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August 2024 by Linda Leigh
I find employees helpful, friendly and ready to serve.
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June 2024 by A B
This seems to be the lowest-class UPS store ever. I don't know if there's some kind of program to hire the un-hirables here or not, but whatever is going on with hiring here is NOT working! All of the women working here clearly have no idea of professionalism or decor whatsoever. I felt like I was magically transported into a ghetto, having to hear crude rap music while employees talk about their personal lives and discuss should-be-private details, while no one is getting any work done. It's called work time vs personal time. Please teach your employees the difference and/or hire people with the slightest semblance of class!!!
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June 2024 by Charlotte Iten
This UPS location always processes my shipping needs (and Amazon returns) efficiently and are friendly.
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May 2024 by En Chemin
Very pleasant personnel, speedy, helpful service.
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May 2024 by KrayKray-4-Sunshine
Wow!!!+ I live this UPS location as you can get everything done in one stop. You should clone Amy but that's still illegal in the US. She has the best customer service. Lo e live this location....and UPS.
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May 2024 by James Wolf
It is a convenient location and they move people along quickly
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April 2024 by sydney wen
Very helpful and friendly staff. Was informative and provided international shipping advice that saved me a lot of money.
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January 2024 by Daniel C. Valot
This is one of the greatest locations I’ve been too, my office is actually pretty close to this locationAnd all of the people there are great, but Amy is absolutely fantastic, she has helped me with some problems. I have had sending things back to Amazon as I receive and ship packages 3 to 4 times a week there.I am extremely happy with that store, and especially AMY, and she always has a very outgoing personality, very knowledgeable of her job and quick to respond. She is amazing.
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December 2023 by A Z (A)
Great friendly service
I had to write this in response to several bad reviews that I read. I do not want to discount anybody else’s experience, but rather just put mine into the mix.
My parents got a box here after years of dealing with mishandled mail from the 90277 post office. Their mail has never been mishandled by this UPS store.
Then, with the advent of Amazon, it was even better because our packages are always safe, whereas the people in our gated complex are still getting theirs stolen after all these years.
So the functionality is great!
Now for the service: we have always been treated with respect by all employees who work here. They know us by name and face.
Even though my parents come to the store without me and Vice Versa, they know the whole family and will let me know if my parents picked up packages earlier that day.
The staff is always friendly and helpful. They have done things such as: let me use a little bit of tape instead of making me buy a whole roll, carried super heavy packages out to my car, allowed me to come get packages at basically 6:59 PM when by all rights, they could have told me they were closed, and waited past closing time for my man to arrive so he could take home a huge 75-pound package for me (Autonomous convertible desk).
They email my dad whenever packages are delivered, and since I don’t receive the emails, I can just call and they’ll tell me.
However, they’ve worked it out with my parents so that I am now receiving text alerts whenever we get packages, so that’s great!
I really do hate that a human doesn’t answer the phone at first. You have to listen to the whole menu if you forget which button to push for a human.
Now you know this isn’t a fake review since I put some criticisms in here, too.
My parents and I are pleased as punch with this store and we expect to be using their services for decades to come.
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December 2023 by Michelle
UPS Gardena and Old Navy both verified three times that my Christmas packages were delivered to this UPS Access Point. One item of 10 were given to me by this store, while many packages were visible on the shelf where that one item was found. The sales representatives, though nice, just looked online and said the packages had not arrived, after three attempts to retrieve my packages. None of the sales representatives bothered to physically look for the packages for me. After reading the reviews of this store and the fact that 9 items were lost here, I will never use this UPS access point again.
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December 2023 by Ms. Shobe
UPS Gardena and Old Navy both verified three times that my Christmas packages were delivered to this UPS Access Point. One item of 10 were given to me by this store, while many packages were visible on the shelf where that one item was found. The sales representatives, though nice, just looked online and said the packages had not arrived, after three attempts to retrieve my packages. None of the sales representatives bothered to physically look for the packages for me. After reading the reviews of this store and the fact that 9 items were lost here, I will never use this UPS access point again.
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December 2023 by Richelle Washington
What a fantastic experience. Amy went above and beyond to make my drop off and deliveries as easy as possible. And even when I was being a newb, she was so patient and helped me in the right direction.
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December 2023 by A Z (Albright)
Great friendly serviceI had to write this in response to several bad reviews that I read. I do not want to discount anybody else’s experience, but rather just put mine into the mix.My parents got a box here after years of dealing with mishandled mail from the 90277 post office. Their mail has never been mishandled by this UPS store.Then, with the advent of Amazon, it was even better because our packages are always safe, whereas the people in our gated complex are still getting theirs stolen after all these years.So the functionality is great!Now for the service: we have always been treated with respect by all employees who work here. They know us by name and face.Even though my parents come to the store without me and Vice Versa, they know the whole family and will let me know if my parents picked up packages earlier that day.The staff is always friendly and helpful. They have done things such as: let me use a little bit of tape instead of making me buy a whole roll, carried super heavy packages out to my car, allowed me to come get packages at basically 6:59 PM when by all rights, they could have told me they were closed, and waited past closing time for my man to arrive so he could take home a huge 75-pound package for me (Autonomous convertible desk).They email my dad whenever packages are delivered, and since I don’t receive the emails, I can just call and they’ll tell me.However, they’ve worked it out with my parents so that I am now receiving text alerts whenever we get packages, so that’s great!I really do hate that a human doesn’t answer the phone at first. You have to listen to the whole menu if you forget which button to push for a human.Now you know this isn’t a fake review since I put some criticisms in here, too.My parents and I are pleased as punch with this store and we expect to be using their services for decades to come.
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December 2023 by Rashad Johnson
Thank you so much to the staff you were all so courteous & professional. To the Notary Public Amy thank you so very much for your services.
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December 2023 by Paul simmon
Location on avenue I is not very caring I had two packages go missing and all they could say oh well call there # 800 and file a missing packages complaint and this packages have tracking numbers on them insured mail and paid priority delivery and I was e-mailed a confirmation number verifying my packages were delivered and I came down to pick them up and the girl and guy there said you're packages aren't here I have 3 verifications confirmation my packages would be there
