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June 2024 by Marina Yap
Brittany is the best. My upgrade was a breeze. This will be my Go To store going forward.
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May 2024 by Marilyn Sizemore
Josh did an amazing job getting me set up with a new phone, updated service, all the accessories that I would need to be successful. He was wonderful to work with, and very helpful. I would highly recommend This store to others! Thank you.
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March 2024 by Chris Lopez
Daniel V. Was the associate that helped me and I can’t thank him or show my appreciation enough for the service and patience he showed me. He was extremely helpful and knowledgeable and I wish there was a way to thank him for his service.
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February 2024 by Livia Moffa
Best experience all around. We've purchases phones from this store since we got our first phones. Brianna who helped us was not only professional, but thoroughly knowledgeable with the phones she worked with. Everything transferred over with no data or pictures being lost. It didn't take long either. Would highly recommend her/store. Also, in the past we've bought all our phones, chargers, phone covers etc at this place and everyone who worked there was really helpful and really knew their stuff. Great place, great employees!??
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February 2024 by Michael H.
Poor customer service from the woman working there. Representative stood in the back while doors were locked during business hours.
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December 2023 by Tennis
Worst customer service ever the lady wasn’t even bothered that I’m in the store while she was doing her whatever on the seat don’t go theirs
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December 2023 by Lisa B.
My phone lost my cellular data and I came to try and get it back. When I got in the store, there were two associates in the store. They were helping people and there was one other person waiting. The associates were done with the people they were helping after about 10 minutes but one of them started helping the person that was ahead of me with a long update. The other one disappeared in the back and never came out to help me. The other associate never bothered to see what I needed and after 45 minutes I left because I had to get back to work. Really bad customer service and no ability to help multiple customers... won't be back here.
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November 2023 by Mina Habib
Avoid it if you can. They overcharge you and charge for items without you knowing. I noticed it when it was too late, and I had to go back and ask them why I was charged for things I didn't purchase. I ended up buying a cover and screen that I didn't want to, but I had no other options. Make sure you see your invoice before signing it. They will ask you to sign on the screen but request to see it and review your charges. This review is long overdue, but watch out if you are in the market for a new phone. I remembered this place when I was looking up new phones ?I'm not going there again for a new phone
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November 2023 by Isabel Ponce
Carlos and Trent were extremely helpful and explained the processes we needed very thoroughly. They both have great customer service!
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November 2023 by Gary G.
Briana was awesome. Great customer service very knowledgeable about the Verizon product and all of the offers available to us. I highly recommend that store.
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November 2023 by Kimberly Nakama
Kind. Clean. Safe, well mannered, friendly, intelligent. Like family. Thank you for the patience too.
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October 2023 by Sylvia Caudill
Sales reps. were so helpful. Although it took awhile to complete the tasks I needed to do, they were friendly, helpful and compassionate during the entire transaction.
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October 2023 by Anne Marie Price
The Redlands (Orange Street) store is exceptional in service and I just have to say these people really deserve a raise..especially the young woman who helped me today and multi tasked several customers like a QUEEN. Give them anything they ask for..they earned it.
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September 2023 by tesha Loutzenhiser
Wonderful service, great deal. Process was easy and quick I will definitely be using this store in the future.
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July 2023 by Veronica B
Would give 0 stars. Rude and unhelpful. Upgraded 2 phones and added 1 new watch a few months ago. I was charged a fee for activation plus an additional setup fee for each device, but none of the 3 were setup by them and all of the boxes were ripped open to "activate" after I requested to activate them myself at home. I was told both fees were mandatory at all Verizon stores, even though I still completed set up at home. The boxes were put into a bag and I was handed the phones themselves so I didn't notice the mistake that was made. After getting home and setting up the phones, I made the realization that we were not given the phones I asked for (iphone 14 and iphone 14 pro max) they were instead older models. I took them back the next day asking for an exchange to get the phones we wanted, which with the promotions at the time would have been cheaper monthly than what I was given. Stephanie told me she didn't think I would want to do that because even though the phones would be cheaper, the monthly service would go up so I would end up paying the same price. WHY WOULDN'T I WANT BETTER PHONES AND A PLAN WITH MORE FEATURES IF IT IS THE SAME PRICE??? And why not at least make sure with me first? I ended up returning the phones but keeping the watch because I did not want to pay the $50 restock when I would be still be getting the same watch. I paid them hundreds for the phones I didn't ask for, I was only refunded about $67 the next day. Looking back on it, seems weird that I was not given any paperwork or shown anything to sign, it was all on her screen and probably not smart of me to just blindly agree and sign whatever she said I was signing, lesson learned. I was also told that receipts could not be printed, I would receive them via email. The email "receipt" for my purchase was an incomplete order confirmation, like a form not filled out all the way, nothing with the totals paid. I received a receipt only for the returns. I ended up going to the Verizon Company store on Lugonia Ave and was provided with 2 iPhone 14 pro max phones, no erroneous charges of activation or setup, and I was free to take the phones home myself and transfer theata from my old devices. Avoid Victra Verizon and go directly through Verizon, they have better customer service, better deals, more accurate quotes, and no mandatory charges for services you don't want.
