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November 2023 by Matt Lyell
I'm very disappointed. I've been bringing my truck here since I've owned it, and have always been happy with the work quality, and the service I've received. However, moving forward I will likely be taking my truck elsewhere for service.This time, from the moment I checked in my truck, to when I picked it up, I was given the impression that the service advisor who I dealt with was disinterested in actually helping. On top of that, the lack of communication I received was frustrating to say the least. Lack of following up on given timelines, questions in emails being left un-responded too, and a disrespectful tone over the phone after I called seeking clarification are some of the major gripes I have with my last service appointment.I was left feeling that the service rep would rather prove himself right than attempt to find a customer focused solution to the problems that I was having.For what it's worth. I am happy with the quality of the work done. I just wish that I would have left feeling valued as a customer.
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November 2023 by Timothy Guerrero
The amount of support I received from the Dealer that helped me. . If you are ever here ask for a great man named German, he was so helpful and genuinely supported me getting into a Trailrated Jeep Wrangler. Thank for making this smooth:
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November 2023 by ma baas (Brotherluv)
Very friendly. Looking for good used jeep and by luck, a trade in came in while at dealership on a thursday. Needed a detail and came back next week, saw it and they offered great price so I bought it immediately ask for salesman Mike M.
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October 2023 by Daniel Gomez
Just to start off German is the best sales man i have ever had ! He made my car buying experience one of the best and easiest I’ve ever had!! and I’ve bought my fair share of of cars! I am going to keep coming back and bring my family to him for the next few cars ! Thank you again German for taking care of me and making this the best experience possible !!
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September 2023 by Robert Richards
Awesome service, this was our second time purchasing a vehicle from Redlands CDJR. Andy did a great job getting us into the car we wanted at the pricewe wanted, he even recommended a excellent sandwich place nearby while the paperwork was being processed. We love this dealership we recommend it to everyone we know and will be back for future vehicles.
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August 2023 by Rae Rodriguez
Sam was great to work with, he knew that I was upside down on my trade in and made a point of showing me cars with rebates that would cover that negative balance and answering any questions I had about those features. Jon, in finance, was also fantastic at walking me through all the steps of the process and explaining any part I had a question about. It was a seamless and easy transition to go from my old car to a shiny new one!!
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August 2023 by castk301
Started my purchasing process online, and was immediately transferred over to someone who could answer all my questions and did not waste my time. I was specific in what I wanted and what I had coming in and they ran the #s before I even left my house. The entire process was easy and less stressful being home and not in the dealership for hours. When I was ready, they ran credit, and when I showed up to sign, I was there maybe an hour. Overall experience was good and I would definitely come here again if I am in the market again for a Jeep.
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August 2023 by Kelsey Tyler
The people here are great and very friendly, however every time I come to get my car serviced I’m always being told it’s a 2-3 hour wait but I always end up waiting longer. My appointment was at 1:00pm and I arrived at 1:08 pm and received a call at 5:02 pm that my care was ready. My last appointment no one ever called me to tell me my car was done I had to keep calling until I finally showed up. I come here because of theconvenience of the location but I don’t know that I’ll continue to come. While they are very apologetic, I don’t think it should take that long for a simple oil change.
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July 2023 by Jennifer minor
I worked with two salesman and sales manager. They worked hard to find the exact car I wanted to purchase. I also purchased my car for an outstanding price! My vehicle came from another dealer in a surrounding city and made it possible for me to leave the same day with my vehicle. I would definitely recommend Redlands CDJR and I will def give them future business! Incredibly happy with my purchase!
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July 2023 by Mark Stacey
Your team is great to work with, (call out to Mike, Andy, Benjamin, as well as Adrian and Jessica) they are the reason why I selected your dealership over anything in riverside. Also I feel the final negotiations were respectful and honest, thanks Adrian. Best to all and I hope I will see you on the trails.
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July 2023 by Elizabeth Z
I have bought past Dodges and Jeeps from Moss Brothers in San Bernardino and would never go back. From the sales department to the services department, all bad. Since then I have bought two cars from Redlands Jeep. Now servicing my car with Redlands Jeep and the services is by far the best. On Monday my Jeep Grand Cherokee Summit had the check engine light on (packed and ready to leave for the holiday with an infant) brought my vehicle to Redlands and the line was out the door. Miguel greeted me and asked me what my issue was, while I was waiting for Miguel to input my information the manager Nathan walked up introduced himself and moved my car up in the line. Miguel said due to the holiday we are not sure if we can get your car back to you in-time. Miguel shared my vehicles issue with Nathan and also that was my only mode of transportation and Nathan arranged for a rental car and had my car ready by Wednesday. Miguel and Nathan, both kept in communication with me as to what was going on with my vehicle. Talk about customer service. Places need more staff like Nathan and Miguel working. Nowadays, it’s hard to find good staff and on top of that people that will go above and beyond and put their selves in your shoes. I will definitely be back and hope to get Miguel again. Thank you again, Nathan and Miguel.
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July 2023 by Janai Thompson
Honestly, this is the best dealership I have ever been to. Everyone from the service guy Chris, the sales guys Jose and Adrian, and mostly the finance guy Benjamin were all truly AMAZING! They all were very helpful, knowledgeable, and knew how to get me what I needed. Which ultimately was a new car. I was treated with respect and not bamboozled into anything. I was even offered services that other places wouldn’t have even thought to help or offer. I would definitely recommend this dealership to anyone looking for a new car or service to their current car. A1 guys!!
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June 2023 by Nathaly Duran
Awesome experience from the moment we walked in Jose approached us and greeted us kindly. Jose was very attentive to our needs and also shared cool features and apps for us to to discover with our new Jeep ? The staff was straight to the point and got us the vehicle we have been searching for!!! Overall, our experience at Redlands CDJR was the quickest process I’ve had compared to a few other dealerships I’ve visited. We are in love with our new Jeep Rubicon Gladiator ?
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June 2023 by Amber Stewart
Definitely an amazing place to go if you’re looking for a new or used vehicle. The kindness, patience, time & attention spent making sure that my experience was beyond smooth is so appreciated. I am thrilled with selection choice & have zero regrets, I will most definitely be coming here for years to come!!
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June 2023 by Sarah Millard
My first time buying a car from a dealership and it was such a good experience. I really like the customer service and being able to text a picture of questions I have and getting a response from a real human without having to wait on the phone and listen to a robot for hours. I wouldn’t recommend this dealership to friends and family. As a mom of 3 I value peace of mind and having a working reliable car and this is worth everything to me. I appreciate all the hard work you guys do to provide excellent customer service.