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November 2023 by Carlo M. C.
Till some time ago, it was a good service. A couple of guys were employed there; they only had a few words but were efficient and doing their job. Sometimes, they spared a smile, but it was okay and a convenient location. Then, something changed. I saw new employees, especially a girl, have rude attitudes, rough approaches, insulting words, and low quality of service. Unprofessional and disrespectful, I can't repeat here which word I have been addressed with while leaving the place. This place is off my list of services in the area, I post now so others don't fall into the same issues.
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November 2023 by Robert S.
Wow - One of the girls working there is seriously rude. I asked her for a way bill pouch because my package was returned due to missing paperwork and I was just a bit worried it would happen again. I only wanted to attached the docs. Really not sure how such a simple request could turn into an argument.Never going back there again.
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October 2023 by Alfred S.
Good location ,Good service, very fast and friendly. Must recommend this postal annex
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August 2023 by jeanne james
Friendliest and most knowledgeable people always
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January 2023 by Veronica A.
I had a last minute notary today and called 5 places. No one could accommodate me. I saw the low score reviews for this location in redwood shores and called as a last resort. The gentleman that answered was very friendly and I spent maybe 14min from the time arrived until I left. The notary was really nice and patient with me. I had a great experience and I won’t hesitate coming here next time.
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December 2022 by M K
It’s holiday season and I found where the angry sarcastic elves work. The short hair elf loves to make remarks to questions that either don’t answer the question or don’t address the concern. The short hair elf has two back up elf’s who will quickly defend them and put you down. If you’re into a sad experience and wanting to be put down, it’s a definite must!! Go everyday if you can. But just remember, they are doing you a favor (their words “we are doing you a favor by taking your ups package”) with their put downs and lack of service. Best place to visit if you are a grinch.
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December 2022 by Winston Chou
Awful place that should be avoided. Everyone there is extremely rude and conveys a feeling your presence is interrupting them from browsing Instagram. I get a weird vibe that any package left here is not secure. One person flat out said it doesn't matter how he acts since he gets paid anyway. Just terrible.
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December 2022 by Colbjørn Foss
Clueless and rude staff that has wasted my time on multiple occasions. Best avoided.
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December 2022 by Victoria Taylor
The owner treats his employees poorly, constantly ripping off his costumers, he is rude, very unprofessional and unorganized.
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December 2022 by elena m.
I've lived in redwood shores for a long time and have been coming here for years also. Great location and convenient because they take USPS, UPS, FED EX AND DHL But you never know if the employee on staff is having a good day or a bad day. Many time he has been very rude and curt. not the way to be in a service industry that caters to the public. probably will avoid going there for awhile.
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December 2022 by Opera G.
I visited this location last month and after giving some thought, I'm writing to warn others about the unpleasant male employee and the untrustworthy practices of this location. Please beware as the male employee will answers only with sarcastic remarks when asking perfectly reasonable questions. He does not care to provide service. He will instead try to belittle the customer with his remarks. The sarcastic remarks without an actual resolution to the issue makes him come across as someone who thinks more highly of himself than he actually is. It's unfortunate that they continue to employ him as it seems a theme within many of the reviewers posted. In terms of untrustworthy practice, this is not a safe location to leave your packages. When you enter the store there are boxes spilling onto the floor near the front entrance. Boxes left out by front of store attract thieves and it cannot be trusted not to be walked off with. Employees will not bring your package to be secured to the back where it is not visible to thieves. Instead customers are advised to leave the package on the counter top at the entrance. Add to this, the store will not provide a receipt for a prepaid package dropped off (very questionable practice overall.) There are plenty of other friendly and helpful shipping providers who will securely store your package away from eyes and provide a receipt promptly.
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November 2022 by Saltanat Tashibayeva (Sati Taschiba)
We ordered a photo service. It was done with extremely low quality
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October 2022 by Wendy L.
Very convenient to have this place accept all types of mail like USPS , I can just drop off return packages on the counter. Easy parking in the plaza. Very accessible.
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September 2022 by Jay F.
Needed passport photos. Such a convenient location right next to Nob Hill Grocery store in Redwood Shores. Staff was efficient and friendly. Knew what he was doing from the start. Pictures came out well. Set everything up to mail directly to the Passport Agency in Texas. Easy Peasy. Highly recommended.
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July 2022 by sue nix
This location has two extremely rude employees. They made a mistake on my order and they turn around and denied it. This isn't the first time. They also seem to make up the costs for project one day I come in it costs a specific amount the very next day it's something different. If you ask a question the young man and lady are plain nasty. They treat the customer very badly. I really would give them zero stars but it won't let me post otherwise.
