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November 2023 by Robert Chagolla-Gonzales
Employee Miriam, was very kind,helpful and knowledgeable. Will definitely be letting all my family and friends know where they should go for their mattress. I will be definitely be going back
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November 2023 by Todd Rightley
Miriam found exactly what I was looking for, an offsized pillow topper, quickly. Super friendly atmosphere. High quality inventory. Very happy with Mattress Firm for over 5 years now
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November 2023 by Jenny Fulkman
Aaron and Valerie were friendly and knowledgeable. They were patient and helpful and did not try to upsell us. They made buying a new bed fun and easy. The financing process was fast and painless.
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November 2023 by Carmen Quiroz
We were acknowledged right away The young lady who helped us was Miriam at the Redlands store knew about the mattresses and helped us with our purchase. Very happy with our experience. Thank you.
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November 2023 by Rob Fales
I went to Mattress Firm with my wife looking to replace our cal king mattress that is long overdue. Kristina was there to greet us happily upon arrival. Kristina was very helpful, knowledgeable, and patient as we tested out different styles of mattresses to ensure that we were purchasing exactly what we wanted. This store provides great pricing options suitable for different budgets, great financing options, and flexible delivery schedule. It’s been quite a while since we have had to make a mattress purchase so it was great to know that our experience was nothing short of awesome. Thank you Kristina for all your help and we look forward to referring others here.
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November 2023 by Nyree Taylor
Was helped in store by Zayd and he was amazing! Extremely knowledgeable and patient and went out of his way to make sure that we got the best buy for our desires and price range. Would recommend!!
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September 2023 by Sandra S.
I purchased a box spring at Mattress Firm. The sales staff were helpful, but I'm not impressed with the quality of the merchandise despite all the good reviews I read on their website. I know the quality of the item is more of a manufacturer issue. But when I went back to the Mattress Firm website to leave my feedback, I noticed there was no option to do so. Since they post reviews but give you no option to leave reviews, now I question the authenticity of the info you see posted on the Mattress Firm website. My purchase was for a Tempurpedic box spring. And even though it was relatively inexpensive compared to a mattress, it was still overpriced based on the item's quality. I would buy from this store again, but I would hold out for a sale. Prices are going up all around but quality from the manufacturers is not what it used to be. Sales staff was 4 starsValue is 3 starsQuality is 3 starsWebsite is 2 stars
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September 2023 by Catrina Mason
I would like to say that Zayd was extremely knowledgeable and kind! He went above and beyond to make me feel comfortable and was willing to help me find the perfect mattress for our needs. He genuinely cared about our health and concerns and helped us make a great purchase! I highly recommend going to Zayd to help find a mattress tailor made for your personal needs! He was wonderful to work with!
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September 2023 by Christine Burke
This is in reference to service in store only. Jayd was very thorough when he informed us of each mattress we looked at. When we decided on a mattress he explained all the details and set up the delivery. It does not seem there should be a delivery charge after spending all the funds for the mattress. As of Sunday, we will be able to address the aspects of delivery, set up and how we like our mattress.
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September 2023 by Susan W
Mattress shopping was a WONDERFUL experience because of the salesperson Miriam V. She is very knowledgeable about all the products. She listened to what I like and don’t like about my current mattress and then made recommendations to me such that I was able to find my new perfect mattress. Miriam was very patient and kind and never tried to push anything on me or “upsell” me. All in all it was a great experience and I’m looking forward to sleeping on my new mattress. Make sure you ask for Miriam.
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September 2023 by Juleah Robinson
Everyone at Mattress Firm was nice helpful friendly and seem knowledgeable about the mattresses no issues I would recommend the store. The only issue I have is the delivery guy forgot to leave the owner's manual 21 pages and when I called the store they acted like it was a big deal to get a original copy of it waiting for a response back from the store. But I would recommend the actual store other than this issue.
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August 2023 by Sharon Stull
Today we visited Mattress Firm in Redlands and were instantly and pleasantly greeted by Miriam. She listened closely to our needs and concerns and addressed each of them so accurately and efficiently that we purchased 2 beds!!! She took excellent care of us!!! We have been shopping for a new bed for quite some time and found the quality, comfort, pricing, and customer service at Mattress Firm to be exceptional. Not only will I remain a loyal customer, I will refer my friends and family to Mattress Firm for all their future needs.Miriam, you changed our lives for the better today and I thank you wholeheartedly!!!
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August 2023 by Jesus Romero
Ellie was amazing! She made the entire process so fun and easy, very informative. Got a great deal on a new bed! Ellie is the spitting image of what customer service is all about, we need more of Ellie in the world!
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July 2023 by Terri Loufek
Mine and my husband's experience in the store was excellent. Jacob was amazing! Very friendly, warm, welcoming and knowledgeable. He asked questions, listened, and suggested the right mattress based on our answers. We were not rushed and had time to lay on the mattresses that were suggested to us and had time to go back and forth between a few of them to make sure we were getting the right one that fit our needs. Thank you so much Jacob. Highly recommend.
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July 2023 by Andrew D.
Don't recommend to anyone, way too overpriced, selection was small and employees only care about the price. If you're desperate and want to break the bank this is your place.
