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June 2023 by Kmpos H.
Yo vivo en San meteo , amenudo frecuento la tienda que está aquí, pero son tres veses que visito la tienda en Redwood city en estas ocacasiones e tenido muy mala experiencia con el servicio al cliente, contratan gente muy arrogante, que no tiene capacidades para expresarse con los clientes, tuve una inconformidad y pregunte por el manejador y la cajera dijo que el que resuelve los problemas es el dueño y no me pudo referir con ningún superior, no tengo deseos de regresar a esta tienda ya que no son serios en sus negocios, pero tampoco la recomiendo ya que en nuestro alrededor se encuentran muchas pequeñas tiendas, pero con mayor seriedad respecto al servicio al cliente, por mi parte y mis conocidos no regresaremos aquí. I live in San meteo, I often frequent the store that is here, but it is three times that I visit the store in Redwood city, but on these occasions and had a very bad experience with customer service, they are very arrogant people, who do not have the ability to express themselves with customers, I had a dissatisfaction and asked for the manager and the cashier said that the one who solves the problems is the owner and could not refer me to any superior, I do not want to return to this store since they are not serious in their business, but I do not recommend it either since there are many small stores around us, but with greater seriousness regarding customer service, for my part and my acquaintances we will not return here.
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December 2022 by Shanna K.
Large, clean market with plenty of everything. Prices are not quite as good as some of the tiny markets in the area but better that most. We come here often for produce, fresh cheeses and sour cream, and occasionally for meat. Everyone is very friendly and helpful also. Large parking lot... just a bit of a tight turn getting out.
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March 2022 by Mrs. O.
We have been coming here for several years since I was a kid, however we will not return the security officer and the staff is rude and unprofessional. the men in the meat department at times can be unprofessional and make women uncomfortable with their comment, We're here for groceries not to be harassed. I had chose to ignore the security officer behavior and went back one more time but then he harassed us again. I understand he has a a job to do but to harass the customers while there shopping and then making a threat. What the he'll is the security officers probably. The staff does not want to work all they want to do is talk about what there going to do or what they did over the weekend ignore the customers, the only time they'll actually being doing there job is if you come when the owners are at the registers. Parking is the worst they have spaces but depending on the days and times you come good luck in finding a spot. They have sweet bread a bakery a deli,hot food which isn't always stocked it's while supplies last basically. I've noticed a decrease in their meat quality and theres a smell when you walk in not sure what on earth it is but it makes you want to walk right out this is also for the store by target. Price gouging is a big problem here milk, yogurts and a lot of the cereals,crackers and other ítems on the shelf's are over priced you can go to another grocery store and get two for the price of one here. Another thing to be careful with is the expiration date, they have expired product on the shelf all the way to the front so check those dates as you could walk out the store without realizing product is expired. This store used to be good but over the years it's gone downhill and especially now because of covid, that staff and security officer unprofessionalism was the last straw for me. To the owner Jesus/ Diana if you read this review which I hope you do, talk to your staff and set them right, stop hiring these types of employees they give your company a bad name. I have to remind your staff it's impolite to talk bad about customers in the workplace especially in front of other customers. The security is awful he is rude and unprofessional he acts like he owns your store and is untouchable. I understand you have had theft in your store but to treat every customer as they will steal something is uncalled for especially your regular customers. I used to visit your store almost 4times a week if not everyday. Your loosing customers because of these employees your choosing to hire. Also I understand this a Hispanic store but your stores is in area with other ethnicities your employees should have some understanding of English and able to communicate with customers. I can't tell you how many times you would of lost a sale had I not stepped in and translated several times for customers because the employees had no idea what they were asking. Before anyone says I'm racist I'm not, I'm bilingual and I'm Hispanic. This continued mistreatment and unprofessionalism has gone to far. Enough is enough and from the reviews I'm not the only customers whose had a bad experience here it wasn't always this way.
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June 2020 by Jimi L.
Has mi rancho been discriminating you cause you have children and or because you're a senior citizen during the covid 19 pandemic? I was told i couldn't shop there cause i had my child with me, she was wearing a facemask. Then I watched as they discriminated a senior citizen who was also wearing a facemask. So not only am i gonna boycott but I'm notifying the County Of San Mateo, the BBB, and possibly a lawyer.
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May 2020 by Gema B.
I am a true believer in difficult times we must come together as a community and support our local business. So here we are Mi Rancho supermarket First let's start with parking.... plenty of it!! Staff..... the best super sweet and attentive Very easy to order and get groceries right after or vice versa I personally I love to order my food run and get some groceries pick up my food and then go home and enjoy it it's pretty convenient honestly I love getting their tacos the chicken ones are my favorite I love the guacamole and how fresh it always is the salsa De molcajete is delicious! We got a catering order from them for work and it was the greatest choice we made!! I was really happy with how fresh everything was and how great it was all package for pick up! The team loved it! You will not be disappointed with a great service the team gives and the delicious food they serve.
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July 2019 by Estefany A.
I've been a loyal customer since I moved to Redwood City in 2004. That been said, it's really upsetting to see how much the quality of customer service has degraded. In the past two months alone almost every week, both my mom and I have been overly charged (charged for the same thing 2 times/over counting quantities and charging extra, etc) AND to top it off-cashiers don't even apologize or acknowledge their mistakes. They always have attitude or start talking smack in Spanish about customers who just paid and left. It's not a welcoming store anymore and now that they have a security guard walking really close to you checking on you every couple of minutes it's NOT OK. I've seen mothers been harassed and they don't allow them to bring in strollers with babies/toddlers...like come on! If one sneaky mom stole something from you why make the rest pay? Why not come up with a better solution? Check receipts when walking out the door like Costco...idk just throwing some ideas less invasive than your harassing security guard. So, I will no longer be shopping at their store and recommend that if you go there ALWAYS double check your receipt!
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October 2018 by Mike H.
Une voix..No stars extremely disrespectful I do not speak Spanish and I don't have to apologize for that when you at the food court are working Learn to be as professional its called doing your job as you can we are all from somewhere. Stupide fille...
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March 2016 by KARLA A.
Poor customer service over the phone. The meat is very dried, didn't enjoy eating my carne asada torta +avocado and crema were missing! The meat is better if you but it still the other mi Rancho next to target.
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March 2016 by K C.
Extremely RUDE they had the nerve to check me and my daughters baby stroller and basically told me to not bring my stroller while she was laughing. That is discrimination! So outraged and will NEVER come here again. Anyone who is against racism should NOT shop here
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February 2016 by Diana S.
If you want the best tacos in TOWN got ot the taqueria and have them make it how ever you want them. They are sooooo good!
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January 2016 by Elizabeth S.
This tucked away market is seriously off the beaten path of El Camino down Roosevelt, but these guys were open Christmas Day! Thank you!! Upon my discovery, they are a smaller Mi Pueblo but a larger Chavez Market. It's my new neighborhood gem. You won't find organic here, but you'll find all the other Latin novelty grocery items. They have that spicy fruit seasoning I was looking for. Tortas are freshly made in their little cases. I found plantains to fry in my coconut oil here too! I'm loving it and will be back for their specialties.
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March 2015 by Maria M.
I like how they are well organized clean and very helpful also come here to get my meat, poultry for the week and have never had a bad experience I like to come urly before it gets crowded
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December 2014 by Juan D.
Mi Rancho Rocks! Fresh Tortillas, great produce, best meats and most of all BEST PRICES IN TOWN. I will never go too Safeway again.
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May 2014 by Wendy H.
Great meat selection! Very fresh, amazingly low prices. Fresh produce, and the store-brand tortilla chips are the best. Pre-cooked carnitas by the pound is very tasty, sold from the prepared foods area at the back of the store. Have also liked the fresh salsas and ceviches. Staff always helpful and friendly: I don't speak much Spanish, but they have always gone out of their way to help, even if they don't speak much English.
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April 2014 by Leslie R.
I'm pretty upset i got free tortillas for checking in and the manager said its an expired promotion. I did not want to make a big deal so i just did not argue. Sucks!!!