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February 2024 by charles tromblee
My wife just had a major back operation, and was released from the hospital with a need for a porta potty and walker. We made two separate visits to Sun Medical Supplies and purchased a $90 potty and $147 walker with tax. We also obtained a doctor 'referral' for a porta potty and a walker. Then at home I was ready to file a claim for insurance coverage. I found out from medicare that i as an ordinary citizen cannot file a medicare insurance claim, and that it has to come from either the hospital or a medicare licensed supplier. Why wasn't I told this by Sun? So I called Sun and told them that I needed to have them send in my claim. I was told that Medicare does not cover porta potties. So then I tried to get them to handle only the walker. Then I found out that the walker I purchased is not on their vendor's list of items which have a medical code for insurance coverage although usually the cheaper walkers (which is what I purchased) ARE covered. But for some reason, I was sold a walker made in China by Rollator and it does not have this code. Sun had ample opportunity to inform me at the time of purchase about the medicare non-insurance coverage of (some of) their items. Plus, they seem to only want to push their items out the door and let the customer go away and then get screwed by the lack of insurance on their items. So I am out about $240 dollars completely with no chance of even partial medical insurance coverage. Very unprofessional. Why didn't their sales person know about this and show me a walker that would have been covered by Medicare? Schlock outfit--check other options before buying there.
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October 2023 by David Z.
Good and patient customer service. I would recommend this business. They are also conveniently located.
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June 2023 by Priscilla Parker
Received a box that was accordion look like an elephant sat on it after it had been opened and resealed call to try to resolve the issue got blown off put on hold just for the insurance department to not be working today when I called back and asked to speak to a manager. There is no manager there today not back till Monday they say next to call my insurance company.
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June 2023 by Debbie DeRoma
First time I received a lifting handle for getting out of the bath, it had no hardware. Second I was supposed to have received a psoriatic upper back brace. Instead I received a lower lumbar brace. Of which I already have. I was also suppose to recei
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May 2023 by Cm K
Absolutely horrible customer service on the phone. Was hung up on once when I gave incorrect insurance info, called back with correct info, same female was rude and hung up on me again. People come to you in need and don’t need to be treated that way and cowardly hung up on with no accountability.
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May 2023 by Phil P.
Purchase compression socks for 65+ dollars. I wore them 5 times and one sock started to fail at the toe. I went to the store and asked to exchange for another, they refused! All sales final! What the f**k? That is just bad business. Who is going to pay 70.00 for socks that only last 5 days!? DO NOT SHOP AT THIS STORE! BUYER BEWARE!! To the business manager that replied, your employee did not look at the socks or inspect my toes to see there are no jagged toes, all smooth skin. Further, I contacted the manufacturer and they warranty their product but you have to send it in to be determined if they will replace. You are flat out refusing to honor the manufacturer warranty and denying the consumer any ability to utilize the warranty. I hope you and/or your family get ripped off like you are ripping off people so you can see how it feels.
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May 2023 by Phil A
Terrible Customer Service!\nPurchase compression socks for 65+ dollars. I wore them 5 times and one sock started to fail at the toe. I went to the store and asked to exchange for another, they refused! All sales final! What the ****? That is just bad business. Who is going to pay 70.00 for socks that only last 5 days!? DO NOT SHOP AT THIS STORE! BUYER BEWARE!!
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May 2023 by Julie K.
They are having less and less smaller items that we need to shop for and are going in to the larger items. I can't find what I need here anymore unfortunately because before they were my main DME company.
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April 2023 by Briredrose
We had just the most marvelous experience here. We came into the store for a few things to help my grandmother get around, in her daily life.We had little to no clue what to expect or what would be helpful for her, my grandmother needs. However the lovely Jenny helped us with great suggestions and thoughtful insight.Jenny is a blessing, her customers service was excellent.
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March 2023 by Deanna Hendrickson
The manager from another location was covering this store and was so incredibly helpful when I came in to purchase and install a seatbelt on my daughter's wheelchair. Absolutely outstanding customer service!!!!!
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February 2023 by Kate
I’ll be having a knee replacement and Carlos brought out my walker. What a happy, nice guy! Knowledgeable and efficient! He’s a keeper Sun Medical! He’s a man that loves his job and does it well!
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February 2023 by Arnell
Great company, extremely competitive pricing, but the customer service is by far what keeps me coming back. You can not go wrong with Sun Medical Supplies.
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February 2023 by Roxxdafoxx Honey'Badger
I hate to be the one to complain I like to leave good reviews the way this company treated me is terrible I let the first time fly u gave them a pass when they gave me a million defective catheters days charged my mrdical insurance this time around I was given the runaround since November it's now February about to be March almost they gave me the run-around I spoke with them last week I was told that my medical supplies would be here and then out-of-the-blue they told me though they're not going to give anyone any medical supplies anymore they're no longer selling them only hospital beds so forget about the wounds that I've incurred while I've been waiting for months for my medical supplies which I would not have gotten if they would have did whatvthey claimed theybwere gonna do these companies do what they feel like and leave people hanging I would not go with them I would definitely find another vendor
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January 2023 by Candice T
My insurance paid for a wheel chair to be delivered pre holidays. My medical group called me to ask if the wheel chair had been delivered. It has not and I have appointments which I will need it for. They gave this supply stores number to call. I had a simple question to ask about my wheel chair. Charmaine was so rude. I said “hello who am I speaking with” she could not just answer that before we began. Still waiting on wheel chair. Still immobile. So rude, no communication skills, would not recommend. Had Charmaine not been so rude this review would not be here. I will likely call my insurance about this experience as well so that way another medical supply can be used in the future. I have used others who were faster with out the attitude. Everyone has a right to know who they are speaking with in terms of their health care. Unprofessional and embarrassing of the company to be so rude especially considering their clientele is also disabled.
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January 2023 by Nicole L.
Grandma needed walking cane. Very helpful and considerate business. Excellent customer service
