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March 2024 by Helen Lee
Everyone else was friendly and nice here. But one lady lied about not being able to print photos. It’s one thing if you don’t offer certain services, and another thing if you are lying just because you don’t want to do something.I had to go to another location and they were able to print my photos.STAY AWAY FROM THE TOXIC PERSON AT THIS LOCATION.
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October 2023 by Sally M
Ruben went totally above and beyond in his customer service assistance. He was incredibly kind, helpful, patient, and friendly as I had a very complicated shipping requirement. He made the process so easy and stress free. He is an absolute SUPER STAR! I could not have completed this task without him. 5 star customer service all the way!! Thank you, thank you, thank you, Ruben!! I appreciate your help so much!!
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August 2023 by Brian Hendricks
Always the friendliest staff and helpful.
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August 2023 by Gigi Fusco Meese
This is the best and friendliest FEDEX Office around. They are so helpful and you are always given a warm welcome. Five stars!!!!!
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July 2023 by kevyn huntsman
Reading these bad reviews makes sense. My fiancé came home crying because the manager named Sharnya was extremely rude to her when she was printing a table card for our wedding. So if you’re planning an event and need to print anything I recommend going somewhere else.
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June 2023 by Holly Huber
Had a good experience here, the staff was kind and helpful.
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May 2023 by H D.
This conveniently located FedEx office store has many services from Pack & ship, to printing, to renting a computer or using your own in their space. They have a spacious interior and are open on weekends. We were assisted by Érica, the assistant manager on a printing job. They offer same day printing but it is a hefty fee. They try to help you avoid it by steering you to the next day. If you can give them some lead time all the better. To start the process you can email your job to them and they print from there. They did the printing professionally and at the time promised.
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March 2023 by Tristan Seeney
Worst customer experience I've had in a long time. Just looking for a receipt for a return package that was sent with a package to a client. They could not provide a receipt at time of creating and said I had to wait until it was sent. Once sent they have no means of providing receipt. It's not online and office or customer service would not provide.Also this particular office was not open during its operating hours. Photo attached is time stamped at 9:06am on a Saturday and they are clearly closed. Had to come back and waste more time with still no solution.
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December 2022 by Bob S.
In the holiday season getting this Fast service, very professional and friendly staff is very nice.
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September 2022 by Sandy G.
Employee was rude. He didn't want to be bothered to put my paperwork into the express package to ship. I paid extra to have it delivered more quickly. It never arrived. In fact, I got A call that the package had been ripped open and most of the contents had been removed. I will never use this location again.
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September 2022 by I-Lin L.
Came here to return an online purchase from BuyBuy BABY. Unfortunately, my order came in two separate packages, and the return shipping label would only print one. I tried calling BuyBuy BABY customer service, but the wait time for a representative on the phone was 30 minutes, and the wait time for a representative via chat was over 2 hours. :(So I canceled my return and redid it as two separate returns, but when the FedEx employee scanned the QR codes, she said the same tracking number came up on both labels and she could only use one. I finally just told her to use the shipping label on the larger item (a baby crib mattress), and I took the smaller box home. Later when I finally got ahold of a BuyBuy BABY customer service rep, he said I could have used the same tracking number label for both packages. Oh well. But the FedEx employee wouldn't do that for me. :(
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August 2022 by Jessica Carson-Butler
Nice and helpful. Enough staff to help when needed
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May 2022 by Ana Vete
Thank you Aaron you're super helpful with my International shipping package.
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January 2022 by PC H.
I went to this store to return a router and set top box after canceling Internet and pay TV service. This is, objectively speaking, a simple transaction. But the woman helping me, I think her name was Tanya (black curly hair, short in stature) could use a lesson in customer service and inclusion. She asked me to read her the tiny numbers on the label, which, by the way, had a barcode on it. I am of a certain age and it's difficult to read small print. I told her this, and asked if she could just use the bar code. She made some excuse along the lines of it not always working, and insensitively asked me again to read her the numbers, as if I were staffing the register with her. I felt completely humiliated, and amazed that after explicitly telling her it was difficult for me to read fine print, she couldn't show empathy or common courtesy, let alone demonstrate any awareness that age is a protected category. I was offended by her ageist behavior and told her that she'd have to hold on while I searched for my reading glasses. Any reasonable person in my shoes would have been rightfully annoyed, and I was. However, I never once raised my voice or behaved rudely or aggressively. She then had the nerve to warn me not to be "difficult." Sorry Tonya, but I'm not on the FedEx payroll, and that means I don't have to do your job for you. Count your blessings that I decided not to file a formal complaint about your discriminatory behavior towards a customer. And I do hope you think twice about asking another customer to do your job for you. They may not be as tolerant as I. Good luck.
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December 2021 by Coco F.
Thanks to Roberto and the team at this location, my print job which had been unsuccessful at the Manhattan Beach store turned out great!!! Roberto took time to upload my documents and custom crop. This was not a large order - very small...but he came through like a printing pro with a smile and great service. I'll be back for sure!
