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February 2024 by Stephanie C.
I give PFE my highest recommendation! I've been to this branch many times, and without exception, the staff have provided outstanding service. Everyone is so knowledgeable, professional, and kind. I love that PFE cares so much about the quality and sourcing of its products. I learn so much from the team every time I go. I want to give Danny a shout out for his truly exceptional customer service. He has educated me so much about various food options and lots of other info that has helped me better care for my senior pup. He is also incredibly compassionate and kind. Danny, you rock!!! Thank you to Danny and the whole PFE team! You make this world a better place! :)
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January 2024 by Sneha R.
I had an excellent experience at Pet Express thanks to Danny's incredibly knowledgeable assistance. Moreover, I'm now a lifelong customer of Pet Express because of Danny. He was generous with his time, sharing wisdom and knowledge, including statistics about different dog food brands and their impact on the health and life expectancy of dogs. As a new puppy owner with limited knowledge, Danny's expertise made choosing the right food a breeze. He provided multiple options fitting my lifestyle and budget, solidifying Pet Express as my go-to for outstanding customer service in pet care. Thank you so much, Danny!
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November 2023 by Beth M.
We buy all our dog food and other pet supplies here. They are well stocked and the staff are always so friendly and knowledgeable.
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November 2023 by Cierra P.
I love this particular location to purchase all of my pet necessities. Staff is always super friendly and helpful, particularly Danny! He is knowledgable about all products & helped recommend a new cat food as well as an allergy supplement for my dog that is working great! Thank you Danny!
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October 2023 by Benita L.
Writing a review on behalf of my husband! We love Pet Food Express and typically get almost everything for our dogs there! I wanted to write a review for this location specifically because of the support and care my husband experienced earlier this week when he rescued a 4 week old kitten off the 880 freeway. The emergency vet told him that the kitty had a lot of fleas so my husband's next stop was to go get everything he needed give the kitty a bath. Since the kitty was only 1 pound, we couldn't use any chemicals like Capstar for the flea removal. We had to use a flea comb and take all the fleas out manually! We are super thankful for all the employees there that day that helped my husband pick out everything that he needed for the flea bath and also helping him with the bath when he was struggling! We've never owned a cat before, let alone a 1 lb 4 week old kitten, and it was his first time giving an animal a flea bath. Thank you to all the employees that day helping us rescue this kitty! We are thankful for your support and love during this journey!
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October 2023 by Kay H.
Danny, Emily, and Wendy were AMAZING with our anxious pup. All three of them new exactly how to give our dog enough space to feel safe and explore while also teaching her that she can make friends outside in the big scary. They took the time to talk about different products and gave us lots of recommendations. The staff here are awesome!
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July 2023 by melissa L.
Danny went above and beyond to help me get the best possible food for my cats. He is very knowledgeable about almost every product. I am honestly amazed. I have never come across a sales person who genuinely recommended things because he knows what's best for your pet. If you are ever trying to find the best stuff for your pet skip the google search and come straight to pet food express on el Camino.
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June 2023 by Cyril C.
This review is so so overdue!!!My husband and I have been coming to Pet Food Express for several years now. Wendy has always been such a delight when we come in. She always greets us with her friendly aura and always asks about our dog and our puppy!Emily and Danny are wonderful as well! They greet us with a smile, are friendly and are so informative when it comes to dog food, special deals and are willing to answer any questions that we have.Funny story, when we came in memorial day weekend they took the time to educate us on a harness we bought a while back. We had no idea we could use the front loop to reinforce training and redirect our dogs on walks! It has seriously been such a game changer and made our walks less stressful!RWC Pet Food Express is seriously the most trustworthy store. It is my husband and I's favorite place to look for pet supplies and pet food cause we know we can put our trust into the employees. From taking the time to educating us, to introducing us to different brands and giving us the autonomy to make deicisons on what to buy based on the options they have. They all deserve extra compensation as they work hard, take the time to make ALL customers feel welcomed and are a dynamic team. Wendy, Emily and Danny- Thank you for always welcoming our little family at this location. Yall are wonderful and we deeply appreciate the care you provide to us and our fur babies. I'd give yall 1000000 stars if I could!!
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June 2023 by Celia G.
Danny and Val seriously know their stuff when it comes to pets. It's like they've got an encyclopedia of animal knowledge stored in their brains. These two aren't just your average employees; they're customer service superheroes. They'll go to great lengths to make sure you leave the store with a smile on your face. I've had some bad experience with pet stores in the back- mainly petsmart in San Carlos, but these two made a customer for life. I especially love how clean the store is and they're doing a deal this week where if you buy three items you get the fourth free I don't know when it ends but it came in handy today! Thank you for the great experience !
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April 2023 by Tessa H.
Danny is so informative, clear and kind. He listened to my situation (dog had upset stomach) and quickly recommended perfect food and my dog is back to normal. Definitely going back for his help!!
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September 2022 by Marilynn G.
The staff here is great: particular shout out to Allyson (store manager) and Emily who are so helpful and friendly. Going into the stores with my three dogs who smell the good stuff, is like taking hungry children to the Cinnabon bakery. It can be a bit chaotic.From helping me weigh the dogs (I try to fat-shame them so they stop begging) to finding items, to checking out, they are so helpful and friendly.Sure, you could sit in the comfort of your own home and order on Chewy, but you'd miss out on so much fun. Plus, Chewy does not do a buy four, get one free promotion. This is a great thing PFE does and it's so appreciated.
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May 2022 by Chris M.
Besides having the items I need for my cats, the staff here is great. One young lady in particular is very helpful and only too eager to help me put heavy bags of litter in my car. I always get the impression that the staff love animals, and want to give good customer service.
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March 2022 by NB A.
Always outstanding customer service!This is difficult to find nowadays so I alwaysremember when the employees treat the customers well and appear happy.They always greet you when you enter the store and they say "thank you" after your purchase.Courteous in person or on the phone.Makes me want to buy something.This indicates they've had good training by management.
