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April 2023 by Heidi Rose
Honest Service. Helped me out even though I was not their customer. What could have been a bad day was rescued by Auto City. I locked myself out of my own car while getting gas just across the street from this business. The Gentleman helped me get access into my vehicle. Within ten minutes I was on my way to work again. He did not have to help me, but he did. It was human kindness at its finest. When I have the chance I will be back to support this local small owned business. My 90's Honda could use a lil' love. Thank you again!
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April 2023 by Katherine W.
I have so many good things to say about this place, and I highly recommend Auto City to anyone looking for a used affordable car good quality car. Sam (the owner) is the nicest and most genuine car salesman I've ever met. I was in desperate need of a car after mine broke down and after exploring other numerous car dealerships all over the Bay I was feeling pretty defeated until I got in contact with Sam at Auto City. Sam was very transparent and helpful when we were test driving cars, and he put in extra effort to ensure the car I wanted to buy was in the best condition before I purchased it. Although all his cars are inspected by his mechanic, he brought the Honda Fit I was interested in to my mechanic for me for a separate pre-purchase inspection so I could have peace of mind. He also had a few things repaired/replaced before selling it to me (battery, tires, brakes & AC) - saving me $1000+ in repairs. Sam truly exceeded my expectations with buying a used car for the first time on my own and am so grateful that I was able to find this place when I needed it!
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April 2023 by Sheri S.
The Staff at this establishment should be commended. They have helped two of my family members. One bought a legit Used Lexus for a very fair price. On another occasion they rescued my daughter when she came in asking for help.She was a stranger to them. They could have told her to kick rocks, instead they helped her out of a situation out of the kindness of their heart. Wow! So grateful.I, myself still enjoy Chivalry and these guys know how to help a "Damsel in Distress" They are honest, hardworking. I am glad they are so conveniently located near our home.I now use their Auto Detail Service and it is well worth the money to protect my Vehicle.
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December 2022 by Billie Benson
I just purchased my second car from Auto City, Sam (owner) is a super honest, and was helpful to me even after I had my car for a couple of weeks when a minor issue came up.
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July 2021 by Jihyung Yoon
We all know how difficult the process of purchasing a used vehicle can be, and why so many used car dealerships get a bad reputation. I have been searching for the right vehicle for months and after so many of my deals falling through, I finally came across Sam with Auto City. I live in Southern California but Sam had a vehicle in great condition at a very reasonable price. Although it was very late at night, Sam answered my call and was very respectful and friendly. He agreed to a third party PPI and even dropped off the vehicle at the mechanic of my choosing. Working with Sam was so pleasant and soon I was on a flight to Redwood City. The vehicle in person was just as good as the PPI showed and Sam took care of all the paperwork for me. The vehicle drove flawlessly in the almost 400 mile trip back and I am very happy to have worked with Auto City. There are very few honest and kind used car dealers nowadays and Sam is one of them.
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April 2021 by Richard Provost
I love Sam , Sam is so great Very very nice man .. God bless this person.. Thank you Sir,, Thank you so much ....
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February 2021 by Michael Craig
I just purchased a very clean, super low miles (35k) Chrysler Town & County from Sam at Auto City. I live 400+ miles away in SoCal, but he had what I was in the market for. He contacted me within minutes of my inquiry via Car Gurus and gave me the run down on the van. In this particular instance, he knew the previous owner and was able to give me some personal history on it, not just what was in the Carfax, which he also provided to me at the same time. This obviously won’t be everyone’s experience, but it was this way for me. I made arrangements to drive up in a rental and buy this a few days later. He immediately removed the ad and had the van prepped for me upon arrival. When I got to Auto City, Sam came out to greet me. He was very courteous and respectful. He opened up the van for me to look at and before letting me, he sprayed/sanitized all of the door handles, steering wheel, etc with alcohol. I took it for a 20 minute drive with my family and inspected everything. It was exactly what I hoped for. We hashed out the paperwork outside, paid, and went on our way. It was quick and as simple as buying a car could be. I’ve bought and sold 20+ vehicles in my lifetime and this was up there with one of my smoothest transactions. We immediately made our 400 something mile drive back and it was perfect. Averaged the epa estimated 25 mpg hwy too.Thanks again for making this transaction an easy and memorable one, Sam. My family and I really appreciate it and we look forward to taking many more road trips with our new van.
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February 2021 by Michael C.
I just purchased a very clean, super low miles (35k) Chrysler Town & County from Sam at Auto City. I live 400+ miles away in SoCal, but he had what I was in the market for. He contacted me within minutes of my inquiry via Car Gurus and gave me the run down on the van. In this particular instance, he knew the previous owner and was able to give me some personal history on it, not just what was in the Carfax, which he also provided to me at the same time. This obviously won't be everyone's experience, but it was this way for me. I made arrangements to drive up in a rental and buy this a few days later. He immediately removed the ad and had the van prepped for me upon arrival. When I got to Auto City, Sam came out to greet me. He was very courteous and respectful. He opened up the van for me to look at and before letting me, he sprayed/sanitized all of the door handles, steering wheel, etc with alcohol. I took it for a 20 minute drive with my family and inspected everything. It was exactly what I hoped for. We hashed out the paperwork outside, paid, and went on our way. It was quick and as simple as buying a car could be. I've bought and sold 20+ vehicles in my lifetime and this was up there with one of my smoothest transactions. We immediately made our 400 something mile drive back and it was perfect. Averaged the epa estimated 25 mpg hwy too. Thanks again for making this transaction an easy and memorable one, Sam. My family and I really appreciate it and we look forward to taking many more road trips with our new van.
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December 2020 by Elizabeth G.
I came by the other day to check out a car I had seen on the AutoList app. I reached out via the app and talked about test driving a car with a guy named Sam. I walked onto the lot and started looking at the other cars that were there. When I got closer to the office entrance, an old guy comes out and asks "What are you doing here?" I say "Checking out the cars, I actually wanted to test drive one of them" he rudely asks "Are you paying cash or financing? I can't let you test drive it unless I know you're going to purchase it" What kind of place is this? You have to decide whether you're going to buy the car or not BEFORE test driving it? That's just not how it works. I straight up walked out of that place. The only good thing about this place is that it's close to a Chic Fil A hence the 1 star. Get your car else where. Seriously.
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October 2020 by Alicia P.
We had gotten into an accident that totaled our car and needed something inexpensive, but reliable, quick. Sam was very sympathetic with our situation and got us something quick that fit our budget! He is a great guy and super helpful.We would definitely buy from him again!
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September 2020 by Tess Barend
I am having a hard time writing this review because I like to always assume the best in people and I truly did feel like I was purchasing a car with a great price, great features, and a great, caring, and trustworthy sales person. Regretfully, I did end up having a poor experience here. I went to see a 2012 Sonata which, although it was absolutely spotless on the outside, when I took it to a mechanic (thank god I did) the car had a rap sheet of issues that would cost upwards of more than the total price of the car and although Sam, the owner, was very kind and seemed as though he had my best interests in mind I am very disappointed as I can’t understand why he would not know of this vehicles condition and why he was not upfront about it in the first place. Bummed out as this was my very first car buying experience... However, I am hoping this was a one-time thing and that I wasn’t scammed but I will also use this as a lesson to ALWAYS get a car checked out somewhere else and if you’re reading this hoping to buy a car from here, please do so too.
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September 2020 by Madison Benson
Sam (guy who owns/runs the place) was a nice enough guy, but I'm not sure all his cars are as well taken care of as he insists. I went to look at a '09 Ford Escape, and on the test drive it felt fine. When I had a local auto repair shop inspect it, they found issues that totalled over 3k to be repaired. When I told Sam he seemed like he didn't believe what the shop said. I hope he checks it out himself andaand fixes it or tells potential buyers.
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August 2020 by Hannah S.
I try to avoid buying cars from dealerships, mostly because salespeople are pushy and you spend much more than the product is worth. I had an extremely pleasant time buying my newest vehicle from Sam at Auto City. He was knowledgeable, trustworthy, and genuine throughout the process. There were protocols in place for COVID, and my partner and I felt safe during the car buying process. Highly recommend buying a car from this lot. Thanks for everything, I love my Honda.
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July 2020 by miss k.
i bought a car at auto city this weekend and overall had a wonderful experience. sam and his team were incredibly kind and helpful, and it seemed like he was genuinely excited that i was buying the particular car i did. he was cool with me taking it for a pre purchase inspection and was so helpful about literally everything. i was dreading buying a car and they made it an easy, happy experience for me. thank you, sam!
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July 2020 by Nancy Burton
What a wonderful car buying experience! From beginning to end it was professional, relaxed and quite enjoyable. I will buy all my future cars through Auto City.