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June 2024 by Patricia Kiner
My service attendant, Volisco, was excellent! he's always going up and beyond his duties! ??
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June 2024 by Pete Weimer
Good and courteous service, factory minor service with oil change. Fuel induction service and wiper blades replaced-
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June 2024 by Cindi Dye
Needed to check our truck service message and they were very friendly.
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May 2024 by Steven Cade
Good inventory but every sales person stood in the shade of showroom and ignored the customers.
If they can't help me, they don't want or deserve my business.
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April 2024 by Auburney Moody
I had brought my car in 3 times to fix the clicking sound in the door, I used to love toyotas but now I hate them more than anything I have never hated a company so much. This is the worst company every created and they do not care for any of their customers, how many more times must I bring my car in 4, 5 times!? I hate that this company doesn't even care enough to fix a car the right way even the one they made if you want a car that doesn't give you any problems your better off with buying a Honda but don't buy a toyota and don't bring it here to be fixed I promise you it will never get fixed and you will always leave with a car that got barley looked at and full of disappointment. Worst car company ever.
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March 2024 by R H
Went in for an oil change and alignment. No complaints, car came out perfect. Customer service was great. They communicate about other issues but aren't pushy. I'd definitely take my car for future services here. Bonus...they have coffee ☕
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February 2024 by Christina Vaughan
Redlands Toyota service dept. Is great! The wait time is fair, plenty of places to sit and wait, snacks, coffee available. When service is complete staff comes out to waiting room and finds you. Nice touch.
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January 2024 by Michelle Astley
Great service
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January 2024 by Emily A.
This was by far the absolute best customer service I have ever received and never thought it would be a car dealership. I was late(20 minutes) to an appointment to maintenance my car and immediately was greeted and let know that it was okay that they weren't too busy and they could still maintenance it for me. Long story short, Tanner (Assistant Service Manager) went above and beyond to make sure I was able to get my car in time to head to my next appointment. Made my day 100%
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January 2024 by Steven Maxfield
Only place I go, love them. They are friend and quick.
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December 2023 by Carlos Zapata
it was good service and actually didn't take long as I was expecting
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December 2023 by Carlos R.
Great customer service from Danny I'n the service department always looking for recalls and updates on my tacoma and my tundras I know my trucks always get serviced the right way
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December 2023 by Seth Mukweyi
It's quite easy to write a positive review in the face of good "news" but I had two visits with the first one not so "good". However, the perceived negativity had nothing to do with the service/personnel at Redlands Toyota. Actually, I received exceptional service despite the epic failures of Toyota certified warranty. On my next visit, my car was not only superbly serviced but also washed and vacuumed! I have been to multiple dealerships, they tried but not as much as here. I understand it took a team effort to accomplish this, but I have to credit service manager Tanner for being an exemplary gentleman keen on making sure customers are content.
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December 2023 by Carla Rodriguez
They have friendly customer service but weren't able to help fix my brake problem
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December 2023 by Daniel Han
Absolute nightmare. When I got there for a walk-in service, the people didn’t even greet me and had me wait for at least 20 minutes before someone came and helped me. I got helped by Alex Ruiz who was a very nice gentleman and explained everything to me and gave me a great customer service till that point. Then when the service was done they called me and informed me that the car was ready for pickup. I had already scheduled an after hour pickup and that I would be coming later to pickup my car. Then I asked about the wash that they usually give after the service and they said that they didn’t do it but they could, so they did. After the car wash I get a phone call saying that there is a nail in my tires saying that it was leaking air. Funny thing is that when I brought my car in, there wasn’t anything of sort and my car panel didn’t inform me of a tire leakage. I have had a nail in my tire before and I know it tells me that the tire pressure is off on my panel. Then Alex tells me that it is $25 to fix it as if it was already there before I came in, which wasn’t. I was very upset and disappointed at the time since I knew that it wasn’t my mistake at all and it may very likely been their mistake while managing the vehicle in the shop. It’s funny how they didn’t notice that during the tire rotation but they did in the car wash. Then I tell him that I’ll take care of that nail myself and he says that he talked to the manager and he said that they’d do it for me for free which I thought they should since it’s probably their fault to begin with. When I arrive to pickup my car, they didn’t know it was scheduled for after hour pickup and so they kept running around to find my keys, and then after 10 minutes, someone finally finds it and brings me my car. Upon entering my car, I notice:#1: the wash is a poorly done job#2: they went through my stuff in the glove box since I had mask bags in there and when I was in my car somehow they just appeared in my back seat, meaning that someone probably was going through my belongings looking for something valuable.#3: my tire pressure is all over the place. I had 1 tire that had more pressure than all othersOverall a horrible experience and a very unprofessional crew. Extremely disappointed on how I was treated, and how everything ended up unfolding. I’d recommend taking your Toyota anywhere else for a service but this location. They need some serious training in their crew on how to treat customers and make sure their satisfaction comes first. In addition to hiring some honest workers who won’t go through your stuff. If management is seeing this review, please do something about it, because you guys are gonna lose business and credibility by not taking action at all.
