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June 2023 by Jas
I was not only disappointed but also had my finances messed up beyond repair. Isaac/Ike was very demeaning and not patient at all, would not listen to me just because I am a woman or maybe my race. Well he not only messed up my return so I got $163 instead of $1,000+And then they charged me extra just for asking questions about a prior years tax return. When I asked to show him the paperwork that proves my situation and he said "I have been here for 14 hours, don't want to stay any longer"Was told I would be given a call back, instead no call & they were closed/gone until next year. Worst experience of my life
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April 2023 by John Jones
Katie has and always will be my tax professional she's the best ?
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March 2023 by Kevin Kemper
Excellent service again, Katie is the best. She is very thorough, and very organized. Did my taxes and my Mother's also, will use again! Thanks!
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March 2023 by Ryan R
Doesn't allow form 8911 e-filing.
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March 2023 by Karen Y.
I needed a company to help file my small business taxes. I was assigned Grace Lozano as my tax consultant, which has been a horrible experience thus far to say the least. There has been a countless number of phone calls, emails, follow ups to no response. I've been in touch with her since January with no resolution to my taxes in the past 2 months. Would not recommend to anyone.
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February 2023 by Chris P.
New to the LA area from TX. I needed to find someone with knowledge of the laws in different states. Of course, I did my research and decided to give this location a chance. Parking at this location was ok but I was able to find a space in front of the building. When I arrived for my appointment the front desk receptionist was friendly. My wait was less than five minutes. After waiting I was greeted by the person who was doing my taxes Ike Karamehmwtoglu. He was amazing and funny. He was knowledgeable and detailed about everything and took his time. I was done within an hour. If you're looking for a good Tax Analyst please stop at the location to see Ike. He has excellent customer service.
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April 2022 by Kayla Knierim
I worked with Barnett in Redondo Beach and he was so kind, helpful and efficient in getting my taxes done. I was very impressed with his patience and the speediness in which he worked!
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April 2022 by Joel Hernandez
No receptionist. Must wait until someone is done with a client and then most do not know how to use the computer to schedule you an appointment. Took an hour to get any attention.
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March 2022 by Stefi Trotter
Excellent customer service and ease of use via the website
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March 2022 by Diane Diekman
Great Agent - Leann Gobeille, Redondo Beach, Ca office
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February 2022 by Juan Fernando Mora
Grace Lozano was 100% helpful, I had a lot of questions and things that I had no idea how worked because of my current situation. Now I know, I'm 100% coming back!
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February 2022 by Cali-O Walker
MS Grace Lozano does always good job !!!
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July 2021 by Anja Freeman
Made an apt. Showed up on time. Was told i would have to wait over 30 min. Reminded them i had an apt. Was given attitute and just staired at for a while. Finally he offered to look at my stuff and wanted to charge me an insaine amount much much higher then stated on the website and had been quoted to me from another location. Will never waste my time here again.
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June 2021 by Jessyca T.
Yes I been trying to contact everyone but I been ignored. 2 years a go I walked in Jennifer and Massako colect my 69,00 for create my itin number I took several weeks running around Los Angeles in lines in consulates.. I got everything they asking for, they made me filled up a lot of papers.. Well I been waiting for several months and I totally forgot about my itin number( NEVER CALLED ME BACK) I got married my husband put my name in his taxes I already have itin number well what's was supposed happen just sit and wait? I spoke about a emergency in this case they really ignoring me. I been trying to communicate from phone many times for phone. So I drove from Texas to there, yep I did. And a old guy don't want give my money back Bc I have to talk on the district manager, I been contact them and nothing. Well thank you H&B for ROBING my money in this pandemic on top of that 'try' to help me lololol That's how I feel pay for service and I dint get. I'm gonna talk with my lawyer about all that ASAP NOW NO BODY WANT GIVE NY MONEY BACK I HAVE RECEIPTS AND MY NAME IN THE SYSTEM. I DO NOT RECOMMEND NO ONE
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June 2021 by Marisa Pippin
The main reason that I will return is my tax professional, Katherine Mello. Her highly-reliable expertise and excellent service are the reason I return year after year. She has always made the filing process hassle-free for me, and I wouldn't think of getting my taxes done with anyone else!
