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July 2024 by 415 678
Framing is way to expensive and older lady worh white hair so rude
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July 2024 by Jessica Fittoria
Custom framing is pretty pricing, but they do have a great selection of frames
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December 2023 by Stephanie S.
I had a package to pick up from their UPS locker today. I got a UPS notification that it was there so I went to pick it up. It was not there but other people's packages from that drop off were present. I spoke with the manager Kelly and she was extremely unhelpful and weird about it. I called UPS and they gave me the persons name that signed for the packages. I went back to Kelly and she said that person worked at the San Mateo store. I called that store and the manger there was extremely helpful and took my info in case the package arrived late to their store. I called the Redwood City store again to tell them it was not at San Mateo. Again Kelly was unhelpful and short with me. It took me saying it was suspicious that someone at her store signed for my package under the wrong name to say she would go to the back and look again. 5 minutes later she gets back on the phone and found my package on the loading dock. I find it very weird that she did not take my info to help me find my package like the San Mateo store manager did. Her excuse was it happens all the time at their store but I've never had a package scanned and signed for by UPS that was not at the location provided. If you have ever had a UPS package "go missing" at this store I would investigate further and I would not be surprised if Kelly was involved. I don't know how she is a store manager with her lack of customer service skills. Also there is a UPS store 2 doors down. This Michaels should be suspended from receiving packages if this is a common occurrence and it should just go to the UPS store.
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October 2023 by Sabrina P.
This review goes to Alycia! I was scrolling through the Michaels app on my phone to try to find some stuff that I need to buy and saw the Chunky Hand Knit Pillow class, so I decided to sign up and go there after work to let traffic die down. Alycia made the class super fun and I learned a lot from making the hand knit pillows that I ended up making 2 of them during the class. It gave me motivation into learning and experiencing more yarn/needlework & crafting stuff. I even made more pillows when I got home! I'm definitely going to sign up for more classes because I had a lot of fun handknitting those pillows and experiencing new things! Thank you, Alycia!
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February 2023 by William Q.
Went making a return Thursday and one of the item was missing a tag so the cashier called in a supervisor. Kelli came, without any greetings or eye contact, looked at the item and bluntly said "not to remove the tag unless you're keeping". I replied telling her that how it was originally bought. Once again, she didn't said another word and walked away after having the issue fixed. In my many years of retail, I don't always see grumpy sales clerk like her.
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February 2023 by Succatti Winn
I was helped by: Annie, really nice young lady?. Told me where I needed to go, all with nice Smile & Attitude (Sat 2-11-2023)
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July 2022 by Sivasa L.
I come here from time to time because its close, but it isn't my favorite branch to visit. The moment I walk in, it feels like theres a lot if clutter. I think it's brilliant that they put certain items in front but its a little overwhelming once you walk in. Like most Michael's stores, it is easy to get lost and accidentally find your way. There were many items out if place and a lot of items not available. However, the cashier (Gianna) at front was nice, and patient when I was making my purchase. I know that this place may have a lower ceiling and that could be it but I still feel smothered with things rather than making my way through the aisles.
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February 2022 by Chris Robinson
This store is not Aaron Brother's, it's Michael's Craft store with a Aaron Brothers section.
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February 2022 by Gloria Martinez
we are in in joy seeing what we like to see I would let my friends know to get Comcast they would in joy it
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February 2022 by Cliff Keith - SF Bay Homes
Got what you need.
