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November 2023 by Isaiah J.
My girlfriend and I went into the store today and experienced horrible customer service. Right when we walked in, all four of the workers were huddled talking by the counter and did not greet us. When we were looking at shoes none of the four workers in the store offered to help us. Once we got up and getting ready to leave, finally one of the workers came up to us and asked if we needed a shoe size, which we declined after not getting acknowledged. I work in customer service/ retail myself and this is the worst I have seen. These employees need to be talked to and have better people skills. Please do better for your customers.
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September 2023 by Elias Baca
The have good shoes and great backpacks there
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August 2023 by Jasmine Diaz
Emma the cashier is awesome! 8/26/2023.
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August 2023 by Boredom NeverOver
Love Vans shoes and apparel, I always have. The staff here were always helpful and attentive, but their inventory was a bit lacking.
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August 2023 by Jt Cha
Great experience. People were helpful and patient.
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July 2023 by Hareem M.
terrible environment. the staff seem stressed and uptight. they try too hard to get you to buy their products.
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June 2023 by Jenteal S.
My brother and i came in and we were greeted when we came in. We were helped by a very friendly, approachable, and knowledgeable Jake. He is very kind and very helpful and we appreciated his patience with our many questions and his willingness to help us find a Father's Day shoe for our dad. Thank you, Jake!I also want to edit and say thank you to Jeremy. He is very friendly and kind as well. Thank you so much for the amazing customer service!
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April 2023 by Evan Bravo
Customer service was too customer based… didn’t enjoy. I was scared.. ?If I could I’d leave 0 stars.. kept trying to sell me shoes
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January 2023 by Cynthia4given
Been here twice. My husband and I usually buy our Van's products online buy have had to return 2 pair os shoes here. The first visit was very uncomfortable for me because there were 2 females that kept flirting with my husband knowing he's married, "HORIBLE AND NO RESPECT"! And they're very rude to me. I still kept it classy.The second time we went, one of the guys hepled my husband. He was very busy but still multitasking and redeemed our points and gave us a black coffee mug some stickers and he was very professional. I would have gave them 5 stars if the females were disrespectful. Grow up ladies.
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January 2023 by Darlene Rodriguez
Nice clean store, good inventory, and great customer service.
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December 2022 by Devin Williams
Went to this store as it is my go to van store however that won’t be the case anymore they always have great styles and quantity of sizes however upon going yesterday especially Emma Aubrey and chance were more focused on gossiping then helping customers me and my friend made two separate purchases and each time was a failure to provide service upon standing for several several minutes without being helped just standing while every employee just walks by “acting as if there doing something” I honestly would’ve left after the service if it wasn’t for a Christmas present gift once to the register Emma ask who helped me as her and chance giggle throughout entire transactions with customers I told her no one helped as I could’ve gotten the shoes faster myself lots of staff but nobody moving efficiently or wanting to help customers as it’s not a big store at all…… so as I told Emma no one helped me and basically have to force someone to go do there job her and chance become very sarcastic mimicking what the customers says laughing and giggling to one another and when asked who helped and I explained her and chance laughed some more and said hmm who should we pick Emma says ME …. I stated definitely wasn’t you “Emma” but this was just a small examples of how terrible the service was from getting your shoes to. Checking out you can see some kinda click going on and quite frankly I won’t be taking my money there no longer lots of other shoe companies to support who take more time to train there employees to care and be quality people ❤️ Columbia is one of myFavorite clothing store that has great quality staff I would recommend management corporate to do a retraining at this store as it is much needed for these young adults future success
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December 2022 by Beatriz Rabelo
Lynn was very helpful she helped me right away very happy customer great customer service !!
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November 2022 by Ethan G.
Everytime I come into this store or even just call in , the staff is always so rude or full of attitude . I've worked at vans in the past so I know how uptight they are with customer service but this store just can't grasp that for some reason , has to be management issue
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October 2022 by Montserrat Gomez
I was there today around 11:30a . I asked for a specific model and they said they didn’t have it. I wanted to try something else and i just stood there with my daughter. The guys were busy helping another family. Every time I wanted to ask him for a size he would go to the back to bring more shoes. We just walk out of the store after standing there to be help . I been there many times before at busier times and never been just left standing without been ask if we been help. I will try a different store for now on.
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September 2022 by Sharon Ballardo
Awesome staff and very well stocked. I will return to Vans.