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May 2023 by Alexander DuChateau
Great bank , I love the staff at the Redlands location. Always helpful friendly, and knowledgeable . I wish they had more locations but quality over quantity. I don't mind the ride given the superbe level of customer service.
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October 2022 by Jmor
Drove from Orange County to the bank because online it says that they are open today, but a sign on the door said closed today for Columbus Day
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August 2019 by Tom Hound
I am a retired vet and have been with this Bank for over a year. I find the level of service to be outstanding at this branch. I get personal and competent help from Debra and Joseph and Hope was very helpful in getting a fee waived today.
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June 2019 by Sandee P.
My brother and I needed to open a joint trust account after our father passed away. We opened the account with Provident because our parents had been customers with them for many years. We were greeted immediately upon entering and received very good service. We even brought in a old Beaver piggy bank our mom had from years ago, when Provident ran a campaign for kids opening accounts. Very friendly staff. Thank you Provident!
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January 2019 by R. T.
Nice people and a convenient location. Another big plus, these people don't sign up customers for fake accounts like the bank across the street!
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August 2018 by Ryan T.
I recently did a mortgage loan with Provident. Everything went decent enough with the loan process. However, a week after we closed on the loan, I received a notice in the mail that my loan was being transferred to some random bank thank I never herd of. When I talked to provident about this, they pretty much said here is the number call them and figure it out. I have not received any payment notice from this new bank so it became very stressful to try to figure out how to pay in time. I felt very mislead about my loan and I would not have used this bank if i would have known this. They abandon there clients after they get there commission. Oh, and we also paid around 3-4 thousand dollars more at closing cost then we we're originally told. Poor way to do business.
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March 2018 by Casey O.
We've been doing our business banking here for years and years after trying Bank of America and other "name brand" banks in the area. Provident has the best customer service - the tellers know us by name and treat us very well. We would refer them to anyone.
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February 2018 by Eric C.
I came in to cash a $700 check with 2 forms of ID. They said the signature on the check looked too simple and need to verify that the check. They called 4 different phone numbers leaving voice mails on each until someone answered on the 4th call verifying the did indeed write the check to me. Pretty embarrassing and a check of only $700 seems a bit overkill. Never banking with Provident Bank
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August 2012 by Shimi Tzobery
We just bought a house in Upland CA. It could be a stressful process due to constraints and terms put by the seller having 6 offers on the house. Without the expedited handling orchestrated by John Dunn of Provident Bank and his team (Rita and Rebecca), the sale would fall out of escrow. All went smooth. I strongly recommend John and Provident for the competitive rates and professional handling.
