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October 2021 by Marlena D.
I am so happy I made the decision to have Heather do my hair. I knew she'd do a great job but I never imagined my hair could look this way. I can't believe this hair is on my head! My confidence has skyrocketed. It's no wonder she is a top 30 hair stylist of the Bay Area. She's so friendly and knowledgeable and she definitely knows her stuff! I will go back again, and again. 1000% recommend.
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April 2018 by W G.
Short version: Heather did my hair for almost 2 years so I can speak to her work and her character quite well. I paid Heather for products at the end of June in 2017 with a total of about $100. It is now April 2018 and still no products and she never refunded my money despite promising a refund by 3/8/18. She also has difficulty with color coming out the same each time which is problematic for root touch ups. She absolutely cannot cut hair straight. The 3 times I had her cut my hair, I had to go pay and exorbitant amount of money to get it recut at another salon or have my boyfriend cut it that evening or next day so that I wouldn't look unprofessional at work. She refused to fix it the one time I asked, claiming that she was too busy. The last time she cut it crooked, I think she actually forgot to cut half of my hair (~1 in difference between right/left). Lastly, it's a bit shady that she only accepts cash for payment. The only reason I kept going is because she was giving me a good discount. I can't believe people pay her full price. The events for pursuit of my products were as follows: She told me my products would likely get in around August/September. I had bought products from her before, so I figured it would be fine. The last hair appointment I had with her was on 9/23 at which point she claimed that she had my products, but had left them at home. She then proceeded to ignore me, I'm assuming because I had moved to the east bay and she thought she could just take my money and never give me the products. Then she would text me the next day/week and say sorry my phone wasn't working (used this excuse at least 5 times over the time that I knew her) or some other excuse. To be clear, I made myself more than available. I offered to drive to her salon or meet her in Berkeley where she lives. Literally all she had to do was just put the stupid products in her car and I would have come to her. Her family was affected by the Napa fires and her sister passed away earlier this year, so I've tried to be very understanding, but almost a year without products or refund is a bit ridiculous. 9/25: never answered text/calls about planned lunch to grab products 10/2: ghosted me for another planned meet 10/6: texted her, no response 10/9: texted her, said she was too busy 11/1: texted her, no response 11/3: left voicemail in case her phone was "broken" 11/8: texted, told me to come by the salon next week (scheduled for 11/14) 11/14: texted her, no response until late evening when she said she didn't make it to her salon but suggested we schedule to meet up 11/19 11/17: asked her time/place in Berkeley, no response 11/19: texted her, no response 11/20: texted her, no response 11/21: texted her, said she will be too busy until after the holidays 12/4, 12/5, 12/6, 12/26: texted her, no response 1/24: showed up at her work and scheduled in person for 1/31 1/31: she texts me and cancels, rescheduled for 2/3 2/3: texted her, no response 2/6: showed up at her work and asked for a refund through Venmo so that I wouldn't have to try and meet up with her. She agreed to the refund. 2/9: texted her a reminder about the refund, no response 2/27: texted her a reminder about the refund, and this is what she said: "Moreno Hair Design honors refunds 30 days after request. Thank you. " So I said: "Okay great. The refund request was made on 2/6/18, so I expect a refund by 3/8/18." FYI: Still no refund. I would contact her again, but it is worth $100 to me to never have to deal with her again.
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March 2018 by Vivi G.
I've been seeing Heather for close to 3 years now, and I am incredibly satisfied and in love with my hair. I've done red, teal, blue, purple, pink, and everything in between! After each appointment my hair is vibrant, feels amazing, and I get a ton of compliments. Heather is professional, but very easy-going and such a joy to be around. I love doing edgy colors and hair styles, and my hair has stayed healthy throughout the process, thanks to her! I literally can't imagine going to see anyone else but Heather. She loves what she does and will go the extra mile to make sure you're happy. I seriously feel so confident every time I walk out of her beautiful salon. If you live anywhere in the Bay Area and need some hair love, go to Moreno Hair Design!
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August 2017 by Crystal E.
Heather is just amazing started when i was a virgin hair and now i'm all cute and short !!! She is a MUST-GO to hair cuts, coloring, styling, etc , she's perfect .. She did my hair exactly the way i wanted and if you're not so sure get pictures of similar ideas and she will make it the BEST experience of your life ! Went from virgin, to purple , to bluish-purple, to blonde, to short blonde, to shorter blonde AMAZING AMAZING AMAZING !!!!
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June 2017 by Avita S.
How can I have lived in the Bay Area for 3.5 years and still not have a hair stylist/colorist? I've been to a few salons around the area and they either didn't do what I was hoping for in color or if they did, the hair product smelled so strongly of chemicals. At first I was using Yelp to help find a salon but I felt the pictures on the pages weren't representative or up to date. So I turned to Instagram to find my next salon to try out. Then I found two salons within Sola and started shopping around for prices. Moreno Designs had far more reasonable prices. Heather is so impressive! She's young and running her own business. I love the decor/design she chose for her space. It's very clean and modern. Parking can be a hassle downtown but since I live so close, I just walk to the salon. I know the parking garages give you 1.5 hours for free and maybe Box garage is free on the weekends. So far, I'm impressed with everything she has done to my hair. She understands what I'm looking for even when I feel like I can't explain it well or it can be interpreted in so many ways. I usually get Davine's Flambayage and the color last me about 4 months! I'm not too adventurous but she also does bright colored hairs like pinks, purples, and blues. Maybe I'll try them on my tips of my hair someday. She sells and uses Davines and OMG they smell so good. The scents are very fresh and light and never smell like harsh chemicals. Heather doesn't push you to buy the product but I was swayed just by the smell and the packaging of the product. Also since I've been using it, I think my hair is so much healthier and the color last so much longer. I highly recommend Heather! I have finally found a great hair stylist/colorist and person. PS. catch my head/hair on her instagram!
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June 2017 by Jamona P.
Heather has been cutting my hair for a couple of years now. She is excellent and I always love my cuts. She is also very personable (super sweet), and I feel like she tries very hard to make sure that I'm relaxed and comfortable while there.
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March 2017 by Sandy P.
Heather is amazing! Thank you for always taking care of me! My hair is always flawless whether I need a Haircut or Treatment Heather knows what to recommend. Thanks for ALWAYS being available during business hours! I have been seeing Heather for 3 Years now she is highly recommended.
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February 2017 by Pris T.
Heather is the BEST! She did my hair just the way I wanted. She is also very nice and fun. I like her and the way she works a lot!!! Thanks Heather! It's hard to contact her because she is really busy but it doesn't matter, you will be happy to wait for months after you see your hair. Totally in loooove!
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November 2016 by Nida V.
I've now been going to Heather for three years (2 years at RWC and 1 year at Sand Hill). I love her so much that I trek down from SF just to get my hair cut. She is an amazing listener, and I think that's why she's such a whiz with color/cuts. I've also been doing the balayage treatment for over a year, and I love it! Also, all the Davines products she recommends are WONDERFUL--she only recommends products she uses herself, and never pressures you. There's a negative review about her not responding to phone calls. To be clear, of course, like any business, she only responds to calls when you leave a message! If you leave a message, she responds ASAP. Generally, I text her and that's been a great way to set up appointments. If I'm thinking of changing my hair, I'll even send her pictures of what I'm thinking and she'll respond with suggestions. She is wonderful :)
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November 2016 by Ariana E.
Heather is amazing ! She is Good at what she does and is very professional . When i first decided to get my hair done i was undesisive about what i wanted . i reached out to her and she helped me decide what style would look best on me and i am completely in love with it ! She took her time to do my hair and made sure i was satisfied not to mention she is very sweet and makes you feel very comfortable. If i could give her 10 stars i would.
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November 2016 by Angelica P.
I've tried to contact heather for two weeks already and never got a response. I suggest you go elsewhere if you at least want someone to reply to your calls/texts. Pretty disappointed and annoyed to be honest. Update* she still did not call me back but she immediately responded to my yelp review to sarcastically thank me for my review and to say there is a waitlist for the month of November! She could have just called me back to let me know instead of ignoring my voicemails.
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August 2016 by Sabine W.
Let me say, I never been more impressed by a hairstylist! Heather does amazing cuts, amazing colors and she is totally up to date on all the trends. This appointment can completely transform and bring out your inner self, since she listing and transform the clients wishes with her professional input. You will feel like a new person after leaving her salon. Her quality of work is undeniable and the atmosphere is very welcoming.
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August 2016 by Molly T.
Heather is amazing! I made an appointment to see her after I had put some blue in my hair myself and it ended up looking a little funky. I had heard great things about her and she did not disappoint! She was able to get all the blue out and then added pink! She was fast and thorough. She even used 3 different shades of pink to give my hair more dimension. I'm so in love with my hair and will definitely be going back!
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August 2016 by Gloria S.
Literally so unprofessional I am irritated beyond belief. I have been needing to get my hair done for awhile now and found the best reviews here so decided I'd give it a try. I called and received a text asking when id like to make an appointment and I said as soon as possible. Never received a response back so I texted her again two days later asking if she saw my text. She said she could see me in two weeks. I said ok book me in for that time. Also asked twice about prices and never received an answer. When I finally got there today she told me she scheduled me for NEXT Saturday after we had confirmed in text that my appointment was going to be today Aug 13. She asked if I had any availability this week and told her no this was my only day off. Offered to do my hair much later today and when I asked if I could get a discount for the inconvenience she said that she "doesn't offer discounts to new customers". She says there was miscommunication but the fact she does not offer solutions for this is ridiculous. I'll take my business elsewhere.
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August 2016 by Christy W.
I had the pleasure of having Heather do my hair both a regular highlight/cut as well as style my hair and makeup for me and my bridesmaids on my wedding day. Heather is the perfect balanced of professional and personable. She truly is talented in bringing out your personal style and beauty. I felt as though I looked like myself on my wedding day but also special and very beautiful. Thank you for playing such a big role on my big day! I highly recommend heather whether you are looking for a regular hair appointment or wedding hair/makeup stylist.