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March 2024 by Kawika D.
Called at 4:30 pm and asked about the self bathing station for my dogs. Lady explain pricing and process. I asked if they were busy, she said no go ahead and come in. After I got off work went home got my dogs drove to the store and mgr sarcastically said " oh man it's closed, we close it at 6 pm. I explained it's 6:11 and explained situation and how I called and no one explained they closed at 6. Asked if they could make an exception as it was 11 minutes past 6 and he says no I explained if he's the mgr he needs to educate his team about explaining hours when customers call especially if closing time is near. The team here always has attitude and very unhelpful. Much more prefer Petsmart.
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March 2024 by Sicario_Gunny E.
This Petco location is my goto for Grooming my Bentley. For the last 6 years, groomer A... has been my groomer. She has always done an excellent job and has always made sure to keep me updated on any issues with my pet. Staff is very helpful and recently gave me suggestions on keeping my aquarium, which is mounted to my wall clean. Semper Fi......
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March 2024 by Halle F.
If I could give this place nothing I would (0 stars). This "Petco Vet" is unwelcoming, unhelpful and rude. There's just something about it that makes me thankful this place didn't work out for us. The lady in the front needs to be fired because she's awful and very unwelcoming. I wouldn't be surprised that most of the business they don't receive is because of her. after reading other reviews here I probably shoulda have came here to see clearly this place is horrible. Stay far from here. Even the store gives the vibe "please don't ask us any questions"
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February 2024 by Leida Rojas
cashier was very helpful and giving me information about the rewards program and the vital care enrollment along with the benefits they offer very informative.
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February 2024 by Lana L.
if i could give zero stars i would. every time i have been in this specific petco the workers have been very rude. i go in to use the self serve dog wash and every time i go in, the people who are working take 2 min to even look or acknowledge me. and when they do speak to me the tone in their voice sounds like they are annoyed. the manager needs to manage their employees better. when i went in today to use the self serve dog wash she told me it wasn't open, i then asked do you no when it will be open again and she rolled her eyes and gave me a very snotty "no". never again going there
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February 2024 by Kiaa M
Love the store for the food and toys but need a little more outfits
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February 2024 by Anaya Imari
I made an appointment for a simple check up for my baby kitten. The person on the phone made it very clear that all it will be is a simple check up. She said that there will be no vaccines or medicine given to my pet. I was perfectly fine with that, I just wanted to use the free coupon and get my kitten checked out. Once I made it to the store, whoever was at the front desk didn’t let me get my kitten checked. She made a thousand excuses about how my kitten can’t get a quick check up. Saying “there’s not enough time.” I wasted my money coming there, I literally had no ride. Only for me to be pushed away when I made an appointment. I was HIGHLY DISAPPOINTED! Very unprofessional. How hard was it to do a simple check up for my baby kitten? I could’ve spent my time somewhere else.
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February 2024 by Walter Munoz
Very good place, assistance when you need it and very good service
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February 2024 by Louis Felix
The toys are hard to find
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February 2024 by Vanessa Mariposa
This is my go to place for everything I need for my fur babies ??
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January 2024 by Amanda Street
I love Petco from excellent customer service to knowledgeable staff, to discount programs that offer the greatest rewards program that actually pays you the more you use it..
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January 2024 by Danl Hall
The people are very helpful and nice. They treat your best friend like a human being.
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January 2024 by Shirley Adams-Broussard
Worst PetCo wash station EVER!!! It was not clean, the water was cold & the dryer! Awful experience for my Shih Tzu & me! We are from Texas and thought this would be a good idea. DO NOT use this wash station! Zero stars!
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January 2024 by Desiree Scott
Long review (which I never do but so annoyed with my experience). Ran out of cat food, it was a rainy day so figured I would set up a petco account since they were doing a $20 off special for new customers. Ordered at 9:00 for same day delivery (expected delivery window 12:00pm-4:00pm), 4:45 rolls around so I check status and there is no update. Called customer service and was told they are not sure why it was never sent out for delivery and put me on hold multiply times to "look into it". They said to allow 24 hours for the team to get it figured out. I said I needed the order today, that is why I did same day delivery. I asked if I could just go to the store and pick up the order and was told no that I would have to wait for it to be delivered. I couldn't wait so I then placed an online order and paid again to just drive to get it. The email said to either go in to pick up or I could do curbside pick up which I loved. Drove 15 mins to the location, called the store and let it ring for a couple of minutes and ended up just going in. When I walked inside I was looking for online orders but didn't see anything. The line had about 15 people in it so I asked an employee where to go for online pick up and was told I would have to wait in line. Line was taking forever so called curbside pick up number again and you could hear it ringing and literally only 1 employee looked like he was working. He finally picked up asked for the order name and told me to pull up front and he would bring it out in a couple of minutes. Was trying to pull up front but it's a red zone and lots of traffic so couldn't just park there. Ended up having to park and get out to grab it from the employee. For a business if you can't support same day delivery then don't offer it, if you allow online orders then make a separate line for pick up and if you offer curbside pick up have a designated spot for it and not expect people to park in the red zone and stop traffic. Will never order from them again.
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January 2024 by Emma Knobel
There was way too many pets there the clothes didn't even fit me but the only reason I'm putting 4 stars is because they had some bomb beef jerky and cookies