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November 2023 by J Valdez
My friend Jonathan V recommends this credit union is fast, friendly, and professional.
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November 2023 by Alonso F Artigas
Very good branch for a quick take out
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November 2023 by Jonathan Valdez
Just good.
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October 2023 by Anna B.
The employees are very personable and kind. They take the time to make sure my needs are met and make the process quite simple. I highly recommend!
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August 2023 by Jeri Marie F.
I had the pleasure of working with Jose Vasquez from the Redwood City Branch - he was extremely helpful and provided excellent customer service. I was applying for a new loan, and the process was seamless, literally took less than 30 minutes from start to finish and the funds were already in my account the same day. Highly recommended!
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March 2023 by Nicolas A.
I reached out to Patelco Credit Union by recommendation of my older brother. I reached out to refinance my car and was helped out by Jose Vasquez from start to finish. He helped me find the best option for me and felt my situation. The process was made really quick and simple, everything was resolved in less than 2 days. I appreciate the help and recommend thats if you need financial help or guidance in the Redwood City area, that you reach out to Jose Vasquez.
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January 2023 by Tina E.
Jose Vasquez, a member solutions specialist has helped me over at the Patelco CU Fremont location with my auto loan. He made the process as smooth as possible and was very patient with the process. I got my auto loan approval under 1hr. Patelco has been serving our loan needs for many years already and the impeccable service and unbeatable interest rate makes them top of mind whenever we need to secure a loan.
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January 2023 by Jose V.
I recently had the opportunity to interact with Jose Luis in regards to my account-related inquiries. Luis displayed a high level of professionalism, expertise and efficiency in addressing my concerns. His attention to detail and ability to clearly communicate the information was greatly appreciated. Additionally, Luis went above and beyond to ensure that my understanding of the information was thorough. I highly recommend Patelco for their exceptional customer service and technical aptitude. Thank you Jose Luis for your invaluable assistance.
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January 2023 by R W.
All the staff in this branch is friendly, cordial, and respectful.I love dropping by and doing my financial needs here.Thank you, Patelco !
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December 2022 by Joseph A. S.
I left Patelco because I my account was getting comprised too many times. Nevertheless, the people were great and so were the systems which allowed me to manage my account very well. I went to Chase and found that I had the same experience ... my account was hacked within 1 month of joining Chase. Although the people were quite friendly, nevertheless, their systems were not. I am going to go back to Patelco!Joe Schmidt
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August 2022 by Diana P.
Jose Luis is an awesome and very dedicated Patelco employee!! I went in to this branch with an appointment and when I arrived he was waiting ready to go. I sat down with my mother and he started going over all of the information. He took his time and was very detailed and thorough with everything. He was very patient and answered ALL of the questions I had. I enjoyed my experience with him and will definitely recommend him to my family and friends.Go to Patelco and ask for Jose Luis!!!!
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August 2022 by Colleen C.
If you miss banking with a personal touch and excellent customer service, Redwood City Patelco branch is the place. The management, Brenda and Rocio are Top Notch. Its so nice to be able to speak to someone on the phone, email and get a timely reply or go in and sit with them. Someone is always available and gets your issue completed. Bravo Patelco Redwood City!
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February 2022 by Tony N.
A+++ customer service. Was in the market for a used car loan. The vehicle that I was looking to purchase was 1.2 hours away from myself and the nearest Patelco branch. My original plan was to finance the vehicle through a different Credit Union (closer/more convenient to seller) and then refinance through my local Patelco once I had the car in my possession. I called my local Patelco number that I found on Google to ask about rates and term lengths. I was fortunate enough to speak to Navil (who oddly enough was from the Redwood City branch...which is no where near me). Not only did Navil answer my original questions but she also went above and beyond by coordinating with her superior(s) (over several days) to figure out a way to fund my loan directly through Patelco, so that I wouldn't have to go through the hassle (and unnecessary credit pulls) with starting two loans. I was also teamed up with Nicole, the funding representative, who was nothing short of amazing. It was a pleasure dealing with The Dynamic Duo. Communicating was easy through phone and email. Both representatives were personable, friendly, knowledgeable, and very helpful. I am glad that everything worked out the way that it did. Cannot say enough good things about my experience. Navil and Nicole need a raise! Thanks again! -Tony
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February 2021 by Charnee G.
Hello, My name is Charnee I would like to take the time to give and outstanding review for this location. Ive been banking with them over 3 plus years. The service is AWESOME. The Manager Brenda Guerrero is remarkable. I just love her knowledge and expertise on the products that's available for her customers. I travel 32 miles just to get service. I love Patelco. They have the best rates. I've referred my family to get accounts and they're very happy and excited with OUR credit union. I will recommend and advise any to join them. PATELCO, thank you for your services. Charnee
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October 2020 by Delcy L.
Rofugio is unprofessional employees i have ever seen I opened a new account with an agent called " Refugio " and i don't know how patelco hire people like her I got my debit card my appartement number wasn't on my file so anyone can steel my card easily, the appartement number was hand written outside the envelope !!!! My email adress was completly wrong !!!!! My phone number was wrong I don't know if an employee can't not do simple data entry , how can people trust this bank to open account with????!!!!! This is unsecured for clients if I had an issue my profile doesn't match my sensitive info!!!!!! I am really Upset I will close my account and i will advise all my friends to don't open account with patelco because it's UNSECURED