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March 2024 by Nicole Torres
Be carful they will tell you your bill will be one price then it will another price much more than what they promised you
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March 2024 by Ileana A.
Crystal was AMAZING! She took care of my son and I and stayed after hours to make sure we were set.
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February 2024 by J R.
Wish I could give I could give 0 Stars. I had to call corporate today because when I went to go get an upgrade last month the associate there whose name is also Joshua is a liar to do better sales wise. He is telling people that it is required to get the insurance for at least month when you get an upgrade. When I called because it showed up on my second bill ( He assured me that it wouldn't) they told me that it was not true what he said.. Seems by looking at all the other reviews this is a common problem. I'm sure Verizon will comment on this and do nothing about it. If you were a better salesmen Joshua you wouldn't have to trick people. He has to resort to doing the wrong thing to make any money. Can't convince enough people to buy 17 dollar insurance that he resorts to lying. Worst experience I have ever had at Verizon. Especially after being there 20 years.
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February 2024 by Nobody Jones
Easily the worst experience I've had dealing with a mobile service location. I had purchased a new phone and needed to transfer service to it and have my phone number changed. They refused to help me unless I closed my existing account with them and open a new one. Why tf would I need to open a new account when I already have an existing account that has history with the company? Doing that would have forfeited me my $15 loyalty credit, $5 paperless credit and thousands of minutes of rollover that I had built up on my current account (taking my monthly bill from $25 to $45 a month).Obviously this was unacceptable and absurd as I took it for the scam that it clearly was. They just want you to open a new account so you forgo any of your loyalty you've built up with them, forcing you to start from scratch and paying full price for something that you otherwise wouldn't have had to. The worst part is that I was able to solve the issue entirely myself by removing the SIM card from my old phone and putting it into my new phone. I was then able to change my phone number by opening the MyVerizon app and doing it through there.Apparently I was able to do all of this without it affecting my bill, loyalty credits or rollover minutes but the actual person who works for Verizon couldn't help me at all. How convenient for them. It's painfully obvious that they use these scummy tactics to nickel and dime their customers all the way to the bank. I imagine they trick a lot of older people who don't know any better with these underhanded methods.Also, their cases and accessories are extremely marked up and overpriced (upwards of $20 more expensive than their competitors) and they DO NOT price match. I would avoid this location at all costs. They only care about how much money they can extort out of you. BEWARE!!!
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February 2024 by River Dreamin
10 minutes in and out for a sim card issue. Thanks for the quick service.
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February 2024 by Jeramey Zamora
The dishonest worker cheated me out of a few hundred dollars towards a trade-in. The phone was in perfect condition, and she changed my credit $200 less than it was supposed to be. Be careful when you walk into this location. Oh, and her name is Chelsee Van Geem. Pathetic! Makes me want to go back to Tmobile. I honestly never had a problem with Tmobile.
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January 2024 by Diego Castillo
Great service.
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January 2024 by Cinabelle
This review is for CORPORATE VERIZON ONLY!! NOT for the Lugonia location!We have been Verizon customers for a very long time. We have always paid our bill on time. In April of 2023, we decided to upgrade 3 of our 4 lines. We were to send in our phones, and our account was to be credited $850 per line.I sent the phones in on April 8th, 2023, and they were received on April 13th, 2023.We still have not received our credit. Instead, we have been overcharged by more than $100 each month.I have called in to Verizon so many times to get this resolved. Each time I had talked with someone, they assured me that it would be fixed. However, it would take 2 billing cycles to show up. Every time, they said that the amount that was overcharged would be credited back to the account.After the 4th time of calling 611 from my phone, I went to the store to have Verizon call me. This is a 30 minute one way drive since I have to go to a corporate store to have them call me.As soon as I got connected with a representative, I asked for a manager. I am not able to speak with a manager until I explain everything to the representative. This happened EVERY TIME I called or had them call me. I didn't start asking for a manager until after the 3rd time of speaking to a representative.After explaining everything, they would look at all the notes in the account and then say that they will get the manager. The manager would say that they see the problem and that they are going to fix it. It's going to take 2 months to show on your bill, but you will get your credits! Then, I would be assured that I would receive a follow-up call within the next week. They would tell me not to call back since that would mess up what they did.Each time this happened, I would be on the phone with them for a minimum of an hour and a half. Sometimes, up to 2 hours!Each time, I hoped that I wouldn't have to deal with this situation anymore.The last time I spoke with someone, he didn't transfer me to a manager. He said that the phones that I sent in almost a year ago didn't qualify for the trade-in offer AND that we would NOT be getting the $850 that was promised per phone. After telling him that was NOT an option and I wanted to speak to a manager immediately, he said none were available. He did credit our account a little bit.Then, he promised to call back by the following week after speaking with a manager about it.No phone calls were ever received. I did receive boxes to return phones.I am hoping that Verizon will do as promised and fix my bill. I've been overpaying more than $100 every month since last year! They already have the 3 phones that I sent in.
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January 2024 by Helena Kroll
Brilliant ?
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January 2024 by Nicole F.
I don't usually ever write reviews, but I gotta see this is the worst experiences I've had. First off the guy I dealt with, I was much better off if he was just AI, cuz with every question I had he just made me go on the Verizon app and look for it myself. Like what's the point of having a store with employees if they want me to figure out the information myself. I could have struggled at home, but they just set up a store to struggle in. Basically they weren't any help. I'm hoping I'll have better help at a different location or Verizon isn't the network it used to be.
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December 2023 by Jesus C.
Customers beware: if you see an elderly woman with a scowl on her face, steer clear! Lois is rude and unhelpful. We came here to return something that we ordered online. Out of all the workers standing with nothing to do, we had the terrible misfortune of being chosen by a Lois Lysinger to be helped. She had the a horribly unpleasant attitude and proceeded to invalidate everything we said, even shaking her head and muttering under breath when we told her why we were deciding to rerun the item. It was almost comical how unpleasant of an individual she was. We asked her basic questions about the process and it felt as though she didn't want to answer the our questions; it literally felt like she didn't want to help and that we were in the wrong for showing up. It was to the point that, on the car ride home, we discussed how we felt unwelcome and like she didn't want to help, so we left with unanswered questions! It sucks that one terrible employee can ruin a place, but we will not return to this place unless it's our absolute last resort option.
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December 2023 by Drew Mabry
I've had to come here several times because customer support was unable to help me on the phone. Each time the wait wasn't too bad. All of the employees were super friendly. Tons of parking outside and a Starbucks next door if you need some caffeinated fortification. The store is super clean and large and they have a clear check-in policy. I was helped with a great attitude both times, I have to say Steven rocks, such a good dude, helped me solve my problem and even took the time to explain everything to me. I'll be headed back Friday for some more difficulties with the phone, not even angry about it cuz I know everyone's cool.
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December 2023 by Sarah M.
I don't understand , does Verizon not want business for customers anymore? My mother in law and I walked in and the store wasn't overly busy, I needed an upgrade for my phone and we were turned away because we didn't have an appointment. I kind of get it, but if there were available associates to help at the time we were there why couldn't they help us? Literally could not do anything, turning away long time customers!! My MIL called twice and was on the phone for an hour o after this store interaction with their customer service as well and still NO HELP, NO SOLUTIONS!! Do they not want to sell phones to their customers anymore?! This review in particular however is about this certain store. The associate by the name of Natalia was incredibly rude and condescending with my MIL and I the time we were there. Come on Verizon, do better!!!
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November 2023 by Gary W.
My wife and I went to the Redlands corporate store after our horrible experience at Verizon in yucaipa.We meet a associate named Angelina who treated us like family! She did for us all the things that the yucaipa store said was over or not available Including the phone that no one had, note yucaipa store is not a corporate store but Angelina had the phone!She explained everything to us and was honest and so helpful.She is an outstanding associate and does a Great job! Thank you so much
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November 2023 by Rob Nakpko
Abraham treated me well and was very professional the entire time from when I walked in stubborn to when I left satisfied. I would recommend this location based on the customer service. Seems like a lot has changed at big red.
