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November 2023 by Kevin Irra
This is the worst bank ever i been member of this bank for 20 years and they are holding my personal check for weeks and i have bills i need to pay and when i have no funds when other trying to bill my debit from this bank they are charging me extra $30 for transaction you guys declined the charge and charging me 30 for it unlikely capital one which they pay me interest for putting my money there the problem with capital one is there is not much capital one branch so i keep some of money at this san mateo credit union and they said they will help you get a car i got decline twice and my apr is way so up i apply for capital one i got 2 car loan for capital one for less apr than when i apply for smcu car loan and smcu car loan they are not flexible with how much can they loan you if they said they can only loan you for 15k thats their maximum we gonna pay for it why not be flexible for the loan
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July 2023 by P L.
We had a great experience with SMCU to help refinance my mother's car loan. Everyone I talked to, whether on the phone or in person, was extremely helpful. Bernabe was our loan officer and he was extremely patient and flexible working through our needs. He took the extra effort to explain the different options and help us understand our best chances of getting approved by the underwriters. He also helped us to get our interest rate adjusted due to a special case we had. All in all, we had a great experience with the team at SMCU and I would highly recommend others to look at them for their auto refinancing needs!
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July 2023 by Herb B.
Today, Terry Zhang helped me with my credit card selection and steered me in the right direction to make a sound selection. The process was simple and efficient. Thanks, again, Terry.
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June 2023 by Jackie S.
I've been a member for over a decade and I love SMCU. The people are friendly and always helpful. Terry especially has helped multiple times over the year and is always easy to interact with and he always follows up and ensures I'm taken care.
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June 2023 by Ankul J.
Great working with Inti Gibbons. He provided quick response. Was able to get everything in time.
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June 2023 by Steve M.
Inti Gibbons did a great job assisting me through my auto loan process. Also, SMCU had a good rate compared to other credit unions.
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May 2023 by Tim W.
Terry Zhang, the senior lending rep I worked with for my car loan, was absolutely the best for securing auto financing. I've had plenty of car loan experience over the years, with banks, Capital One, and other places. Hands down, Terry Zhang provides the very best of what I was hoping for from the term "personal customer service". Most of the time, financial services of any kind are impersonal, "one size fits all", and don't ever ask for any flexibility. I see that with my primary bank and all the other big banks I've dealt with (Chase, Citi, Wells Fargo, etc.)But not so with San Mateo Credit Union and Terry Zhang. Personal service, practical flexibility, useful options based on my particular shopping and buying experience, and the very best interest rates. It doesn't get any better than this.I'm reconsidering where my primary banking relationship should be, and SMCU is one of my top options now, primarily because of the service I received from Terry.
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May 2023 by Ryan P.
Worked with Melissa Tolentino to get an auto loan and she was very detailed, communicative, and enthusiastic. Pleasant experience overall and easy to navigate.
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May 2023 by Deja V.
Big shout out to Melissa Tolentino! She helped my husband and I with an auto loan and made us feel like we were her top priority. Great customer service, speedy responses and helped make the process so easy! We look forward to working with her again in the future.
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May 2023 by Eric Y.
Melissa Tolentino helped me get an unbelievable deal of auto loan.3.74% interest which is even significantly lower than the treasury yield.She also provides excellent customer service.
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February 2023 by Jenny N.
Applied for a loan online and was given a fast approval.I was then contacted by Michael T. by email- my preferred choice which was great. Michael was able to walk me through what was needed, expected times and any questions I had. He was super helpful and patient with me. He helped me pick some extra insurance for my car and able to help getting what I wanted for the loan. Michael was able to schedule a check pickup for me at the PA branch and it was available even before the time I scheduled to pick up. Definitely recommend applying for a loan from SMCU if you are able to. The interest rate was really competitive compared to other banks and dealership.Thank you!!
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December 2022 by Michael Gardella
For the past 6 months every time that I have called the SMCU call center it has taken me at least 30 to 45 minutes of wait time to get through to a live customer service representative. Definitely not good customer service :-(
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August 2022 by Bruno S.
Michael Terrado helped me complete my loan. He is very professional and diligent. He makes the process very smooth and is very detail oriented. Thank you SMCU and Michael.
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August 2022 by Shaun K.
Inti helped me with a new car loan, and it was absolutely the most seamless and streamlined process I could imagine, with a great rate (Lower than initially quoted) to boot. Highly recommend.
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August 2022 by Richard G.
My wife and I were looking into buying a new truck. I reached out to San Mateo Credit Union and was connected to Kenia. She was super polite and was very supportive. The level of professionalism was on point. We were able to complete the loan in a timely manner thanks to Kenia.
