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November 2024 by Towana Cox
If you come to this location ask for Leena and if she is available I promise you will not be disappointed with her service. She was extremely patient with me as I switched from an android phone to an iPhone and if you know YOU KNOW lol. All the staff are as great but I have to honestly say LEENA WAS THE GREATEST!!!
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October 2024 by LVee x
We feel we're bothering the young Spectrum associate who helps us when we ask questions. It feels like once we purchase from Spectrum we're left to figure things out ourselves. It's a young persons world
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October 2024 by emily
Super helpful people here! Thanks Ladies.
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September 2024 by Sam Williams
After many years with ATT, my wife and
I went to the Redlands, CA store to change our internet and mobile service to Spectrum. We also purchased new phones. The entire process took over 1 1/2 hours. All of the employees that we dealt with had an "I really don't care" attitude. We are senior citizens and I admit that our technical knowledge is sometimes lacking. Every technical question that we asked was met with somewhat abrupt answers, and a "You should already know that" attitude. A few short weeks later, we decided to purchase smart watches. We were met with the same attitude and lack of helpfulness. Does Spectrum understand that customers are the reason that they stay in business. Spectrum seriously needs to train and require that their employees make customers feel welcome. "A serious attitude adjustment is in order"!!!
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August 2024 by T-shed Edm
Just left today after purchasing new iPhone 15. The guy couldn’t be bothered to help. Took my card and said changing info to new phone was self explanatory. It isn’t. I Miss Yucaipa spectrum store! Smart and helpful staff! We may leave spectrum.
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August 2024 by Dan Gregorio
There internet service went up over $50 in a three month period. They did not provide anything new. Seniors are on a fixed budget. Wife dropped them and got another provider for half the cost. And being locked in for a fixed price got two years, Good bye to spectrum more people should drop their service. Do not use this internet provider.
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August 2024 by RFG Sales
I have a complaint on the training of store employees or may I say lack of training. Danielle of Redlands was smug arrogant and condescending. She should not be working customer service.
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August 2024 by Adrian Rivero
I was pretty happy with the service I was provided
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August 2024 by Joseph Salas
Leena can solve all your issues (with your phone) and more.....problem solved in less than five minutes.
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June 2024 by Randy Morton
Service was a bit slow. Unless you don't see the little sign to self check in you will never be called. The employees saw me standing there and didn't tell me to check I'm. A customer told me.
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June 2024 by Matthew Gross
Extremely fast and friendly!!
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May 2024 by Alex Young
Terrible internet service quality. If you work from home, look elsewhere.
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April 2024 by Donald Manchip
I just left cell service with Verizon after many years and am happily now using Spectrum. With the help of Danielle, I switched 2 phones to unlimited plans with Spectrum. The cost saving from Verizon's inflated price structure was significant! Also, I initially tried to get a better deal from Verizon, and they were not helpful and had nothing to offer to keep my continued business.Danielle was able to get the phones unlocked and transferred to Spectrum quickly and efficiently in just a few minutes! Also, I asked if she could check my Spectrum Internet/cable account for any way that I could save a little on monthly expenses, and she found a way to save $24 more every month for me! Thank you, Danielle, for your friendly, professional, and efficient assistance today!
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April 2024 by S Stearns
No help. No customer service
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February 2024 by Cecilia Lomeli
Akeem was awesome and helped me for my first time and was polite he made me feel like if I didn’t know anything I can go talk to him for help
