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March 2024 by John G.
The location has a great selection of supplies, although it's always going to be big named ones. Cheap seasonal decorations are plentiful. Don't expect any help, though; the store has almost no staff and checkout is self-help. If any supplies are locked up (paint pens, spray paint) the buttons to call somebody are never responded to. If you need something in a pinch then this is fine, otherwise save yourself the trouble and shop on Amazon, it all comes from overseas anyway.
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January 2024 by Zina S
Found nice crafts
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December 2023 by Stephanie Spieker
I had a package to pick up from their UPS locker today. I got a UPS notification that it was there so I went to pick it up. It was not there but other people's packages from that drop off were present. I spoke with the manager Kelly and she was extremely unhelpful and weird about it. I called UPS and they gave me the persons name that signed for the packages. I went back to Kelly and she said that person worked at the San Mateo store. I called that store and the manger there was extremely helpful and took my info in case the package arrived late to their store. I called the Redwood City store again to tell them it was not at San Mateo. Again Kelly was unhelpful and short with me. It took me saying it was suspicious that my package was signed for under a wrong name for her to go look further in the back for my package. Lo and behold my package was on the shipping dock. I honestly think that my package was going to be stolen by this manager because it was a high value item that needed to be signed for. I found her on the floor to retrieve my package and she made me wait in line behind 5 people to get my package (3rd trip to the store with my 5 year old) to have someone get ot out of the locker instead of dong it herself.This woman Kelly is a horrible manager with terrible customer service skills. It is very suspicious that "someone" at her store signed for signature required packages under a wrong name. This UPS drop off should be investigated for missing packages.
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December 2023 by Stephanie S.
I had a package to pick up from their UPS locker today. I got a UPS notification that it was there so I went to pick it up. It was not there but other people's packages from that drop off were present. I spoke with the manager Kelly and she was extremely unhelpful and weird about it. I called UPS and they gave me the persons name that signed for the packages. I went back to Kelly and she said that person worked at the San Mateo store. I called that store and the manger there was extremely helpful and took my info in case the package arrived late to their store. I called the Redwood City store again to tell them it was not at San Mateo. Again Kelly was unhelpful and short with me. It took me saying it was suspicious that someone at her store signed for my package under the wrong name to say she would go to the back and look again. 5 minutes later she gets back on the phone and found my package on the loading dock. I find it very weird that she did not take my info to help me find my package like the San Mateo store manager did. Her excuse was it happens all the time at their store but I've never had a package scanned and signed for by UPS that was not at the location provided. If you have ever had a UPS package "go missing" at this store I would investigate further and I would not be surprised if Kelly was involved. I don't know how she is a store manager with her lack of customer service skills. Also there is a UPS store 2 doors down. This Michaels should be suspended from receiving packages if this is a common occurrence and it should just go to the UPS store.
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November 2023 by Elizabeth Janz
I went because I wanted to start a crochet project. The store did not have the yarn I was looking for. They did have some of the other supplies I needed. One of the employees complimented my work outfit so that was nice.
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October 2023 by Sabrina P.
This review goes to Alycia! I was scrolling through the Michaels app on my phone to try to find some stuff that I need to buy and saw the Chunky Hand Knit Pillow class, so I decided to sign up and go there after work to let traffic die down. Alycia made the class super fun and I learned a lot from making the hand knit pillows that I ended up making 2 of them during the class. It gave me motivation into learning and experiencing more yarn/needlework & crafting stuff. I even made more pillows when I got home! I'm definitely going to sign up for more classes because I had a lot of fun handknitting those pillows and experiencing new things! Thank you, Alycia!
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October 2023 by Nick Hristov
Expensive. Staff is helpful. Don't use as a USPs dropoff, I have had issues picking up things from here.
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September 2023 by Dave Triplett
Embrace your Inner ? Artist!AthruZ, so Softly, ; ?Flowers, & Candles, Sewing, Buttons, ,Gluing, & Tattooing,..safely Removing,Always Remembering£♡✌️€
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September 2023 by Gustavo Mancuso
Very well organized and very clean store, always smells good
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July 2023 by Maria Ledesma-Kap
Great selection for hobby, DIY and artsy stuff. A haven for the creative types. Good deals can be had. I went in to have something framed but disappointed to know that the framing area is not open everyday. It would help if there were regular hours posted so people can work around those hours instead of hit & miss…
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July 2023 by Hella Game
This is your run of the mill Michael's. Not in a bad way. What I mean is. Michael's is Michael's no matter where you go. This location must have a pretty high turn-around with its employees or something? I almost never see the same person working. I feel like once I get comfortable asking a worker where something is or if they carry this or that, the next time I come in, they're nowhere to be found? I usually visit about an hour before closing. I do my crafting on the late night! Haha! jk. Honestly, all the supplies are clearly marked and in the right place. The place is clean and looks well taken care of. Employees are attentive and have always answered my questions. I would recommend this store for your crafting needs, whatever they may be.
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July 2023 by C L
Some good things here and interesting to sort through if you've got time. Staff is not overly helpful even when asked. However, they don't really have to be since there is no real competition.
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July 2023 by Ashbrando HD
Didn't like the attitude of the tall blonde girl that worked there just rubbed me the wrong way. Other than that they had everything I needed in stock.
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May 2023 by Eva Vasileva
Nice store. Some items need pricing out of that. I didn't say that you can't find fun stuff at all times!
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May 2023 by D'Arcy Bertrand
This place was very busy, but the customer service was still great!
