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October 2023 by Sabrina P.
I was telling my coworker about how I had low tire pressure in my car and he recommended me to go to this place since it's near our workplace. I decided make a call and one of the workers was really quick to pick up the call. I was going to make an appointment, but then he told me that its better to arrive asap since it would be busy later in the day so I decided to do that and I am very glad that I did because he was right about it. I walked into the shop and I was then brought to the lady at the cash registers. I was telling her about my low tire pressure in all of my wheels and she jumped to it right away. She was happy to help put some air into my tires, which is free of charge. She also explained what she was doing and told me to definitely come back if there are any further issues with my tires, which shows excellent service and how much this place cares for their clients. This place has such quick and attentive workers who are willing to go out of their way to help anyone with their tires!
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October 2023 by Liz M.
I went there because my friend's car had a screw in her tire but I didn't realize it had not punctured the inner tube. They literally didn't even charge me to remove it and so I would 100% go back there and their customer service is excellent.
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October 2023 by Angela D.
I went on a Saturday and had all four tires replaced and the price was reasonable. I also paid for my windshield wipers to be replaced per their recommendation. They are very busy! So plan ahead! Overall it wasn't a bad initial experience. I left that day and during the week that followed I noticed a noise that was never there before. A rubbing sound in a wheel well that was in time with every rotation of a tire. I finally got off early enough to bring it back for inspection two weeks later. They told me it would be a while as they are busy as always and I said that's fine I'll come back later. They then suggested I let them replace when I brought my car back with a problem. If I had never come back with an issue I wouldn't have realized I didn't get a service I paid for. They weren't apologetic.I return a couple hours later to pick my car up and the employee said my car was in the back but didn't know what the problem was or if it had been fixed and said we need to go look at it...but told me that I must have "stopped short since there was a flat spot on the tire, not that I recall but said that I don't care that's normal use and not why I'm here I'm here about the noise in the wheel well. turns out the mud flap/shield was bent and was rubbing against my tire they didn't try to adjust it or even remove it. He pointed at it and allowed me to get down on my knees to see if it could be removed or adjusted while he watched. I checked THIS TIME to ensure they replaced the wipers. They did it. But I think they are too busy and are missing things and customer service could be improved. Always check that you indeed got the service you paid for. Will add photos of wheel flap/shield that was broken since getting tires replaced.A little apology for mistakes or customer service would have prevented this low review.
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September 2023 by Lisa H.
Shopped online and found the site so easily navigable. Discounts and rebates were featured prominently, making it easy to see up-front cost right away.There are NO hidden costs. The site shows you costs, including installation, recycling fees for existing tires, etc.Scheduling was so easy.Bruce at the Redwood City store took great care of me. Told me an expected wait time, and said they were aiming higher. They delivered. I was genuinely surprised at how fast they took care of my new tires.Could not recommend any higher!Thank you Bruce, you rock.
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September 2023 by Jason McMinn
I have been to this store 3 times now and it is my goto for tire service. The staff is incredibly "on point", fast, and efficient.The last time I experienced this quality and consistency of customers service was at a Four Seasons Hotel.Yes, that is right.
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September 2023 by Dylan Guenther
I called about a repair i needed on my tire. I drove 2 hours and called off work just for them to tell me they can’t repair it. The reasoning behind it was because i plugged it to get here in the first place! They said they can’t repair if it’s been plug but how am i suppose to get here then? Disappointed with this location as i have never heard of such a thing
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September 2023 by Dustin
This place is awesome. The staff are great and the service is fast. Also they repair tires for free (if it's repairable) even if you're a brand new customer. That's what won me over at first and I've been a customer of theirs for years now. First time at this branch and I was really happy with it. Will be back when I need new tires!
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September 2023 by Philip L.
Great tire place that's popular for a good reason. Way better than wheelworks, which has kinda deteriorated over the years.Been here twice and very happy. Once for a nail in tire that they fixed for free. Other time to replace two tires because one was damaged from a hard bump.
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August 2023 by Alan L.
I needed to replace my tires, and I didn't have an appointment. I unexpectedly had some free time this morning, so I called them at 8 AM when they opened to see if they could fit me in.I spoke to Bruce, who told me to come on in, and they would take care of me. I was in the shop and out with four new tires on my car within 30 minutes.The staff is extremely professional, and they treated me well. They are well-staffed, and their employees take pride in their work. I love my local Costco, but their tire center seems understaffed, and their workers are overworked. I stopped using Costco for tires a long time ago, and today's visit reminded me why America's Tire Redwood City is my 'go-to' place for tires.
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August 2023 by Nobiaw W.
I'm quite frustrated with my recent experience at this America's Tire location. Despite being a loyal customer, I felt misled when Mauricio insisted that all four of my tires needed replacing rather than just a simple rotation. My tires have low mileage, and my own gauge showed the tread was fine. A visit to another repair shop confirmed that a rotation was all that was needed. The main grievance here is the unwarranted upsell on tire replacement, which undermines trust and questions the integrity of this America's Tire location.
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August 2023 by Rogeah Jeane M.
I've been having a low tire for a week and so I made an appt.here online. Came to my appt. And found out I had a crack rim on a Wednesday. Came back on Monday and with the help of Mauricio, we were able to order all 4 rims and tires. And since we had told him that we needed the car for a trip, he had them expedited the next day. Bruce and the team had helped us the next day. They were all very friendly and knowledgeable. Thank you for your hard work! Definitely recommend this location. Exceptional service.
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August 2023 by Chris Robinson
America's Tire Company has been my go to tire shop for years. Exceptional customer service, competitive prices, and outstanding repair service.I recently purchased a full set of tires for my vehicle here. While helping me with my purchase the sales associate told me that the tires he recommended had a 60,000 mile warranty. The tires he was recommending were the same tires that I previously purchased from this same shop. I mentioned that to him and said "Since that is the case, and I clearly haven't driven 60k miles since my last visit, wouldn't my current tires still be under warranty? He responded "Oh, yes."... saving me hundreds of dollars. It would have been nice to have been informed of this from the start. I'm pretty certain that the warranty was not going to be brought up unless I said something about it.
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August 2023 by Lei Fesaitu
Excellent service! Came here on a different day and the power went out right before they started on my car. However, I was promised immediate service if I come back on another day without an appointment. I just came in, today, during lunch and they are busy. But the guy behind the counter remembered me and put my car in for immediate service. I had all 4 tires replaced. Everything took less than 50 minutes.I appreciate their commitment to their work and customers. Great experience and I Will come back for my tire rotation.
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August 2023 by Rob Wenz
My tire specialist, Victor, was both courteous and knowledgeable when I showed up for my scheduled appointment for a flat repair. Although it was very busy, my appointment was honored which I was very thankful for. Although we were not able to repair my tire, he displayed his expertise by identifying that my vehicle’s stock tire replacement options would be limited, and he quickly suggested an alternative - all without being in front of the computer! Once we returned to the computer he presented all of the options - I’m extremely grateful to have interacted with him, and I look forward to returning to this establishment. Thank you!
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August 2023 by Kevin Shen
Made an appointment online and had to wait 30 minutes to see someone despite doing mobile check-in. Then they tried to charge $250 to rotate 4 OEM tires. Called another America's Tire store and they charged $40 flat for all future rotations. No good reason to come to this location for your service, there are other way better options.
