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July 2022 by Janie P.
Came in to get some hot deli items on my lunch only to be ignored by three employees. Got impatient waiting for someone pretending to work and left. There's another grocery store right down the street.
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June 2022 by Karen K.
Vons, I've really tried to love you like I used to. I love your bakery, and for a time you were the only grocery store I knew of who consistently had canned artichoke bottoms, which I use often, especially for my famous artichoke dip (thank you N.B.). For several years pre-covid, every time I went to Vons, invariably there would be someone approaching me aggressively in the parking lot asking for money. I don't appreciate this, and I wrote a letter to you stating that I would not be shopping there for a while, until they got that issue under control. Happily it seems that has gotten better. But today when I went there to shop, they were so understaffed that I started bagging my own groceries when the bagger left to go to lunch just as the checker started processing my groceries. To her credit she seemed pleasant, and I asked her if they were short-staffed, and she said "yes, they've really cut down our hours". What's the deal? I will continue shopping at Stater Bros which is closer anyway, and they seem to have their act together more than you, Vons.
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January 2022 by Charlie C.
The selection of various products is good. The store is clean. BUT customer service is horrible! And don't be in a hurry to check out because each one of the 2 cashiers moved at the speed of a sloth!! Very unfortunate
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November 2021 by Joyce B.
The staff at store followed us all through the store. I guess we took to long shopping. But no one was watching the skinny white guy stuffing his pants like a Turkey he stole almost half of store. While they were sending staff to pretend their looking for something next time have the girl pick up an items to play it off. My shopping experience was horrible. I hope the white people continue to stealing from this store you deserve it. Stop judging and assuming all black people steal.
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August 2021 by Gina C.
I went to the butcher counter for some hamburger meat. The butcher (I believe goes name was Ralph) came over, and when I asked for hamburger meat, he told me it was prepackaged, in the refrigerated section, and I could just go there. I explained that I wanted the meat from the counter. He told me it was the same exact meat, and he just would not help me at all. I tried to explain, again, that I did not want prepackaged meat. He told me to have a good night, and drive safely. I know this sounds crazy. It truly is. I've never had a butcher refuse to pack meat. I have asked for meat before, and been told that if I want the prepackaged meat, it's cheaper. But that the choice was completely up to me. Today, the butcher was just rude and dismissive. He obviously did not want to have to do his job. I went to another grocery store, and the butcher had no issues with packing up hamburger meat for me. I will not be coming back here.
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August 2021 by 818Valley G.
First time making pit stop at this Vons on my way to Palm Springs from LA ... racists much?!! Cashiers was friendly to all white people except us . Starbucks cashier inside wasn't too friendly either and got our order wrong ! Don't stop here if you're on the browner side they don't like our kind here ! Lol
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June 2021 by Ben Archbold
Terrible customer service. Took me 7 minutes of walking around to get somebody to come to the desk. Finally got the attention of a lady who clearly didn't want to be there or want me bothering her. Hours not posted anywhere by the counter even though she said they were. I left promptly.
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June 2021 by Lelah V.
Very poor customer service and product knowledge. The supervisor Vivian and coworker Petra seemed to be in a bad mood, somewhat grouchy and curt. They were not able to resolve a matter regarding a gift card. Petra said she text the manager, and then showed me a text reply from the manager that simply said "No." Not sure what she text the manager to get that simple reply but she didn't show me her text to him/her. Very disappointed.
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May 2021 by M And J.
Vons failed again. I was supposed to be refunded everything I was charged because they never actually fulfilled my order for pick up. They only gave me a partial credit for providing NONE of my order. Just failure after failure. I can see why they were the last grocery store in California to provide pick up. I guess its just too difficult for them to get right. So now I sit on the phone again trying to get them to give me back ALL of my money. Very disappointed at the inability to follow the business model for grocery pick up. Especially when so many others are getting it right. All Vons had to do was what all the others are doing. The only good part of my interaction was the phone rep that helped at the 877 number (not the actual store) She was great. I hate to say it but Aldi's wins again.
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February 2021 by Tisha P.
Way more expensive than other grocery stores. Needs to be cleaner. Would not recommend.
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February 2021 by Jaspreet K.
Very poorly staffed staff rude. Tried picking up my cake I ordered from bakery the day before but person in bakery was at lunch and no one else could help me. They told me she was at lunch and didn't know when she would be back. I was told if I couldn't wait for my order to go somewhere else that they are worn out due to too much staff being out having Covid . So I had to go to Albertsons and buy a cake off the shelf. It worked out fine but still baffled as why I couldn't pick up my cake I ordered the day before. No apology just excuses. Will be reporting them to corporate! I'm glad I got some of the conversation on phone recording . Thinking of posting the recordings on social media.
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February 2021 by Juliet B.
I have been coming to this Vons for several years. Each visit, I find at least one expired food item. Today was no exception. They were selling frozen pizzas at a "clearance" price that were nearly a month past the expiration date! During some of my previous visits, I actually purchased baby food that was nearly a year past the sell by date. I did inform management of this before, and once again, today. He said that he would go and look, but selling expired food is nothing new to this Vons. They just continue to do it in hopes that people will not notice. This is evidenced by their continued failure to take expired food off the shelves for years. Thankfully, I won't be shopping here anymore, but always check the expiration dates on your food here. You shouldn't have to do this all the time, but this Vons cannot be trusted with this responsibility.
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January 2021 by Rodney C.
They don't take COVID seriously and it's not worth shopping there. Earlier today, there was a customer shopping in this store and not wearing any sort of face covering. My wife went to inform management about her, with the manager on duty (a young white male in late 30's/early 40's), and he informed us there was nothing he could do about it. Meanwhile, I'm staring at the sign at the front entrance saying masks are required. The manager on duty walks in the general direction of the woman, does not confront her about the mask, then turns around and opens another register. Thanks for ignoring my wife dude. The same manager is the one who rang my groceries up and when I asked him to talk to the woman, he gave me the same story and made a half-hearted attempt to ask the lady to put a damn mask on. Please keep in mind that as of today, the COVID infection rate is still in the worst category and he couldn't enforce the woman to put a mask on? No thanks, I'm not shopping here.
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November 2020 by Kelsey Y.
Love this place, great customer services and all the manager and employees are very kind and helpful from bakery, deli, produce , cashier and they offer to help carry out. Their cakes are good and also their deli are fresh. Always love their fruits, it's juicy and fresh
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November 2020 by Jan K.
I don't spend a lot of time here, in fact the only time I come here is when I go to Trader Joe's and I need something they don't carry. Store is dark and doesn't seem as clean as their sister store Albertsons..... The clerk was friendly, and check out was painless...Went in for manicotti shells but they didn't have any in ANY brands !! Weird !!! Albertsons shelf is empty of manicotti shells too .... seems real odd to me... clerk said they keep ordering but nothing comes from any of manufacturers ???? Oh well... Homemade Lasagna is good too.....