-
January 2024 by Nicole F.
I don't usually ever write reviews, but I gotta see this is the worst experiences I've had. First off the guy I dealt with, I was much better off if he was just AI, cuz with every question I had he just made me go on the Verizon app and look for it myself. Like what's the point of having a store with employees if they want me to figure out the information myself. I could have struggled at home, but they just set up a store to struggle in. Basically they weren't any help. I'm hoping I'll have better help at a different location or Verizon isn't the network it used to be.
-
December 2023 by Jesus C.
Customers beware: if you see an elderly woman with a scowl on her face, steer clear! Lois is rude and unhelpful. We came here to return something that we ordered online. Out of all the workers standing with nothing to do, we had the terrible misfortune of being chosen by a Lois Lysinger to be helped. She had the a horribly unpleasant attitude and proceeded to invalidate everything we said, even shaking her head and muttering under breath when we told her why we were deciding to rerun the item. It was almost comical how unpleasant of an individual she was. We asked her basic questions about the process and it felt as though she didn't want to answer the our questions; it literally felt like she didn't want to help and that we were in the wrong for showing up. It was to the point that, on the car ride home, we discussed how we felt unwelcome and like she didn't want to help, so we left with unanswered questions! It sucks that one terrible employee can ruin a place, but we will not return to this place unless it's our absolute last resort option.
-
December 2023 by Sarah M.
I don't understand , does Verizon not want business for customers anymore? My mother in law and I walked in and the store wasn't overly busy, I needed an upgrade for my phone and we were turned away because we didn't have an appointment. I kind of get it, but if there were available associates to help at the time we were there why couldn't they help us? Literally could not do anything, turning away long time customers!! My MIL called twice and was on the phone for an hour o after this store interaction with their customer service as well and still NO HELP, NO SOLUTIONS!! Do they not want to sell phones to their customers anymore?! This review in particular however is about this certain store. The associate by the name of Natalia was incredibly rude and condescending with my MIL and I the time we were there. Come on Verizon, do better!!!
-
November 2023 by Gary W.
My wife and I went to the Redlands corporate store after our horrible experience at Verizon in yucaipa.We meet a associate named Angelina who treated us like family! She did for us all the things that the yucaipa store said was over or not available Including the phone that no one had, note yucaipa store is not a corporate store but Angelina had the phone!She explained everything to us and was honest and so helpful.She is an outstanding associate and does a Great job! Thank you so much
-
November 2023 by Rob N.
I had a great experience with Abraham. its a sales floor, but i got treated like a guest and left happy taking advantage of a promotion they were having. Very professional.
-
September 2023 by Jacqueline Martus
Terrible service. I asked for a charger, he got it and came back and then I thought maybe I'll get a new phone so I was asking questions and he told me, "you said you wanted a charger and I got it, I don't have time for questions I've got other things to do". I was in shock! Needless to say I left and didn't even buy the charger and I'll be filing a complaint with corporate in New York. His name was Mark. BTW he also lied and said he was the mgr he is NOT the Mgr. ... terrible.
-
August 2023 by David H.
I had to wait outside in 90° heat at Verizon for about 50 min. There were no signs stating what time they opened. They had a QR code that said 10 am, Yelp states 10 am, and their online page displays 10 am. When I arrived at 10:15, there was a line. When I entered the store, I asked to speak to a manager. Gerry came over and stated he was the manager. I asked why his signs said they open at 10 am, but they didn't open until 11 am. He said it was a corporate issue and said there was nothing he could do. So I said how about posting a sign stating our online times are incorrect and that we don't open until 11 am--or having an employee come out and let everyone know what's going on? He then said, "you for your feedback," and turned around to leave. I then asked him for phone numbers to corporate and his regional manager info. He only gave me an 800-922-0204 number and continued to say thank you for your feedback in a condescending way. No one should unknowingly have to wait outside in 90 degree weather. The young man helping me with my original issue was friendly and respectful. I called customer service at *611. The representative I spoke to was helpful and tried to get me the regional manager for the store. She said he was out until Tuesday. She stated she emailed him and would also call me back personally if he had not called me back by Tuesday. I will update once I get more informationPs, what's the point of paying higher fees at Verizon if you won't get excellent customer service? Also, since 2019 what happened to employees taking responsibility for the issue and resolving them? This new employee mentality of it's not my problem or my job, so I don't have to do it is tiring.
-
August 2023 by Trevor L.
Gerry the store manager is by far the worst manger I have ever meet there store says they open at 10 that was not the case no one came out and said anything just let us all wait I will never go back
-
July 2023 by John Q.
Went In for an upgrade and instead of an upgrade the dishonest rep opened up a new line for me because his commission would be bigger. He also lied about the device protection plan he enrolled me in . Beware of their unethical scams. The reps name is Abraham, he will lie straight to your face for his benefit beware of this rep. The manager tried to make the fix the situation but still to their benefit so I canceled the whole order. This is the way Verizon treats a 10 plus year customer. I will never go back to that location.
-
July 2023 by Julia H.
I visited the store in Redlands CA June 16 because my iPhone 11 Pro was not working. The representative I talked to Sean said I was eligible for the promotion for an iPhone 14 if I got a new number. So he gave me the iPhone 14 and my iPhone 11 to see if I could recover the photos and I came back July 6 to Give my iPhone 11 because it was not at all recoverable. The staff said the promotion was not valid on my account because it would cost more and would charge me the full cost of the iPhone 14 . This is dishonest business
-
June 2023 by Liv V.
Laura the store manager may be as terrible as the sales associate. Sales associate walked away in the middle of me trying to explain why I was frustrated that every time I come in they offer contradicting information from the phone. As I explained it to Laura, she continued cutting me off and was sarcastic and rude. I have never experienced such horrible customer service from a manager and sales associate. I asked her for the number to call and she said "well you already know it". Take your business to other Verizon stores.
-
June 2023 by Matthew M.
The manager, Laura, was extremely helpful! I actually came a few days before and one of the younger male associates dismissed my concerns and just told me to contact customer service. I was very disappointed especially after customer service told me they could handle my issue in store. However when I came back and talked to Laura, I was helped immediately and she was very caring and went out of her way to ensure I got what I needed! I hope all the best in her career and that her colleagues would emulate her commitment to excellence!
-
May 2023 by Kelly C.
DO NOT visit this store. They cannot be trusted. They lie to upsell you when you already have a promo on your phone line. They gloss over important information just to finish up and get to the next customer. When you inform upper management, they just support their sales reps and do nothing to help you. Go to a different Verizon store.
-
March 2023 by James M.
Worked with a specialist named December, she was great. From the start was very professional and was fast with getting me transferred from my old carrier. She made sure my phone was connected and correctly working, will definitely recommend this store due to December !! Great work
-
February 2023 by Jennifer P.
If I could give zero starts to this place I would. I just left this store, the Verizon associate who "assisted" us was the worst. We came in to upgrade three phones! To start with he didn't even walk us through prices or the process, I had to ask him, for which he appeared to be super annoyed to explain. We also had an issue with one of the phones due to a prior train-in. When prompted to this issue the associate told us we had to call and figure it out on our own. When calling costumer service to solve the issue they were surprised we were the ones calling and not the Verizon employee since they have a special number they can call in for support. When he realized he could only process two phone and he had to restart the order he walked away super upset. It's like we were asking him to do us a favor. I understand costumer services jobs are difficult and you often you have to deal with difficult people but we were being super nice and patient about and it still seemed like he would rather we had not come in at all and do the whole process online where he would have to had to deal with it at all.
