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April 2023 by Necef İ.
1 month ago i apply this bank and opened new accaunt. But i waiting long time and didnt get my physyical card yet. They was sayed me you will get untill 10 days. I called them and they sayed you must waiting 10 days more we gonna refresh and will send again. I have not card its my first card. But i didnt get this card and didnt do anything without card. I want traveling but i have not card i cant fly.Its not stronger bank and i was very dissatisfied about this bank.
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January 2021 by Brian C.
This is the best banking institution I've ever had dealings with. They offer personalized, friendly service with never any waiting. The staff is responsive to any question or issue. They approved a home loan in a prompt, sensical process. I highly recommend Polam for all banking needs. Brian Clark
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July 2020 by Aleksandra S.
We've been customers of this credit union for over 10 years, and had never experienced such unprofessional service, as we got from Eva from the Redwood City branch! She once told me that I can leave the bank and they will be fine with it! One time when she was going to Paris, I called her and told her that I'm in another country and that the money on my account was on hold, and she told me it was my own problem. Usually, other branches hold money for not more than a couple of days, but she made her own rules and put it on hold for more than a week! She also decreased my daily limit on my card from $500 to $300. A couple days ago, I put a check for almost $3,000, but once again she made her own rules and froze the check that I put, and made me add more money. Eva has always been unprofessional from yelling at her customers, from telling us that she doesn't care. On the other hand, Julia from the San Fransisco branch is always understanding and is always willing to help her customers! That is how people should deal with there customers! I always want to be helped by Julia, and not by Eva!
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January 2020 by Linda C.
Shouldn't they include their current mortgage rates for consumers to shop. Transparency is something I expect from my financial institutions.
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December 2017 by Paulina P.
Very friendly service. It was so good to hear polish people talking . Definitely will be back soon .
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January 2017 by franchesca lucas
😇.
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November 2015 by Brett Weber
This is a great credit union that is hands on with clients
