-
December 2023 by David Lamberti
I don't like giving bad reviews but I have no choice in this matter. I do know a thing or two about Customer Service, being an Office Manager for a 10 Billion $ company. I am sad to say there is NO customer service at this Walgreens Pharmacy location. You will never see the staff smile or greet you in a pleasant way. They seem to have an "no can do attitude". It seems like you are bothering them or interrupting them when you are waiting on line to be helped. They never seem to be happy there waiting on customers. I see staff members come and go over the many years going there so it might be a management issue. It just seems to be getting worse over the years. I will be ordering from Mail Order Pharmacy from now on, again very sad. Maybe have them do on-line Customer Service Training Classes to understand what Customer Services really means.
-
November 2023 by Kimberly K.
Every time I go into Walgreens it's an amazing experience. My husband, a doctor would take our daughter here as a toddler and she would just be gaga over the toys. Last year Deanna administered a vaccination to her and we were very impressed. The cashier, Kim, my doppelgänger is always pleasant, knowledgeable, caring, and competent. I think people have a tendency to come in only negatively on this app. Kudos to Walgreens.
-
September 2023 by Sandy S.
Rude and unhappy pharmacy staff. I used to use this pharmacy all the time because of its convenient location, but I've had enough of the resentment that the pharmacy staff seem to have for the company and take it out on the customers. I have moved my prescriptions to CVS a few blocks away, and the pharmacy staff there are a lot nicer. I do blame Walgreens for clearly not treating its employees well, but at the same time those people don't have to work there.
-
August 2023 by Robinson F.
I go to this place pretty regularly during the weekdays and have been happy with the customer service at the pharmacy and the front counter (it's why this review gets three stars instead of one). The same can't be said for the weekends as I encountered the same rep for the first time that a recent poster commented on as having horrible customer service skills. FemaleWhite50'sShort-medium dirty blonde hairAround 5'5"The issue I had is that I wanted to pay for a transaction with cash because I was in a hurry and the rep was doing Walgreens annoying thing of upselling charities at the register by making me push buttons on the keypad. The weekday reps at this location, AS WELL AS EVERY SINGLE RETAIL BUSINESS I'VE EVER GONE TO, just hit a button at the register to bypass this if I tell them that I'm not interested. This lady decided that I wasn't going to purchase anything until I answered the question, even though I was paying in cash.I decided that was enough for me and took my money and went elsewhere to get what I needed. My guess is this employee isn't going to last at this location.(Here's a hint to Walgreens, if someone wants to donate to a charity, it's very easy to do by way of the internet on our own. When a retailer tries to do it by forcing it on you, I question if the motive is to get a tax deduction for Walgreens for the donations we give at the register).
-
June 2023 by Heather W.
DISCLAIMER: This is a ZERO star post and more so a WARNING about this location!! I was accosted, threatened, harassed, violently attacked with vicious foul language and followed out of the store by the clerk!!!Last Sunday evening I visited this location with my 13yr old daughter. I was looking for something in particular. When I realized they didn't have everything I needed, I placed back the bottle of juice I previously picked up. As we were walking out the store, the clerk approached me and started to accuse me of stealing and being an awful mother. What proceeded to happen will sound like a horrible scene out of a made for tv movie episode. I am not going to relive that moment by writhing all the details. I called corporate and was told I would here back from management.....that never happened. Be warned: Clerk:FemaleWhite50'sShort-medium dirty blonde hairAround 5'5"Wears big black chunky orthopedic style bootsNever in all my years on this earth have I ever experienced such vile behavior. My heart aches that my daughter witnessed this foul creature.
-
March 2023 by Michelle D.
Worst pharmacy ever! I order the same prescriptions every month and they NEVER have them in stock. They're almost always understaffed. The lead pharmacist is rude but I'm guessing she's under a lot of stress. Maybe upper management should properly staff the place instead of trying to save a few bucks. I'd try CVS or maybe another Walgreens. Don't waste your time and energy here
-
March 2023 by Keeley L.
This Walgreens also lost me as a customer due to the pharmacy services (I almost word for world had the same exact experience as many of the 1-2 star reviews here) due to incredibly rude customer service. If you don't believe us, just see for yourself when you go or hope that the manager ain't the one who is working at the time.Even putting a smile on, being patient and calm awaiting filling prescriptions, the manager treats you like you are a thorn in her side for zero reason at all- she consistently maintains an extremely negative attitude. The one star is for the Walgreens other products / services being just fine for a drugstore but if you need a pharmacy best go elsewhere. I switched to a nearby CVS and while the wait/ lines can be longer, it is obvious why (people choose it over the Walgreens) as they have great customer service. I work in healthcare so I truly understand the challenges and how overwhelming many aspects can be including medications/ navigating insurance etc. but anyone who works with customers or patients must maintain a level of decorum even when having a "bad day" although the Walgreens pharmacy manager (when there) never seems to have a good day at all. Her energy is plain mean.
-
November 2022 by Christian P.
Terrible service. I've been going here for years and the last couple years the people who work there are not nice. Seem irritated by everything. I had an issue. Went to urgent care they gave me a certain medication. When I went to my doctor she wanted to give me a different medication but of the same class bc she felt it would work better. Apparently they can't release both bc of contraindications which is fine. But they didn't even have the decency to call me and let me know. So I sat and waited thinking my doctor forgot to send in the script. When I finally called they acted like I was some sort of idiot and should've known this. After this I will never go back again. So rude.
-
September 2022 by Google user
Great service!
-
June 2022 by Sydney S.
I do not like to leave one star reviews at all. I do not think they are helpful or constructive and I tend to avoid them as much possible. But the experience I had with the Walgreens pharmacy regarding my COVID-19 second booster shot was unconscionable, negligent, unethical and frankly dangerous; I cannot in good conscience just say nothing. I'm hoping the one star really drives home how serious this is. My husband and I are both, per what is outlined in the CDC guidelines, immunocompromised and thus highly susceptible to greater risks tied to COVID-19. For this reason, we qualified for the early rollout of the vaccine back in April 2021, the early rollout of the booster back in December 2021 (we were actually given our first booster at this location), and we qualify for the early rollout of the second booster at present. Please bear in mind that we had these same conditions last year, so it's not like things have magically changed for us. I have been regularly keeping up with the CDC to see what requirements are to ensure that I am adequately vaccinated, since I could potentially, y'know, die if I get COVID. I booked two appointments for my husband and I to get second boosters to be administered that were supposed to happen yesterday, 6/24, at 12:15 and 12:30. My husband and I were both called yesterday morning by the pharmacy but we were sleeping so it had went to voicemail. When my husband called back, a woman in the pharmacy informed him that our appointments needed to be cancelled because "the vaccine is only available to people aged 50 and over." I knew that wasn't right, so I called them. I was connected to the same lady, who quickly told me that she was cancelling our vaccinations because it was only for people who are 50 and over or immunocompromised. I let her know that we were in fact immunocompromised, and she told me to check the CDC website. I told her I did, and since I was upset at this point told her "it's okay I guess I'll just die then" and hung up. Which--I know I could've handled that better, but at the same time I'm fairly certain I know my own medical history and whether or not I qualify for a booster. I have already contacted Walgreens corporate about this, but I feel it prudent to let it be known that the way I was treated is not only negligent and unethical, but it is actively discriminatory. If you are currently immunocompromised and in need of a second COVID-19 booster, don't come here. Book at a provider that engages with compassionate care and will not lazily dismiss you without considering your qualifications for a vaccination.
-
May 2022 by Madeleine Gabriel Lemay
Great service!
-
April 2022 by Erin G.
No stars. Staff is ver lazy- on their phone acted put out to answer a question. I called before I came. Was told one thing on the phone and then when I got here told something completely different by the rude girl that I spoke to on phone. Couldn't be less helpful. Run- go to CVS. Walgreens Redondo- perhaps train the staff on customer service in photo department.
-
December 2021 by Craig Y.
Located off Pacific Coast Hwy in Redondo Beach. Small parking lot. Came here for my mom and my booster shot this was the only location I was able to get an appointment. The store is clean. The pharmacy area was clean and staff was excellent and helpful. We got there a little early and they took us cause it was not busy. Overall I would come back here if needed the pharmacy staff was efficient and it went well.
-
May 2021 by Bill L.
No Comet (dry household cleaner). Really? What's next: no aspirin. I'm done with all Walgreens. Businesses that ask me for charitable donations at check-out are dead to me: (a) We get lied to so much by big business, you'd be a fool to trust strangers to get your alleged donation to the alleged recipients. (b) If you want money to get into the hands of a charity, reach into your own corporate profits to make that happen. Asking customers to fund something that you, Walgreens, will get credit for is the mark of con men and grifters (and any customers who fall for that are suckers).
-
May 2021 by K S.
I went to this walgreens for a COVID shot. Maybe this is how covid shot is being administered (since there are so many per day) but after the shot, I didn't even get a bandaid. There was no 'care' in how the person was administering the shot.
