RCAR

Most Recent Comments

• November 2023 by Kevin P.
  BEWARE of the FRAUD and DECIET that pours out of the mouth of Juan Nava Morales and the shop owner(s)! There are multiple documented accounts of this type FRAUD, lies, unanswered requests, excuses, etc. *** DO NOT BRING your Vehicle here for ANY services!! ** You'll be sorry. !!This shop appears to serve as a front to bilking it's customers out of monies and being untruthful, and FRAUDULANT, with no intent to do the work/repairs, and throwing customers into a tizzy when attempts are made to get a refund! Here's my Horrible experience - Took my 1971 - Ford F100 Custom TRUCK to RCAR Redlands Complete Auto Repair shop located at 1647 W. Redlands Blvd, Ste. L, Redlands CA, phone 909-307-9599, ....handed the truck over to Juan Nava, Shop Manager, and discussed in detail the project work to be completed to fully restore my Ford F-100. Juan repeatedly reassured me that he had a lot of experience restoring classic cars and could handle this job "no-problem". An extensive INVOICE ARD #00289228 was created & monies exchanged for deposit. After many months/ years of attempting to communicate with Juan, I realized that NOTHING that Juan had been telling me was the TRUTH, and he has been feeding me lies & excuses about the state of the project, and at times, would not return my emails or phone calls. I spent $7012.00 as partial payment, and now have discovered that my truck sat, untouched for 2 years, while Juan continued to paint colorful stories of the state of the truck and status of the project. I repeatedly asked (via emails that remain unanswered) for updates and pictures that would show progress of the restoration...which Juan could never provide! I recently picked the truck up exactly x2 years later, and was very sad and shocked to see that the truck is in the SAME unrepaired state as it was when I dropped it off in 2021. To make maters worse: Juan tells me that "they (former owner) agrees to refund ALL monies paid, however the shop has changed ownership and I will have to reach out to the old owner: Jake Sultan to ask for a full refund!"Juan gave me the email address: [email protected]… & CELLphone #:909-319-3369 of the previous owner, and says I need to correspond to Jake Sultan, & request a refund. Additionally, Juan showed me a storage garage with multiple vehicles & unfinished projects, that the shop has taken in, that are in the same sad situation: PROMISES WITH NO INTENTION TO DO THE WORK!. When requested to speak to the owner, Juan refused to give me the name / contact information of the current RCAR owner. I have filed BBB complaint #20813260 All I want is a FULL refund, and promised and to put the shop on public notice so others don't get scammed!If you look on the B.A.R. (CA BUREAU OF AUTOMOTIVE REPAIR), for RCAR License reports/court documents, you'll find that the shops' license was REVOKED after a lawsuit was filed, and the shop was "subject to disciplinary action under Code section 9884.7, subdivision (a)(4), for engaging in conduct that constitutes fraud with regards to parts and/or labor supplied to customer" ..and "made untrue or misleading statements, ...", " ...engaging in a course of repeated and willful violations of the laws and regulations pertaining to automotive repair..." [except from the court documents]BBB Rating & Accreditation = C-BBB rating = THIS BUSINESS IS NOT BBB ACCREDITEDBTW - most of the 5 * reviews are FAKE
• August 2023 by Myisha McSwine
  Juan is so personable. He gives you rides to and from your house which is awesome! He is quick with the repairs and gives you fair prices! He is the best mechanic I have ever been to!! I would highly recommend him.Services: General repairs & maintenance
• August 2023 by MONTE CINNAMON
  We do not recommend this repair facility. Our company regularly refers our customers to different repair shops for repairs to their vehicles we finance. In our experience with this shop, our customer was give an original repair quote for $1908. At the last minute, they increased the repair to $3200. We agreed to allow our customer to add 50% of his repair cost to his account. When the repair shop cost increased, we requested an updated invoice and we would need to seek approval for the increased amount. The shop refused to grant any additional time and informed our customer that they would charge an additional $180/day for storage. We will discourage our customers from going to this repair facility in the future.Services: Auto water leak repair
• August 2023 by john matthews
  I am visiting the area and needed transmission service. Juan was extremely professional and the service was completed just as promised. Very honest and transparent. Would highly recommend.Service: Transmission
• July 2023 by Armando M.
  A/C went out on my Honda civic 2017. According to Juan, condenser was clogged. Recommended the condenser to be replaced. That was an extra $299 (Remove and replace-[includes: R&I Front bumper assembly]. labor and $193.09 for the condenser. This is in addition to the $499.00 for the refrigerant 1234YF. Anyways, a/c in the car is working, however the condenser was never replaced and no sign of them removing the front bumper. When I called Juan he said they changed the" inner parts of the condenser". and that if I needed to change the actual condenser; it was going to be an additional $399 or so. I'm glad my ac is working but I defiantly got scammed. I hope people read this review and think it twice before bringing their car to this place. I honestly thought, it was a good place since I saw few returning customers.
• June 2023 by hansel dd
  I usually don’t write reviews but It’s difficult finding an honest mechanic because if you think about it they want you to come back with more problems. My family and I have been going to Juan and his team for at least 5 years now with our vehicles and he has always gone above and beyond to make sure we understood what was going on and where the costs were coming from. Even after moving out of Redlands we still bring our cars here. From simple oil changes to control arm replacements, RCAR has been good to us ??
• May 2023 by Larry R.
  This place ripped me off and I will never be going back.Please take the time to scroll down and read all the other terrible service experiences provided on Yelp. The owner is at first very "friendly" but that's just a facade; he is not an honest man. His shady business practices and unkept promises are just the starting point. Unfortunately for me, I am not a car guy, so I found out the hard way.Initially I took my vehicle in for an oil change and I received a good service. I then felt comfortable to take my car in for a major service; little did I know, that this would be a turning point.I was charged $480 for a part that I later found out only cost around $40-$80.After the service, I drove home and the next morning found my car was leaking fluid under the engine. I returned to his shop to have my car rechecked and he then informed me that he would charge me more money if I wanted it repaired. I let him know that my car never leaked before, but since I am not a car guy and didn't have full knowledge of what exactly was leaking or why it was leaking, I found myself in a tough position because I needed my car back asap, so I unwillingly paid for the service.I should of stopped coming here at this point, but due to previous good service for the oil change and his "friendliness", I gave him the benefit of the doubt.Some time later, I returned for another service and, just like the other 1-star ratings on Yelp, this turned into a nightmare experience.A service that should have taken 1-2 days turned into 2+ months of the Owner continuously:1- Lying to me about the progress of my car2- Lying about when my car would be ready3- Excuse after excuse why my car was not ready4- Ignoring my callsWhen I confronted him about the delay, he claimed my car needed more service to complete the original service and without any shame, he asked for more money. When I finally got my car back and drove home, the feel of my car felt worse than how it felt before this service. I ended up being swindled over $2,000+ for a service I later confirmed cost roughly $700-$900 for parts and installation. My car leaks in two spots now and I believe he took original parts out of my vehicle and replaced them with junkyard parts. I will take my car to the dealership and have a professional take a look. If I confirm this in deed took place, I consider will legal action.Based on my experience and the similar experiences expressed on Yelp:"Caveat Emptor" (Buyer Beware).
• April 2023 by Jonathan Butler
  Ever since I started bringing my Land Rover to Redlands Complete Auto & Repair, I couldn’t be happier with the service I’ve received. The staff is knowledgeable, professional and the customer service is top notch. Juan is especially good at servicing his customers and from the first moment I met him, I got the sense he tries to connect with the customers on a personal level. I distinctly remember him joking with another customer about taking it easy on their next vacation and not getting hurt. It felt like I was bringing my car to a family member or a friend and to date, they’ve never let me down. If you want your car serviced by professionals who make you feel like a person, rather than just a customer, I highly recommend you take your vehicle to Redlands Complete Auto & Repair. You wont be sorry. I’m certainly not!Services: General repairs & maintenance
• April 2023 by Amanda Jones
  I came in and got an oil change and it was one of the quickest oil changes that I have had in a while! Staff was very friendly and they were very helpful with answering any questions that I had. Overall amazing service!Service: Oil change
• April 2023 by Blake Duyde
  The staff here went above and beyond! I never felt like I could trust another repair shop again. But the folks here gave me hope again! Such kind and knowledgeable people that will be happy to help you solve whatever auto repair you need!Service: Oil change
• April 2023 by Allyssa Mae
  I took my car in because it was having some issues with the engine and juan and his team did a great job repairing it at an honest price, timely manner and great customer service!
• April 2023 by Jennifer Hanson
  Juan diagnosed my vehicle first before doing any work to make sure what I needed done was necessary, his work is honest and reliable id recommend this shop to anyone needing any auto repair work done! :)Service: Electrical
• April 2023 by Emily-Mae McMahon
  This is the place I would highly recommend to anyone who needs their car fix because the people there are helpful and honest. Their prices are affordable. They get the job done and they do it right.
• April 2023 by Bradley C.
  Avoid this place at all cost. Shady owner. Will dodge your calls while checking on status of your vehicle. He will run and hide and make stuff up on why your vehicle isn't ready or why he is up charging. While waiting witnessed another customer getting the same runaround by Juan.
• March 2023 by Baylin M.
  Juan will seriously take your money, screw you over, and leave your car in worse condition than when you brought it in. $3000 later, my partner and I have had made over 10+ trips to try and resolve our car issues. This has been going on for nearly 5 MONTHS. Whether it be him being a scammer or genuinely incompetent is a mystery to me. Please do not go here unless you want to miss work, feel cheated & taken advantage of.