help. In fact the receptionist rudely told me unless I make an appointment they won't answer any questions. What a bunch of clowns. Good luck staying in business when you treat potential customers this way.
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August 2021 by Sheri M.
I drove up and saw that you needed to call a number and make an appointment. I called the number from the parking lot in front of the store. I was told that I could come in and look around, but if I wanted to buy something I would need to make an appointment next week. I was ready to buy a kitchen faucet, bathroom faucet, towel bar and another bathroom faucet for my rental. Sorry they said, it wasn't possible. Most of the time I was there I was the only customer in the store. There were three sales persons sitting in front of their computers not helping anyone. Then, a contractor came in without an appointment and they jumped to serve him. I'm older and maybe I didn't look upscale enough for them to bother. Anyway, I will take my business elsewhere.
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January 2021 by Linds L.
My family has been a long-time patron of this establishment. I drove from San Francisco to look for touchless bathroom fixtures (needed 10 minutes in the store). I didn't know one needed an appointment. Whoever was guarding the door told me I could not come in without an appointment even though there was no one in the store. He was incredibly nasty and told me he "didn't like my attitude and I needed to learn to following instructions." He said something else derogatory which I will write hereA horrible person who doesn't understand what service is about. Clearly, here business must be booming I will never go in there again.
