Citi

Most Recent Comments

• November 2023 by Charles Powell
  Wow! The Citi-bank team is awesome!! Not only did they honor the huge promotion they sent me to open a business account but the staff was unbelievably friendly, helpful and super professional. Joseph the manager, Karen the banker who helped me open an account and Farah who's helping me with Merchant services went above and beyond. What a great experience! I highly recommend them!
• November 2023 by Natasha Power
  Wonderful people!
• May 2023 by John L.
  I went to the Citibank branch to pay my Citibank American Airlines AAdvantage Executive Credit Card, which has a $450 annual fee, with cash that I had from selling a motorcycle. However, the staff was condescending and told me to focus on the beautiful day outside instead of not being able to perform a banking function at a bank. The same employee informed me that Citibank bank is not Citibank credit card, which I understand, but they are essentially one in reality, based on their logo and financial reports. I was informed that the only way to pay with cash was to use the ATM, but I didn't have a PIN number. I am unsure if I ever received a PIN number because I do not use cash advances, and obtaining a PIN number requires 7-10 days to receive by mail. It appears that I may not fully comprehend the banking industry's business model. It seems reasonable that paying a card with cash while physically present in a bank branch should be a basic function provided by the bank. Needless to say, I left with the $4,000 still in my pocket. On my way home, I stopped at a Chase bank branch to attempt a similar payment for my Chase Southwest Airlines Priority Credit Card, which has a $149 annual fee. I immediately conveyed my frustration from my Citibank experience to the employee, so she could understand why I might not be the most pleasant customer. She informed me that I could use the ATM and that my PIN for payment would be my zip code. Her instructions were correct, and I completed the transaction in just a few minutes. American Airlines should consider switching the bank their c
• March 2023 by Devon S
  Don't have an account with them but they were nice enough to still exchange some cash for qtrs and even stayed a little after closing to help me out, very helpful!
• May 2022 by Oscar M.
  Trash, will not give change to the general public. So much for convenience. Now I have to type filler to post a sort review. Lol
• December 2021 by Donna Evans
  Best branch service ever. I have been banking here ever since they opened, and they handle my business and personal accounts. They always go the extra step.
• November 2021 by K P.
  Short version: the manager, Brent, is incredibly rude and doesn't know company procedures/policy. I went in to make a payment two weeks ago with cash and no checking account. Usually it is a five minute transaction. The teller said she needed approval to take my cash payment and went to get her manager, Brent. He said that he was unable to take my cash payment without a checking account and that it was company policy as of a year ago. I explained that I had made a cash payment every month of the life of this loan which has been more than 3 years. As I explained that to Brent, he had a big grin plastered upon his face and was shaking his head, "No," as if he wasn't listening to a word I was saying and that I was completely wrong. I know everyone has come in contact with people like that who work in customer service and don't want to hear what the customer has to say. I asked if there was anyone else I could speak to and he said no. Very short answers. He was rude, condescending and completely humiliated me. I was mortified. It is unbelievable that this man is still employed, let alone a manager. Managers are supposed to lead their employees and provide great customer service. At least the teller did not follow in his footsteps. She was pleasant. I called another branch to speak to the manager to try to get Brent's manager's contact info. It is impossible to get to the Area Directors for this company. Surely there is someone in Citibank that values customer service and can retrain/coach this "manager." After this terrible experience I felt a little bit of relief when the other manager told me I was correct and Brent should have been able to make my cash payment. Hopefully he felt a shred of the humility he made me feel when another manager told him he was wrong. Do yourself a favor and avoid this branch at all costs. Or avoid altogether a bank that does not care about customer service. Managers can apparently treat people however they'd like, no matter how wrong they are and not be reprimanded. Citibank, please do something. By the look of the reviews below, I am not the only person who has complained about this manager.
• October 2021 by Nadya Wong
  I used Citibank in Russia and Germany before. Was pretty content with the services of this bank. I decided to open my US bank account here in Redondo beach. And it was the worst experience that I got - not only comparing with other Citibank branches but with any banks ever:1) it required them 3 hours to open a new account - I am not even exaggerating2) after me spending 3 hours in their office they misspelled my name on the card, I had to reissue it3) they said the check book is included - I have never received it4) the branch manager said that I would receive the X amount of money for opening a new account and then after I topped up my account, he said there was a mistake and I can't get this bonus.5) they didn't notify me on monthly fees correctlyAfter all that I decided that it is enough, and closed the account.6) To close the account they instructed me to withdraw the money and leave 1 dollar on the account, before the close it in the system. Sure enough, they charged me for not reaching the balance limit after I withdrew the money. I had to complain on hotline to get this money back.Summary : Absolutely not recommend this branch. I think it ruins the reputation of Citibank to have offices like this one. I would fire the branch manager and retrain the team.
• October 2021 by Ricardo Tanada
  I don't know why they have horrible reviews. This place is so ZEN and relax. I love going here every Friday to deposit my check & requesting for money orders. Thank you!
• September 2021 by Cesar Q.
  First time customer & first visit to the branch. Came in today to withdrawal, received a fraud alert, called to verify, validated after a series of security questions. Once I was good to go the manager interrupts the teller & I to tell me I can't withdrawal here today. Looked at me like some type of hoodlum or delinquent. Awkward & uncomfortable experience. Be better
• June 2021 by Maggie S.
  This is a review of yet another Citibank branch in the California South Bay area. I went there with full intent of opening a business account with an initial deposit over $10K. Prior to my appointment, I had a lengthy phone conversation with the branch manager Brent Araleta to discuss the details, so I felt confident with what to expect and brought the identfying information requested with me. However, allthough I was received warmly and respectfully, my experience with the new accounts consultant , Hani, was uncomfortable at best. He asked for additional documents, which fortunately, I had with me and willingly surrendered. I am a senior and have opened many accounts in my years with various other national banks, including Citibank. Further, I have held my business for over 30 years. Yet, I was not prepared for the interrogation from Hani about my business. Apparently prompted by a computer program, detailed questions such as my profit margin, number of employees, gross income, past history with other accounts and more was asked. I felt as if I was being interviewed for an investor relations partnering account. What added to my discomfort was the apparent monitoring behind the scenes of the "interview" by the manager Brent, who periodically, would appear unannounced from another location to reiterate Hani's questions and explanations, exclaiming several times over that this information was required and more to follow. When I objected to the monitoring and the interrogative style and nature of the information requested, Brent suggested I would be more comfortable at another bank. He was right. Read....Brent, apparently training Hani, perceived me as a potential transient, short-term account holder, (there is no requirement) and a business risk. During my time in this branch, I also noted the low level of activity and ambient noise there...I observed only 3 other customers during the hour spent there. The other reviews about Brent's demeanor and competence may interest you. Alternatively, many other promotions are offered by reputable national banks currently, so I went elsewhere. Recommend you do the same!
• November 2020 by Nadezhda Sviridova
  I used Citibank in Russia and Germany before. Was pretty content with the services of this bank. I decided to open my US bank account here in Redondo beach. And it was the worst experience that I got - not only comparing with other Citibank branches but with any banks ever:1) it required them 3 hours to open a new account - I am not even exaggerating2) after me spending 3 hours in their office they misspelled my name on the card, I had to reissue it3) they said the check book is included - I have never received it4) the branch manager said that I would receive the X amount of money for opening a new account and then after I topped up my account, he said there was a mistake and I can't get this bonus.5) they didn't notify me on monthly fees correctlyAfter all that I decided that it is enough, and closed the account.6) To close the account they instructed me to withdraw the money and leave 1 dollar on the account, before the close it in the system. Sure enough, they charged me for not reaching the balance limit after I withdrew the money. I had to complain on hotline to get this money back.Summary : Absolutely not recommend this branch. I think it ruins the reputation of Citibank to have offices like this one. I would fire the branch manager and retrain the team.
• November 2020 by Artie Wong
  This is the most unprofessional bank I have ever been to. The manager is careless and unprofessional. He will screw you over. Deposited $10K to open an account for a family member. Was promised $500 for opening a new account. We also added the family member to a joint account. The money never came. Went in to ask why, and he said it was because the joint account was opened first. Why didn't he open the individual account first then?! Then monthly service fees started showing up. Ridiculous. I was a Citibank customer for over 20 yrs. I have since closed my account and joined a credit union. No minimum and no greedy banks. I recommend everyone does the same.
• April 2020 by Terry Bixler
  Very helpful
• September 2019 by Michele Pickerell
  Do not use this bank!!!! Staff is useless. No manager in site to resolve your problems. Money was taken from my account supposedly at an ATM in a city which I have never been, or if passed by, it must have been years ago. I disputed and was not granted my money back. When I tried to remove my cash and close my account, I was told that I had to take money in a check with a hold in it on pay checks that have already been placed on hold to cash by Citibank before hitting my account. A week later when I go cash Citibank cash on my name, I was told that I had to re-deposit and wait again after another hold period. That would be a third hold period!!! In the hour that I spent waiting for the staff to tell me that, I observed two other clients complaining about the same problem with holding periods to get their money and no manager to talk to. Unsecured banking system and useless staff.