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February 2024 by C C
Long lines and not enough employees to help. My interest rate is horrible. The customer service is very bad now. Its like going to the dmv when you go to bofa redwood shores.
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August 2023 by Amy Su
Excellent customer service experience with Deepa. She helped me open a new account and try to explain everything and help me find best offer i could get. Very patient
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June 2020 by John K.
I'm NOT a BofA fan because of repeated technical glitches at several branches over the last couple of years. I found this branch since it is convenient and on my commute route. Also in an upscale area where I feel safe transacting cash. The shopping plaza offers other store choices. I won't utilize any of the nearby branches since I've had BofA ATMs either seize my card and fail to return it (San Carlos), or dispense $60, only to snatch the money away as I reached for it and close the door. The east Hillsdale Blvd branch in Foster City is too exposed, and I feel like easy prey for muggings or snatch and grab robberies. So the Redwood Shores branch proved to be the most reliable. I also feel safe there because it's in a comfortable plaza where you can see any potential threats while handling cash. Also, the police and sheriff deputies roll in there on their breaks. There is a dayshift security guard. Imagine my shock (but not surprise) yesterday evening when I inserted my cash to deposit, and then the machine kind of blanked out or looked like it was in reset mode. I heard the machine innards whirring and clicking, but then nothing for at least ten minutes. The lady next to me at the adjacent kiosk also experienced difficulties, but eventually withdraw a large handful of bills. But the next customer observed me standing perplexed, waiting for something to happen (the cash deposit slot remained open and a Processing message remained on the screen). She made a snarky comment that I might be installing a skimming device. Anyway, that lady walked back to her car and sat there with her adult daughter, watching me. The next patron walked up.and immediately experienced problems with his transaction. However, his ATM self corrected it's glitch and off he went. Meanwhile, I'm standing there looking like an idiot while behind me, I catch the adult daughter of my previous "friend" snapping a pic of me with her cell phone camera! As I stepped away from the machine to explain to them what was going on, the machine changed messages and, after a few more minutes, finally displayed an error message. Luckily, it returned my ATM card, but then indicated it could not accept all of my cash. It began to spit out one dollar bill, but yanked it back as my fingers reached for it. I had to go online to dispute the transaction, because it accepted only half of the amount I was depositing. Luckily, I resolved my discrepancy online. But my likeness is out there on someone's cell camera files or social media post, depicting me as a skimmer scammer flimflam man. I worried about them calling the Redwood City Police, and having to endure the indignity of a field interview (while being the true crime victim). This is the fifth time I've had issues with their ATMs systemwide. They need to change equipment.
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April 2020 by Padmanabhan H.L.
Excellent customer care.
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January 2020 by Drew Lewis
Tried to get a mortgage. Such a headache. Tons of mistakes and errors. Finally cancelled it.
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August 2019 by Ephey L.
This is terrible, they lost my son's Drivers license when he was there to pickup foreign exchange $! We are leaving abroad tonight, and they said they will call when us when found!
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June 2019 by Nolan Popow
Have called to speak with a rep 3 different days, no one picks up the phone during business hours
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April 2019 by Samantha G.
i have had a terrible experience. I went into the branch and made a direct deposit to my land lord and somehow it got lost. It never got to my landlord. i live in Los Angeles and was visiting this area so I found it easy to go into this location. When I attempted to get help to see what happened to the deposit they said you have to come in. I explained to her I cant go in because I live in LA am not from that area and it is too expensive for me to fly there just for this. She said unfortunately we cant help you. I had my landlord attempt to find the deposit on his end with his account number and he hit a blocked wall too! I will definitely take this further as no one in Bank of America is willing to help me. Maybe a lawyer can. I did buy a money order for the deposit so i will go that way in tracking it to demonstrate to the lawyer and to bank of america that it was deposited to the wrong account. If someone in bank of america is reading this and willing to help further please do.
[email protected] this is why I do not have a bank of america account I should of known better the teller was not the best and kept on asking me questions that did not make sense Teller #10 needs more guidance
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September 2018 by Morgan B.
How come ZERO stars is not an option? B of A is America's worst bank by far and this branch is also bottom of the barrel. Waited on hold for 47 minutes just to make address change. Call disconnected and gave up. Came to this branch and waited for 25 minutes. English barely spoken here and the people are rude. Take your money to ANY Credit Union as these jokers could care a less. Remember in 2008 when they should have gone out of business and OUR money bailed these folks out ? They sure don't seem gracious for the bail out. AVOID B of A and especially this location!!!
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September 2018 by Gundy S.
I only come here if I'm desperate. I find this branch unprofessional or perhaps more training is need, and there is no thank you or have a nice day when your done.
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June 2018 by Deebs M.
There are 2 ATM machines. And plenty of parking right there. 3 designated 20 minute parking and 2 disability parking right opposite to the machines. The ATM is in a very convenient location in a shopping complex with loads of dinners. So it becomes easy to finish off your chore while you are also getting your lunch on a working day!
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June 2018 by Sam C.
The woman who helped me with my lost debit card, ordered it incorrectly. Now I am having to do a run around to get it fixed.
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March 2018 by Sonia P.
The staff at this location are a delight. Very helpful. The relationship manager, Jai Patel, is especially great - he will give you all the info you need without pushing you to sign up for anything. I really liked the previous manager, Caryna. She was always willing to help. The branch recently got a new manager, Navi Puri, who also seems very nice and helpful. The location of this branch is also great. Parking has never been an issue for me. 5 stars from me!
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January 2018 by Michael Brooks
Took 3hrs to set up a small business acount and still not complete. Clueless staff. Utterly stunned by the whole experience
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November 2017 by Cerise K.
Jai Patel the relationship manager was wonderful! I came in a few weeks ago for a marriage name change on my accounts and when my cards arrived in the mail my name wasn't changed. I came back in to get things fixed again. Jai helped me right away and took less than 15min to get everything fixed!
