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February 2024 by Santiago Molina
2hr job took 4hrs
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February 2024 by Melvin Portillo
Friendly services...i recomend it.
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February 2024 by A A.
I they put my car to clean a injection the mechanic open the hood and left for about 30 mins I was watching the whole time and after 30mins he closed the hood and said the car is ready to go, I told the guy on reception that he didn't do anything on my car the mechanic get embarrassed when I said I was watching every move.I they try to solve the problem but I refused I feel sorry for the company has a type of mechanic like that I don't recommend this place at all
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January 2024 by Elizabeth Stinson
Wow what an amazing, confidence-inspiring visit! I loved being able to book the visit online and when I brought the car in, Gerardo provided excellent, efficient service and got me out of the door in great time and with a much improved car (checked battery, new tires, alignment). Super positive experience with all the workers here!
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January 2024 by Laurie Page
staff is always so nice and honest. I had a low pressure tire, which i thought may have a nail or might even need a new tire. The staff checked it thoroughly and could find anything wrong. I was impressed with their honesty. Such a relief and I will continue to use their services!
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January 2024 by Joey H.
Terrible experience, called and confirmed appt for tire pressure sensor replacement, dropped car off. 4 hours later no parts even there. Misled me ahead of time then no call to even let me know after discovered. Waste of time - take your business elsewhere.
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December 2023 by David C.
This is a scary story with happy ending. My 2017 Land Rover Discovery Sport's battery died. Initially, I found a compatible battery for $169.99 at Costco. However, an auto shop quoted $199 for the installation, while another quoted $375 for battery and installation. Then, I jump-started the car and drove it to a "Firestone" location in Sunnyvale after they quoted $299.34 for battery and installation. But, after arriving, I didn't see a "Firestone" sign and they didn't even have a compatible battery. Fortunately, I didn't stop the engine, and was able to drive the car to this Firestone shop in Redwood City, after receiving a quote of $345 for battery and installation. They kindly offered a $20 off discount, and finished the job on time. I paid a total of $279.78 including taxes - which is a great value, as they avoided reseting the electronics. I saved over $89 and was impressed with the service quality, prompting my 1st Yelp review.
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December 2023 by Nathalie Otala
The price was right, the people were professional and friendly, the work was done quickly. It was all good!
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December 2023 by Colette
The curtesy check is blindly checked off. This cabin and engine air filter are obviously bad there are literally mouse droppings in the engine filter. It is marked as good and that the manufacturer would recommend change based on mileage. I am upset because I can not trust anything else they said now but I paid for it. It was expensive and they didn’t do the services they said they did. I might as well just do everything myself if I want it done properly.
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November 2023 by Luis M.
I've been meaning to write this review for a while now and I finally got around to it. I would highly advise you to reconsider going to another Firestone location. This particular location in RWC has lost my trust. I scheduled an appt for a tire rotation and alignment. I was curious to see how they were rotating my tires because Subaru's have a specific way of rotating because of the AWD. So I snapped some photos of my tires before taking it to get serviced. I dropped off the car in the morning and by the end of the day they called me saying it was ready. I picked up the car and drove home. At home I compared the current location of the wheels to the photos and was surprised to see that they were in THE EXACT SAME SPOT! My wheels and rims each have distinguishing features (ex. Scratch marks, stamped numbers from other dealers, etc) so it was 100% obvious they didn't rotate my tires at all. I called them that very same day and asked why they didn't do it and the person who answered didn't know and rather than apologize and offer a solution, he said "well how would you know if we did it or not". After I mentioned the photos he had no more witty comebacks. He then offered to get it done the following morning which I appreciated. Next day I bring it in, I stay on site to make sure it gets done and it was rotated correctly this time. However, they still managed to not readjust the tire pressures (my car has higher pressure in front, lower pressure back wheels) which was just another annoying thing they overlooked. You expect these people to be professionals and they pull simple rookie stuff like this!? Unfortunately I paid for the unlimited tire rotation and wheel alignment when I purchased my tires here so it's sad that I now have to travel to another further away location to continue using a benefit I already paid for. Definitely won't be coming back. TLDR: please double check they actually complete the work you paid for!
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November 2023 by Roushan Hassan
The staff is very helpful and friendly. The parking is limited. it's on a busy street pla to drop off car.
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October 2023 by Paul Cruz
I got a great deal on four new tires. And sixty extra dollars off using my firestone card.
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October 2023 by Alex Coreas
Got tires replaced and and supposedly an oil change. So after a month for some reason I been wanting to check the oil in this truck, well turns out it's bone dry. I think Firestone charged to drain the oil and I'm guessing to add oil it might have been extra. TRASH SERVICE STAY AWAY, I'm lucky this is a rental truck and not my personal. I will be reporting them to enterprise.
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September 2023 by Cherie A.
Very friendly staff. But they don't recommend using the online appointment app. I made an appointment on a Sunday through the app. But the store never received it. They said it happens a lot. But they were able to squeeze in an oil change for me.
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August 2023 by Walter S.
DO NOT USE THIS GARAGE. They are completely unreliable and incompetent. I dropped my car off for a wheel, alignment and tire rotation one day recently, after having made an appointment for this service. When I arrived, I told them I needed the job done in two hours, because of a later commitment, and they said "no problem, we'll call you when it's done." They did not call me within two hours, and when I then returned and inquired about my car, they looked confused and then realized that they had not even started the job yet because of a "mistake" on their part. They also then told me they would not have been able to rotate my tires anyway because the tires are five years old (although in great shape because I don't drive that often) and they "just can't work on tires that old." Obviously, it would have been nice to learn that earlier. So a complete waste of two hours of my time, as I now need to get all this work done elsewhere. In short, these folks don't know what they're doing and I'm now actually glad they did not work on my suspension and tires because who knows what kind of shoddy and unsafe job they would have done. I recommend people do themselves a favor and stay away from this place!
