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October 2023 by Jennifer P.
This company helped me relocate from California to Oklahoma. The guy I was working with got laid off partway through, but they allowed him too finish working with me. In California everything was great except my stuff was sitting in storage for several days before they could get it in a truck. And that's probably where the problems started. They lost a lot of my stuff!!! And in order to put in a claim to their insurance, they want receipts. Here's a partial list of the missing items:Tax info/receipts/important papers from officeMavic Mini Drone (I have the blade guards and nothing else!!!!) with batteries and chargerFurniture DollyA box of clothingRakes/broom/swiffer/wet jetFight panel for my kennelsPlywood that topped my kennels/2x4sTable leaf Printer cableItems damaged:Dining tableCenter drawer of roll top deskTop of large Craftsman rolling tool boxRemember when I said they want receipts? That's in the box of papers from my office! Client info, divorce paperwork, receipts/owners manuals to different things like my printer, etc. There's nothing to turn in! DO NOT USE THESE MOVERS!!!! They may be good on short moves, I don't know, but my move was far more stressful than it needed to be.
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September 2023 by Bobbi B.
If you care about your things. Then definitely go somewhere else for your moving needs. This is the worst moving experience I have ever had.I have moved no less the 6 times in the last 40 yrs and never have I had this much damage
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January 2023 by B G.
Aaron Baldwin was extremely helpful all along the way, from beginning to end. The movers took good care of my things and were very professional.
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November 2022 by Mary H.
I had a wonderful experience with a Aaron Baldwin a representative from Joyce moving he was very very thorough and a pleasure deal with it was an easy transition and when they came to pick up my belongings the gentleman Jeff and his team were exceptionally professional courteous willing to help the whole experience was a positive one and I would recommend them to any friend family member.
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June 2022 by Todd M.
We had such a pleasant and professional experience from Day 1. Jim came out to our home and gave us a detailed estimate for our move. He scheduled the date and time for packing and loading and Chris and his crew showed up on time as promised. They were amazing! All our household goods were packed carefully and securely. During the loading process the crew didn't make any marks on the flooring or walls. After finishing they picked up any trash left behind and then completed a thorough walk through. Chris has worked for Joyce for 9 years and his expertise showed. It was a very positive experience and I would highly recommend Joyce Van Lines.
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January 2022 by Andrew V.
Where do I begin? Let's start with deciding to sell our home in Palm Springs and thinking we would have plenty of time to find a place. We decided to put up our house on the market right after Thanksgiving. Boom! It sold in 5 days. We then decided to go look for another home. Well not so fast in this economy. Not to mention we needed to be out before Christmas. Let's fast forward, we end up getting an apartment in Redlands and decided to take our time to look for something. Maybe even new build. Once again, the apartment would not be available until mid January. Okay, what we do? I called our realtor and he gave us some numbers. We were very specific, we needed to move then have our items stored in a climate controlled facility. Then moved again to a 4th floor apartment building. We got the runaround from so many companies. The large companies were the worst they were pawning us off to smaller movers which didn't have the resources or what we needed. Weeks passed and I went to check the mail and in it I found a post card for Joyce Movers. I rolled my eyes thinking... who sends post cards and paper ads. Well I put the card down and didn't think about it. A couple days later I look them up and gave them a call. I spoke with Aaron Baldwin. Not related to the Baldwin brothers. At least I don't think. Anyway, he was something out of a moving dream. This is how it starts... he sends me a link via text. Very high tech. You fill out all the information, when, where, house size etc. but here is the best part. You click on a room and video the room and it uploads and gives them an idea of the items you have. He is able to tell you the items that need to packed a certain way or offer their services. I mean how awesome. Then he calls you a couple days later and goes over the items and the estimate and how it will work. I had done some research aka googling and knew it would cost me but that it was best to ask for 4 people. The cost was not nearly what I had thought. It was so much less. Then if you agree he sends the forms over you sign and provide a credit card. They charge your card a few days before and for a little more just in case. A few days before we were supposed to move the weather said it was going to rain. 100% chance of rain. We contacted Aaron and told him we didn't feel comfortable moving in the rain. He said no problem. He did say he was booked but he would figure it out. We contacted our realtor and asked to push our closing date a couple days out but the buyers wanted $5,000 for the inconvenience. We were horrified. We told Aaron our problem and he got on the ball. He got us on the calendar for that Saturday. Moving day... they showed up there on time between 8am-10am. 4 guys like I had asked. They each introduced themselves to me and omg! They put covers and plastic everywhere to protect the tile and carpet and cushion things to perfect the door frames. Then the lead starts the tagging process. They started working so fast and efficient. They all must have known each other forever because they just knew what to do. Yeah and before I knew it, they were finished. We went over all kinds of forms and and inventory list. Side note, get the insurance. Better to safe then sorry. The moment you no longer own that home the property insurance isn't valid. They have great insurance. Thank god we didn't need it. Then just like that they left. A month passed and it was time to move our stuff into the apartment on the 4th floor. Weeks leading up to the day of move in, Aaron had been in touch with us getting prepared and telling us that we will be getting a credit for the first part of them move. He sent us the quote and just like that it had included our credit. Wow! Again very reasonable. Best part is the insurance we first purchased covered the second part of the move. The guys shows up on time, introduced themselves to me since this was a different team. The lead walked up with his crew and he gave me one job. They would call out numbers and I was to cross it off the list and let them
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November 2021 by Cindy R.
Thank you Aaron Baldwin and your team for helping us with our move from California to Washington. You were very professional and helpful thru the entire process. Any questions we had you were just a phone call away. Thanks again!
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September 2021 by Roxanne D.
This is based on the telephone call I received from Joyce to get an estimate. I wasn't asked how big our house was, what items I had to move, two floors, refrigerators, washer/dryers, nothing. I was quoted 4 men, $190/hr. 10 hr minimum. Plus a $50 fuel charge. I blurted out how can you say it's going to take 10 hours? He said that's the minimum they charge! That's absurd. I just find it very hard to believe someone can give an accurate estimate without asking crucial questions. Definitely going to go with a company that gets a look at what we're moving to give an accurate estimate.
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August 2021 by Jenn C.
Joyce Van Lines did a stellar job from start to finish! Aaron was our organizer and he was prompt, efficient and detail-oriented. On the day of our move, the crew showed up on time, and they were courteous, hard-working, and extremely careful with both our possessions and our home. Can't go wrong with Joyce Van Lines!
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June 2021 by Andrea W.
This has been a horrendous experience. This was our first big move and first time using a moving van service. I really did a lot of research on making the move easy for everyone. I packed our belongings in U Haul boxes for size consistency and ease of loading. Labeled every box with contents and area of house it was to be placed in. Used "fragil" labels and marked boxes if they were heavy or crushable. I was ready. The day of the move: *Man with clipboard argued about number of items, evidently a yard rake holds the same importance as a sofa. I asked why someone doesn't come out ahead of time and count he gave me a look and said "we don't have time" *Told it would take 4 hours to load truck, took 9 AND they arrived late. *Left items behind: picture on a wall, ladder, cable box *Left their food containers, soda cans & water bottles all over floors as well as packing materials when they left. Told it would take 1-3 weeks to arrive at new home. Good/bad news arrived in 4 days and we were not ready (thought I had a week). Arrived via a different company (NOT Joyce) Driver drove over neighbors septic field ($$$), multiple damaged boxes, boxes placed anywhere and everywhere despite specifically labeled areas matching boxes, damaged furniture, and dirty mattress. I know no one takes care of my stuff like I do, but this has ruined an exciting adventure for us. This move cost us $23,000 and I expected a bit more. I had no idea it would not be the company we hired that would transport our things. I also learned later that 2/3 of the gentlemen that unloaded were not employees but were hired that day off of Craig's list.
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June 2021 by Donna N.
My husband and I are in our 70's and hadn't moved in 35 years. Joyce Moving Company was recommended to us as a good company. . . good doesn't even come close to the service we received from beginning to end! It was phenomenal! Let me begin by saying that Aaron Baldwin who set up the entire move took care of us like we were family. . .even called us on moving day to see if we were okay and everything was going well. The movers were a team of incredibly kind human beings. . Alex and his team were so professional that when we moved into our new home 7 weeks later we requested them and were blessed that they could move us in. Here is the amazing thing that I think about to this day. . . when there were problems (and they were slight) I would call Aaron or Jim in the Redlands office and they would handle the issue immediately. Even got a personal phone call from their headquarters on the East Coast. Do not hesitate to hire them!! . .and every one you meet at this company will bless your life as well! Donna and Scott Needham
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May 2021 by Zubeda V
Took 7 weeks and charged $2,250 to deliver all broken furniture. Constantly lied throughout the entire process giving multiple delivery dates which they failed to meet. Constantly asked for more money. Said **** you to me on the phone. Just a terrible company with morally bankrupt individuals working there, please steer clear.
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April 2021 by Robin R.
Selecting a moving company is not something you do every day, nor is it like purchasing something off of Amazon. We looked at every option from Pods, U-Haul, and 3 other big name moving companies, but Joyce just kept coming to the top of our list. Our biggest hang up was the pricing - there are several types of pricing when you move and Aaron, our Sales Consultant provided excellent information on them so we could confidently make a choice. Joyce was the only company who came to our home to inventory our belongings for the estimate. Joyce had presented a folder of extremely helpful information from helpful hints, Packing, loading and unloading, time line by week to prepare you all the way to 'Your Rights and Responsibilities When You Move' (from the DOT and Federal Motor Carrier Safety Administrator). We decided to pack ourselves and Alex and his team managed some of the larger bits like mirror, pictures and furniture. They took extreme care our belongings. They introduced themselves upon arrive and asked for a tour of the house so they could develop a plan. It was wonderfully orchestrated and efficient. Upon arrival in our new state, we decided to store our belongings in a storage unit and Romero and his crew did a great job unloading and making it all fit into our unit. Again, a most pleasant experience - very friendly to us and respectful of our things. I would highly recommend Joyce to anyone making a move!
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February 2021 by Michelle T.
Joyce moving company did a fantastic job moving us out of state. Aaron in the office was great the movers were very professional, polite and did a terrific job loading and unloading. Thank for making our move so easy and worry free.
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December 2020 by Tracey E
The worst period! I can kick myself for not checking BBB. They are not answering my calls or emails and this is my second week waiting for my items. The price changed once they put my items on the truck as well !!! And was handed a contract that spoke of matters that was not mentioned prior to contract . Moving is very stressful and working with this company made matter worst ! All I can say is use them at your own risk ! After reading these reviews I’m preparing myself for the worst .
