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November 2023 by Marlem Cahuich
I took my Jeep Cherokee to Caliber Collision after the bumper was damaged parked on my neighborhood. Rafael Lopez, Service Advisor took time to thoroughly check the damage, and gave me accurate expectations about the cost and work needed to fix my car. It was clear he cared about producing quality for customers. Rafael was transparent, client focused, responsive, worked quickly, and set accurate expectations of when the repair would be finished. Rafael was empathetic, always was available to answer any questions, and kept me informed every step of the way, including through some minor delays.I wouldn’t hesitate to have Caliber Collision and Rafael work on my car for any future need; Outstanding Service!! Also, I’ll recommend Caliber Collision and Rafael to my family and friends in the future.M Cahuich~Service: Body & Trim
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November 2023 by Jacqui Cebrian
Nice people, persistent update providers and easy to follow up with. My car looked much cleaner when I got it back. Only downside is sometimes you get routed through the national office, but they can send you back to the local office if the question is specific to them.
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November 2023 by Peter Stone
Definitely the best experience I've ever had with an auto repair shop. We had a $4,000 body repair. If you choose Caliber - at least the Redwood City shop, I don't know any others - you won't be disappointed.
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September 2023 by Marcela Mancarti-Avina
If you like what your car looks like I would not bring it here! All that needed to be done was repair a scratch on the bumper. The insurance carrier of the woman who ran into me brought me here. Caliber attempted to repair the damage on the bumper and on the day of pickup they had me first sign for the insurance company to reimburse them as the job being completed, without showing me the repair first. However, there was an issue with the bumper alignment. They were able to take the car apart but after multiple attempts were not able to successfully align the bumper when putting the car back together. On the last day of pickup the rep acknowledged there was an issue but suggested I take my car to the dealer to get repaired there as they couldn't fix the issue.
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August 2023 by Wilfredo L.
Very profesional team and good quality work, they keep me informed every day, I will definitely will recommend this body shop.
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July 2023 by Angel Carlos
Hello. They fix my 2022 BMW they did a great job estimator Maricarmen did great on giving me updates. Highly recommend this location.
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July 2023 by Cindy Wilson
I was pleasantly surprised that my experience at Caliber, and the work they did was superb. I don't know what I expected, but I wasn't sure how things would go there, since it was an insurance referral. From my first inquiry call, and all the way through the process, it felt like I was at a premium repair shop. The way they run their operation is very smooth and seamless. The people are total pros. The owner of this company has hired top notch folks, and their protocols and back office process & systems are great. And most importantly the repair work they do is top notch. Special call out to Rafael who had superb follow up with me every step of the process and provided excellent communication every step of the way. He is one of the few people I've ever come across in the auto repair industry who I felt was looking out for my best interest and and he seemed to treat the job as if it was his own car, making sure I was getting the right level of repair (even beyond what I expected). Because of Rafael especially I feel this shop is worthy of trust, and I would not hesitate to go back or recommend them to anyone, even for those who need high end car repaired with a premium approach.
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July 2023 by Samuel Vasquez
This place is great! Ask for Rafael. He did a very good job keeping me informed and my repairs were completed on time. My 2011 Lexus IS 250 looks like new. Unfortunately, a Van backed into my car which was parked in the parking lot. Thankfully their insurance covered it. I choose Caliber Collision in Redwood City to make the necessary repairs. They repaired my back side quarter panel that was dented, the back bumper and rear passenger door. The paint matched perfectly, as I was worried about how they would blend it in to the rest of the car. But it turned out amazing. No over spray issues on the lights or anything. All the pieces were put back together just like it was originally installed from the factory. They also arranged a rental car which was waiting for me when I dropped off the car. Full size car with Enterprise Rentals. 2023 Kia Forte was fun to drive in the meantime. When I picked up my car I was pleasantly surprised by their other services. They provided a full car wash, clear coated the exteirior, as well as the wheel rims with shinny tire dressing. It looked better than when I dropped it off. Overall a very good experience. I would highly recommend bringing your car here for repairs for sure. Prices are what you would expect. Mine was almost $2700 in repairs, which was paid by the insurance. I dropped off the car on a Friday, and the car was completed on the following Thursday. Originally they told me it would be around two weeks, but it only took 7 days. Luckily this bad situation turned out good at the end. Thank you Caliber Collision for making it better!
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July 2023 by Abel C.
Take your car to the Redwood City Caliber. I had my old Lexus SC400 that had some fender damage and they got me scheduled right away and had my car back the same week. The associates in the front kept me informed . If I ever have to have anymore paint work done I will be coming back to caliber
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July 2023 by Thom Downing
Amazing job and great service! Told us it would be two weeks and had it done in 4 days! Made the entire process with the insurance company easy and painless. 100 recommended!!Services: Painting
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March 2023 by Jessica Lucas
The warranty coverage suggested this company. They have multiple locations. It is hard to find parking here. Some employees are top notch some not so much. Unfortunately, due to parts getting on back order and the technician not checking the box before I dropped my car off even though I asked them if they had all the parts before I dropped my car off. I was without a car for 2 weeks till the part came. Communication is also an issue since they said they couldn't get ahold of me by phone even though I requested email. Since power has been out in the area. I would use them again to see if it wasn't an isolated incident.
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February 2023 by Chris Shipley
Rafael and the team here provided excellent service and regular updates as we waited to have our catalytic converter replaced. They stayed on top of the supply chain issues and quickly did the work once parts could be found.They thoroughly cleaned the car inside and out before we arrived to pick it up.I would definitely recommend Caliber Collision in Redwood City.
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February 2023 by Kevin Richardson
Nice work - very thorough - and looked like factory original when they were done. Good service and very communicative.Service: Painting
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February 2023 by Jonathan Rende
Caliber does great work. Very happy with the customer service and the workService: Body & Trim
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January 2023 by Juliian Valencia
A really good shop to leave your car to be fixed, trusting people and nice environment.
