Investing in Redwood City, CA

“This review is for the Wells Fargo rep I had today, who deserves a raise after she had to deal with the Wells Fargo debacle I went through this evening. Her name is Julia I. and she was VERY patient. I signed up for my WF acct about a month ago, and just signed up for Zelle. My husband had sent me a $400 payment today and asked me if I received it. I said I couldn't check because for some reason I couldn't get online. Every time I tried to log in, I got blocked. I thought there must be an issue with my online account - maybe I typed the password in wrong, too many times and got locked out. So I called Wells Fargo's 800 number, expecting to resolve the issue with some quick phone verification.... you know, tell em your mom's maiden name, the make and model of your first car, etc.. I thought I'd blitz through the security questions and be able to get right back online. But Noooooooooooooo.... I was told that I'd had to go to a branch and speak to a rep, and show my ID as a security verification. I was super annoyed by this. "It's 5:58 PM!" I said. "Wells Fargo is closing and I need to pay for something online tonight!" (I have to buy stock images for a project I'm working on). She informed me that the branch in the Safeway at Sequoia station was open till 7. So, I finished up a few emails and callbacks for the day and went downtown to resolve this issue. I got there close to 7, and said to a guy behind the counter, can I please just show someone my ID so I can get back online? Thinking it would take 2 minutes. WRONG AGAIN! I'm sure I appeared as that annoying, impatient customer that is highly demanding and wants everything in a hurry. Sorry but I just really felt like I shouldn't have to do any of this at all. I was told I'd need to meet with a banker, and the (manager?) opens a little door and voila, there's like, a whole wells fargo "office" right there, for you to sit down. The banker's name was Julia and she is the only reason I'm writing this review... for putting up with how long it took to get this issue resolved. She was there about an HOUR AFTER CLOSING, and she was super nice. That girl deserves a raise, seriously. Anyway, she had to make all these calls and talk to a bunch of different people to figure out what was going on. They finally had to re route us to the fraud (???) department to make sure that last week I did, indeed, intend to send $500 to a client in Kansas. They said they tried to contact me about the payment, and that is 100% NOT TRUE. I showed Julia my phone, and my voicemail, and there was NOTHING. NO call from Wells Fargo. They could have sent me a text, left a voicemail indicating there was something they needed to talk to me about... an email... but... NOTHING. They simply REVERSED THE PAYMENT, without contacting me at all! I WAS LIVID. This is an important client who purchased $10,000 worth of equipment from me, so it's imperative that I keep a good working relationship with her. I can't have her thinking things look weird by having to explain that the bank suddenly reversed my payment to her, with no warning!! I was so annoyed, I told the woman on the phone that they needed to explain what was going on, and poor Julia had to sit there, after work hours, while I ranted to the woman in the fraud department, who said that she was going to have to send a letter, explaining what happened, and why it would take an extra week or so for my client to receive her check. I also felt strongly that my client was entitled to some kind of compensation for the fact that her payment would be a week late. In addition to costing me, and Julia, and Julia's manager, a lot of time, this error on Wells Fargo's part could have cost me a really good client. I had to get her on the phone, and I'm grateful that she was understanding about the debacle, but some clients would not have been. That $500 payment was part of a contract that took us an entire day to negotiate. I'm in sales, and I ”