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December 2023 by Larry C.
Unacceptable Service and Lack of Accountability at Caliber Collision**Rating: (1 Star)**I am profoundly disappointed with the service provided by Caliber Collision, a facility recommended by my insurance company, Amica, for the repair of my Range Rover. Initially, the intake process was friendly, and the service, including front bumper and light replacement, was completed in a week. However, upon receiving my vehicle, I immediately noticed significant issues.Firstly, the car's tire low pressure system displayed an error. Additionally, the rear backup camera was non-functional. Trusting Caliber Collision's professionalism, I returned my vehicle for further inspection. The manager I spoke with assured a thorough check by their technicians, only to later dismiss my concerns, stating no issues were found and directing me to seek an external mechanic.Consequently, I consulted a Range Rover expert mechanic, who discovered extensive damage to the electrical system cabling. According to him, this was due to improper handling of the bumper and electrical harness wires by Caliber Collision's technicians. This negligence also led to the malfunction of the backup camera. The cost of these repairs, which I had to bear, was an unexpected and unwarranted expense.Upon presenting these findings to the same manager at Caliber Collision, I was met with denial and refusal to acknowledge their responsibility or offer compensation. The manager's unprofessional demeanor, escalating to raising her voice, compelled me to leave and write this review.As a customer, my experience with Caliber Collision has been disheartening and falls far below my expectations. I plan to inform Amica of this substandard service and strongly advise the community to reconsider using Caliber Collision for any vehicle repairs.
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October 2023 by Victoria Wendel
Everyone at the Caliber shop on Industrial Way in San Carlos was excellent from start to finish. The receptionist, estimator and manager all worked together seamlessly to make me feel welcomed and heard. They were compassionate, efficient and professional!
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October 2023 by Christine Martens
Everyone I worked with was professional, efficient, and pleasant. When I called, Maha knew who I was! I hope I never have to fix a smashed-up car again, but if that happens I will definitely return to Caliber on Industrial Road in Redwood City.
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October 2023 by Jamie K.
Exceptional service! Incredible workmanship, customer engagement, and timeliness. I hope no one ever needs the service of a repair shop, but if you do, this is the absolute Gold Standard!
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September 2023 by Sonia Ahmad
If I can give zero stars I would. Caliber Collision made it look like the rental car was waiting for me and dropped me off to Enterprise with no reservation and left me hanging there. It is such a shame that corporate businesses treat people like this and get away with it. I took my car back and will be taking it to a company that has professional business practices. Please do not go here if you can avoid it.
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September 2023 by Anita walker
Very satisfied customer. My repairs made my Escape look like show room display. Check them out for car repairs.Service: Body & Trim
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September 2023 by Sanjay S.
My insurance recommended Caliber Collision when I had to take my car for a check up after a minor incident. The folks at Caliber collision were very friendly and were able to check my car promptly. They gave me different possible options and an estimate for each. The were also able to fix up my car quickly. I would definitely recommend Caliber Collision.
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August 2023 by Smitty Harwood
A+ Matt and his team at Caliber Collision did a great job with a major repair of my car!Services: Painting
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July 2023 by Katherine Bianco
Great car shop. Did a fine job w my repair and returned the car - clean!Services: Painting
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June 2023 by Kate Singleton
They fixed my car to good as new!!! Fast work, great communication!
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June 2023 by Myriam Tanakatsubo
Maha my Service Assistant was friendly, kind and helpful. I will recommend her to my family and friends. The office was clean and the manager kept me abreast of the status of my car.Service: Body & Trim
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May 2023 by James Caldwell
Toyota wasn’t going to be able to source my catalytic converter for six months, but these guys found an alternative aftermarket, one which works just as good, which was available right away, and insurance still covered it
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May 2023 by Stephen Fioretti
Very responsive, communicative and on time repair for my car! Well doneService: Body & Trim
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May 2023 by Carolina
Caliber is awesome, nice customer service and my BMW looks like new.Services: Painting
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May 2023 by Alex C.
Matt and his team were a pleasure to work with. A tree branch fell on my car and I arranged to have my estimate made at Caliber Collision in Redwood City since they did a good job with my other vehicle. While my body work was completed at the Fremont location, Matt and his team facilitated everything for me so that I could drop off and pick up in RWC. After the repair work was complete, there were a couple of issues that came up. Matt was able to fix one of them in Redwood City while I waited. The other issue had to be fixed in Fremont. Matt made all the arrangements from drop off, rental car, and pick-up in Redwood City. While it was inconvenient for this issue to pop up and have to take my car in for a couple of days, Caliber Collision did everything they needed to do to make it right and fix the issue.
