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July 2023 by Ericka Corona
IMPECCABLE CUSTOMER SERVICE, quick and easy to open accounts and get my deposits done. super helpful
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July 2023 by Jared Guerra
The Tellers at this location are amazing and kind
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July 2023 by EDD V
Great Bank,Great people, Great service.
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October 2022 by CONNIE HUANTE
Unfriendly staff and bank Closes whenever it pretty much feels like it. I was thinking of opening an account here because it's a convenient location near my home, but after accompanying a friend who banks here and seeing first hand their ad-hoc hours -- FORGET IT.
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September 2022 by Rogelio G.
How can a whole branch location be closed for lunch? This branch location does. Is bank of the west so cheap they can't have enough employees to stay open normal business hours ? If it wasn't for a credit card offer I wouldn't of dealt with bank of the west if I knew their bank is this bad. Customer service keeps sending me to a branch location since they're having trouble with my account and since location is the nearest I have to come here and find out they close from 1 to 2pm. Waste of time coming here again.
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July 2022 by Janet Puff
We love this branch and have been there for 15 years. The tellers always call us by name and are accommodating when we need additional assistance.
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July 2022 by C. M. Huante
This bank closes whenever it feels like it. Very unreliable.
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June 2022 by Mike C.
Worst customer service, takes forever for transfers, fee for every little thing, the automated phone hangs up on me over and over and this bank just sucks! I can't wait to close the account! Go with ally bank!
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June 2022 by Mary G.
The absolute worst bank in the history of banks. They have singlehandedly reduced my credit score by over 100 points and refuse to acknowledge or accept responsibility. I've been trying to obtain a debit card for almost a year now but they cannot provide me with one, nor can they provide me with online access because they had my name wrong on my prior account that I had with them for years (OVER 7 YEARS!!). From the tellers to the assistant manager, they cannot and will not assist with any issues involving their errors. I have emails to prove I had tried to make sure all was caught up with them, only to find out 6 months later that I have a late ding on my credit due to their error. To top it off, I recently cashed a check they sent me for $1.83, to which my bank just charged me $10 because Bank of the West said "refer to maker" on the check! $1.83 check! Now I am out $11.83 and Bank of the west cannot even tell me why they declined paying the &^!@%)*&^#*$&^)*^@$$^ check! My new bank (Farmers and Merchants bank) is the most incredible bank, and 1000% percent better than Bank of the West. BOW needs to take a lesson on how to treat their clients from Farmers and Merchant's. I highly recommend taking your money away from this poor quality bank with horrible customer service and put it with a bank who cares about its clients. That clearly is not Bank of the West.
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April 2022 by Jacqueline M.
Awful just awful. Nothing else to say. My mother banks here so I have to take care of things with her account. Otherwise I would never ever ever ever bank care. It's awful.
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April 2022 by oscar Garcia
I had terrible service miguel Gonzalez needs to take classes for customer service..
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January 2022 by Maile Tran
All Bank of the West are closed. All locations are temporary closed. When do you open? All locations do not mention when they will open again. BK soon,?...
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December 2021 by Ahmad Mansur
I had a terrible experience, mainly with Edwin Vanegas, who appeared like he did not want to help me open up a business account. His opening comments sought to discourage me from opening an account instead of inviting me too. I have never had an experience like this.
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November 2021 by Nick G.
Used Mengly for a mortgage loan and he was beyond amazing. Very responsive and extremely professional. Made a complicated deal run very smoothly. Highly recommend
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September 2021 by marlon smith
A very intelligent solution to the financial industry, (botw)Bank of the West, employees are brilliant and intelligent,....."A Great Branch in Redondo Beach"