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February 2024 by Max Zabala
The service and the products (Farley and Powerfly 7) and now the e-caliber that I purchased are world class. Also, the service department has worked on my Ibis MojoHD3 and that has been superb. Keep up the great work!
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February 2024 by Lucas A.
The people at Chain Reaction diagnosed my bike's problem in less than a minute and fixed it in less than 5 minutes. The pedals were replaced with price for pedals given in advance. They installed the pedals and didn't charge me for the installation! Total for this job: Less than $15. Will definitely be coming back for any work or repair to the bike that needs to be done. They also inspected my chain to see if it needed replacement and were honest about the condition of my bike. There will be things in the future (maintenance issues mostly) that I'll need to do in order to keep it running. Thanks Chain Reaction!
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February 2024 by John Murphy
I have purchased 3 Trek road bikes from Chain Reaction over the past 16 years. When I first started with Chain Reaction, they were located in Los Altos which was somewhat conveniently located since I live in San Jose. Since they are now located only in Redwood City it is less than convenient to get to their shop. Why do I continue to continue with this relationship - trust, quality of service, knowledge, quality inventory. They have always had a fantastic selection of anything I am in the market for which might be a large purchase such as a bike or something trivia like a tube. They stand behind what they sell so if there is a problem, they take care of it. Everyone who works there is very knowledgeable and I have always felt very comfortable asking questions. Service has always been outstanding.
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February 2024 by Leo Lonzarich
*This* is the bike shop you're looking for.I don't usually write reviews, but this place moved me.I've been to dozens of shops on the peninsula for bike service, but none come close to the quality, value, and knowledge I found here. It's rare to find a shop that's proven I can trust them with my bike (forcing me to do most work myself), but I trust this place as if I'd done the maintenance myself, which blows me away.A bike shop that actually cares about the customer and doing quality work... imagine no longer.
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February 2024 by Theresa B.
We are a family of avid cyclists and have been coming to Chain Reaction for 15 years or so for Trek bike purchases, tune-ups, and repairs. We really appreciate the friendly atmosphere and technical expertise. Chain Reaction staff provide personalized service -- we always leave the shop smiling. They support cycling in the local community. They carry a great selection of Trek bikes and a nice selection of accessories. They take the time to help you find the bike that is right for your unique needs. They are super responsive, fair, and a lot of fun to deal with. We definitely recommend Chain Reaction to our friends.
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February 2024 by Liang Wang
Thank you guys for the great service!
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February 2024 by Chris Wolfe
Knowledgeable and friendly staff
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February 2024 by Josh Shimchick
This shop is absolutely top notch. Completely trustworthy and great work and prices! Highly recommend
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February 2024 by DEB JENSEN
We on the SF peninsula are so fortunate to have Chain Reaction for all our bicycling needs. Their service is superb - they really take the time to make sure the customer is happy, and their work is always top-notch. They're a family business too - hard to find these days. So happy they're here!
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February 2024 by Russ B Altman
I have purchased more than 5 bicycles (maybe closer to 10, including kids, mountain, road, commuter bikes) with Chain Reaction and have them service them regularly. They are great. They have gotten to know me and my preferences and they are ultimate professionals in their knowledge and skills with bicycles--all types. I'm a lifer with Chain Reaction.
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February 2024 by Sankar Bose
Fabulous staff with excellent technical know how. Bought my 10th bike from the store since 2003 as my Domane got hit by a car and had to be totaled.
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February 2024 by darcypratt
Family business, great bike brands that I trust. Helpful service and expansive knowledge base. Great bike shop!! Have bought four bicycles from Chain Reaction through out the years.
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February 2024 by Ron Abileah
Over the past 35 years I have purchased five bikes at Chain Reaction. I am still riding the first of those five. Nothing more needs to be said!
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February 2024 by Emilia S
The team here is the best. They fixed my bike in no time when I came in with a flat and made it ride super smooth. They know what they’re doing, and they’ll certainly be the ones selling me my next bike.
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January 2024 by Doug R.
Family-run, friendly place with fantastic service. Their knowledge of bikes and gear is top notch. And for me being in Redwood City, the store's location is super convenient.
