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March 2024 by Nasser Salomon
I had a windshield chip and took it in for repair at Safelite on the same day and in the process, the glass cracked further but they replaced the entire windshield. My insurance covers both and I didn’t have to pay for anything out of pocket.They were quick to schedule me the next day and they took care of the replacement as scheduled. I appreciated their communication along each way of the process.
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March 2024 by Terry Bilbey
I got a quote for a windshield for $966.40 and I got it replaced for $240 this is nothing but gouging the customers not good.
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March 2024 by Donald McNeil
Went to safelite in December to replace a cracked windshield. When I got the car back it had just started raining in LA. So my car was outside of the garage overnight. When I got in it the next morning there was water in my car. So the first thing I did was take it to the carwash to confirm the leak. I did that twice. So once the l was confirmed I set a appointment with safelite to repair the leak. They didn't repair it. After three additional visits and three months later..I was convinced that safelite of redlands ca was not or incapable of fixing the leaks that were not present prior to them working on it. Took the car to the manufacturer (Chevrolet) had the manufacturer break it down and their assessment was that whoever removed the glass and out it back failed in their installation. The Appliques were installed incorrectly. I finally got it back with no leaks at all.The part that troubles me is that Safelite tried to insinuate that my car was leaking prior to bringing it to them. That was insulting. So not only did they do a poor job of installing they tried to cover it up by saying that the leak was the customers fault. That I'm my opinion is bad business. And in case some of you are wondering...the insurance company handling the claim would NOT have paid for the manufacturer to fix the leaks if safelite was not liable. Safelite had to be liable for the insurance to cover. End of story.So my suggestion is that if you have to get a window replaced and you have a high end vehicle...do NOT take it to Safelite in redlands on Nevada st.
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March 2024 by William Whitaker
Unfortunately alot of the complaints are valid. I wish that it wasn't. They have to meet a quota and that's how the shop is rated as well as the technicians. They have an awesome group of techs but they are forced to perform by numbers otherwise they will be subject to disciple or termination. So if something breaks on your vehicle they will not try and repair it because of production. This is coming down from upper management. The guys are trying to make a living but the company doesn't care it's all a numbers game unfortunately. Hopefully this helps some people understand that it's not personal but business. A smaller auto glass shop will take the time and do it correctly with a better turn out because they rely on good quality work.
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March 2024 by Carl Mayfield
Safelitr came out today to repair a windshield which looked the same after they fixed it. Need my money back ASAP
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March 2024 by Ashli Mendoza
I would like to start off by saying that Rene the Tech who came to my apartment to fix the window on my Hyundai ? was the absolute best. He was very efficient, professional and friendly not to mention punctual he showed up at the time he said he would. I have been to safelite a few times in the past and to this specific location and I have never had any issues here they have always given me great customer service and I have never had any issues with any work they have done for me. This was the first time I went with their mobile service and at first I was a little bit skeptical not trusting that mobile service would be the same as dropping off my car to the shop. However, this morning Rene called to confirm the appointment and location and was very professional and communicative about the time he would be arriving. When we arrived (on time) he said it would take about an hour which was expected and to my surprise he was done about 30-35 minutes max ? he informed my husband and I with information we needed to know about the window and answered all the questions we had. ?? I would have to say that my husband and I are very happy and satisfied with the service and customer service we received today. We double checked the window and everything works great as if it were never broken in the first place. Thank you Rene you are the best!! ?
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March 2024 by strippeddm
Called to get a quote for a new car windshield. Very expensive and they charge $50 for their mobile service to come to the house. I found someone to do it for cheaper, $300 cheaper. !! Plus their mobile service is included for free. Sorry safelite but no thanks.
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March 2024 by Silent Solis
Good & Fast Work
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February 2024 by Allysha Farnham
They were fast with our vehicle. They were also super knowledgeable about things we had questions about.
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January 2024 by Frank Lin
Professional and courteous service.
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January 2024 by Mario Guzman
When you go in person then employees are great but if you were to call them they won't answer I call them to see how things were going but I wouldn't get an answer also the hours time are different there an hour early and they close an hour early as well just keep that in mine if your heading to have them fix your window
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December 2023 by Evelyn
Had a 9am appointment. They took my car right away. I am very satisfied with the windshield installation. I was out of there within 1 1/2 hrs. Billing was processed quickly. Excellent customer service and will continue to do business at this location.
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December 2023 by Jennifer Priest
My truck was broken into and the window broken. I was having a hard time finding a repair shop with the window in stock and my insurance was being difficult. I'm traveling from out of state and it looks like I'll have to drive home to get this fixed because the window has to be ordered (new truck) and won't be here for at least a week.I stopped in at this Safelite and while they didn't have the window, they put crash wrap over my broken window so I could drive my truck home as safely and securely possible.They were so polite. They didn't charge me. They were just happy to be of service.Thank you Safelite Redlands!!
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October 2023 by Jo Carr
review was long over due. This place is a joke. We paid to get a windshield replaced on a new car. First time the windshield was ever getting replaced, the tech who changed the windshield messed up the camera now our vehicle has problem with visibility we called and called with no answer when we got a hold of someone we asked why our calls haven't been answered we were advised that they don't have a call center or someone there to answer calls. Even if you call the number that calls you to pick up your vehicle, they didn't answer. We had to drive there to get a response. We made them aware of the situation and they told us that it wasn't their problem to take it to the dealer or call our insurance.We have tried calling corporate but it's difficult to get a hold of anyone.Please rethink about taking your car here. If they mess up they won't take responsibility. We took the vehicle to the dealer and they told us it would be over $300 to fix their mistake. Safelite shame on you.
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October 2023 by Mark Alali
Very respectful friendly staff and very helpful. On top of that. I got a quick respond with a Good price. I was able to get an appointment immediately and get my windshield installed right away