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June 2024 by Jeffery Chen
This site is definitely scam and has problems, everyone should know this.
They charged me $510($340 towing fee + $170 gate fee) for 1.5 miles towing, and I picked up my car within less than an hour. There are two things: First, the California law said no more than $160 for towing fee. But the one said $340 is coming from Redwood Policy Department. I can not find anything about that, I will call to confirm. Second, the gate fee shows on the price is $135, but they charged me $170, they said this hasn’t updated yet. This is for sure SCAM. They can charge any money they want.
Anyone has similar experience, please thumb up this comment and let more people to know this. I will definitely talk with my attorney on this and sue it. I will also reach out city about this site.
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June 2024 by Pierce Soracco
Needed a tow after a car accident and AAA called Action. From the truck driver that night to the staff at the yard the next day, everyone was nice and helpful. They made a rough situation a little bit better.
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May 2024 by Alex P.
THIEVES. Do not leave ANYTHING in your vehicle. Driver stole my Ray Bans after my car was in an accident, and cleaned out my change drawer. Call someone else, anyone else.
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May 2024 by Kassandra T
Anthony LL #729 was top notch. Friendly, fast and not one bit pushy or abrasive. I’ve never had such a great experience with a tow company.
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April 2024 by Poonam M
They charged me $510 for 1.4 miles and 4 minutes of towing and said state of california has set this rate. I was shocked and on reviewing the california law, it says $160 for first 10 miles (not an hourly rate of $340 for 1.4 miles and gate fee of $170 for 4 minutes tow). This is a scam. There were other violations of California towing predatory laws so beware if you see them towing your car
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April 2024 by Arthur Navarette
Tommy rescued us today after being locked out of the car. Tommy was fabulous! You guys are lucky to have such a wonderful employee!
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April 2024 by Mele Faleta
Super garbage!
Hector and some other guy came and COMPLETED the work order without towing my car. I told them to give me a minute to get my children down, and find my keys. I would NOT recommend this tow company!! Keep away!! Now I have to wait an extra 30 minutes for another tow. And today is Saturday, March 30, 2024. Here is a screenshot from their GARBAGE company!
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April 2024 by Michele Faith
Recently, I had a family member at the hospital for cardiac surgery. I was going to pick up and return with lunch for my family while we waited. Ended up getting nowhere because I had a flat tire and my car had to be towed. Great place to get a flat tire (hospital), and great timing (when is getting a flat ever convenient?). Kevin from Action Towing was dispatched to my call. Dealing with Kevin took all the stress away regarding logistics - because it had already been a very long and stressful day. He was so understanding, very pleasant and easy to work with. I had the car towed to a local tire store. He delivered the car, the key and then confirmed with me that everything had been taken care of. This helped me so much, because I did not have to leave my family, and was able to stay close to the hospital, while awaiting news on my family member. THANK YOU to the dispatcher for confirming my safety, my location and arrival status, and especially to Kevin.
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April 2024 by Heather C
My car battery died and sent out a service request for help through AAA. The original ETA was 45 min but they got there within 30 min. Jose was incredibly helpful and nice to work with. He ran diagnostics and showed me the report as it happened. I was given the option of jumping the car or he is a 'one stop shop' where he could put in a new battery for me. Hell yah!
He replaced my battery and took the old one for $221. It has a 3 year warranty through AAA so if anything happens they will change it out for free. I may have paid more than taking it into a shop but it's worth every penny for the convenience. Plus, Jose was so awesome that I felt very comfortable with him taking over.
I drove away without any worries. Thank you so much!
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March 2024 by HC C.
My car battery died and sent out a service request for help through AAA. The original ETA was 45 min but they got there within 30 min. Jose was incredibly helpful and nice to work with. He ran diagnostics and showed me the report as it happened. I was given the option of jumping the car or he is a 'one stop shop' where he could put in a new battery for me. Hell yah! He replaced my battery and took the old one for $221. It has a 3 year warranty through AAA so if anything happens they will change it out for free. I may have paid more than taking it into a shop but it's worth every penny for the convenience. Plus, Jose was so awesome that I felt very comfortable with him taking over. I drove away without any worries. Thank you so much!
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March 2024 by Rik C.
Unfortunately, I've had to use them a couple time via AAA. They've always been quick and professional. I'd recommend them, even if you don't have AAA.
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February 2024 by Ben F.
From Independence Mom in San Jose-absolutely excellant service with Tow Truck driver Jayson response time was short , Jayson texted & called me to update his arrival time, he showed interest & caring in my circumstances with my car, professionalism, knowledgeable, and once he got my car started ( luckily didn't need towing) Jayson followed me a ways to make sure I was good to go! Thank you Jayson!
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February 2024 by Diwakar Raja
Service was really great. The driver helped with loading my car which was not starting by jumping and it was lowered so he had planks and made sure it didn’t scrape when loading unloading even in the rain. the job took around 1.5 hours but they charged me for 2 hours at $195/hr that’s almost $100 more dollars. I would have happily tipped the driver extra for his work but I didn’t like they over charged me. Felt ripped off.
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February 2024 by Shavon McGraw
I am giving this company 1 star because they overcharged me $100. I called them and they absolutely arrived promptly. I have never had a tow truck company tell me that I can't ride in their tow truck to accompany my vehicle but this company did. I didn't understand why until my Mechanic called me exactly 30 minutes after they had driven off with my car without me. I already knew for certain that the ride to the auto repair shop was exactly 30 minutes because I drive to that area frequently. Everyday in fact. 30 minutes to drop the vehicle off and 30 minutes back to Redwood City. Port to Port 1 hour like the dispatcher said on the phone. I was told that the cost is $195 per hour. I was charged exactly $300. Because they charged my card before the trip started and refused to allow me to ride with them to monitor the actual time used for the service. I don't want to call to ask for a refund because the driver kept insisting that I call myself a ride or call myself an Uber. And he clearly doesn't know my personal circumstances as to why I can't or won't. But his lack of knowledge prompted him to insist that I take an Uber which actually left me with no alternative except to take public transportation which took me 3 hours. He did attempt to provide a ride except that when the ride arrived there was only one seat and the driver was aware that my daughter was with me. So he suggested that either I leave my daughter there alone or I stay there alone. Thank God my other daughter was somewhere else safe. The suggestion of splitting me and my daughter up so that one of us females would ride in a car alone with an unfamiliar male kinda concerned both myself and the daughter with me as well as the daughter we called and told about the situation. This was a very disturbing situation and I would never call these people again nor would I recommend them to anyone in the future.
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February 2024 by Arlene Bin Di Nitto
On Friday, December 1,2023 at 2:28PM, I called AAA for service regarding my dead battery.Surprisingly on a Friday afternoon, the wait was minimal. My service # was 37396. I have tried to contact the owner or supervisor in charge but never received a call back.Unfortunately I do not know the driver’s name. If I could have given him 10 stars I would. He was courteous, knowledgeable, respectful and extremely helpful. He knew exactly what the problem was and gave me excellent advice. This driver is an asset to your company and should definitely be acknowledged. Please thank him from me & tell him he was correct in his judgement, it was my alternator!Thank you Action Towing for your excellent service.
