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February 2024 by William L.
Bought a Washer and Dryer 4 years ago from an older gentleman that has been there since store opened. Very good and knowledgeable. Have bought the extended warranty on other appliances over the years but never needed to use them until now. The warranty company they use is a terrible. 6 phone calls in 3 hours finally able to talk to someone from Singapore who spoke broken English at best. Scheduled a company from Moreno Valley to repair dryer. No show no call. Tried calling them several times no answer. Checked there Yelp reviews on line 40 negative reviews in last 4 month with a score of 1 star. Most would give them a Fat 0. So Don't buy and extended warranty. Do what I just did and called a highly rated appliance repair company that picked up phone on the first ring.
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January 2024 by M I.
LOWE'S is not the place for semi-custom cabinets! Lowe's - Nightmare! Ordered $40,000.00 of semi custom cabinets for remodel of kitchen in July 2023. Today, January 06, 2024, job is still incomplete! Incorrect cabinets were sent. Clerk Bobby continued to order wrong cabinets, etc. Some came with Planton Decorative Panels others did not, double oven cab was sent instead of single oven/micro combo, island cabs were incorrect, the list continues. It has been one botched up quagmire after another with Lowe's. Management: Who is the manager or asst. manager (s)? Everyone pretends to be in charge. Each visit we made to correct something, they turned us over so many times until someone, who we thought was in charge, 1-3 hours had passed! Nothing was ever solved with the problems. The "asst. mgrs." don't know products, don't listen to what is explained to them and babble on until they send you on your way. Once you complain or point out that the order was wrong they screwed us around even more! Best Advice: STAY AWAY! Far, Far away from LOWE'S for cabinets! No excuses!!!
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December 2023 by Annie A.
I never had a cashier said, "I'm done, I'm not dealing with this." When I asked about a return. Ryan definitely needs to get more training. This is the second time I've seen him and he was rude that time too I understand that the holidays are very stressful so I didn't care at first but this time he walked off while the other customer service didn't even want to help. So whoever was working closing shift on December 13 should take a course in customer service. Except David, he was amazing
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December 2023 by Jeanette R.
Return policy has changed only 90 days. Now they won't accept a brand new item with the receipt. Don't waste your time here.
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December 2023 by Rosie J.
I purchase a stove there cause they said it would be delivered on the wed before Thanksgiving. Then I found out, it won't be deliver until Friday after Thanksgiving! They come to deliver it and it was damage! So they took it back right from my drive way. I called Lowe's to see when's my next delivery and was told they cancelled my order and would get a refund without asking me if I wanted another stove.... Four calls to Lowe's regarding my refund and as of today, THEY STILLL HAVEN'T REFUND ME FOR MY STOVE! I WILL NEVER BUY ANY APPLIANCE FROM THEM AGAIN!
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November 2023 by Martin L.
Bad Carpet experience: We only had a switch back open stairway to carpet and was surprised at how much was quoted. After delivery it was apparent that it was over-bid. There was over 129 square feet of carpet left over or enough for a 10'x12'sf room plus a closet. We asked several times of the installer why there was a large roll of backing pad left over and after a while he shrugged, that it was for the next job. It wasn't very convincing. After talking with the Lowes inspector, Mike, we were told that it was because the carpet needed to match up the stairs flow of carpet. This didn't make sense as the stairs double back and not one big climb and are only 3' wide. We were told both on the phone from Lowes and from Mike that someone would contact us to discuss, which didn't happen. Every email and text with Keller Interiors had the stock reply that someone would contact us, but nothing. The installer, Keller Interiors, had no respect for being clean or careful. He dropping tools on the recently installed hardwood floors & tile scratching them. He didn't even bring a shop vac to clean up the considerable dirt from the old carpet, only quickly sweeping up the worst of it, spreading dirt all over. He left the garage in a mess of carpet remnants that Mike had to tell him to clean up as he got ready to leave.
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November 2023 by Alan A V.
Cesar amazing fellow super friendly knowledgeable and thorough. I asked 2 people help they just pointed and walked away. I bumped into Cesar , he redeemed this place for me as I was on my way to home depot
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November 2023 by Armond L.
I recently had the pleasure of working with David from plumbing at Lowe's, and I couldn't be more impressed. His dedication to customer service went above and beyond my expectations. David's expertise and willingness to assist made my experience exceptionally positive. Lowe's is fortunate to have such a committed and skilled employee like him. He really worked hard to help be. Thank you. If I have his name mistake I apologize it was late and there was a lot going on. He had to move a bunch of big boxes to grab my little squeezes in shower pan. Thanks again sir.
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October 2023 by Tony G.
Purchased a Craftsman generator on 15 October 2023. Took it home, assembled it and found a problem with the oil fill cap. Attempted to exchange it on 28 October 2023 Lowe's assistant Manager, Kevin, refused to return it citing their return policy (48 hrs unopened) and said we needed to call Craftsman for a return authorization. Said he could not call Craftsman for the authorization because they were closed on the weekend. We called from our own cell phone and Craftsman confirmed that the return policy states that within 30 days it needed to be returned to the retailer. Kevin refused to listen to the Craftsman rep, who spoke with Kevin on the phone. Kevin's answer to that was "how does he know that we were even speaking with a craftsman rep" ( even though the phone number displayed on the phone matched that on the product owners manual), he quizzed the craftsman rep and essentially accused us of fraud and impersonating Craftsman. This guy was so pompous and impressed with himself that it was almost comical. He refused to accept the return, eventually said he was feeling "threatened" when he could not maintain his attempt at logic under questioning by my wife. She was told to call in Monday and speak to the general Manager and walked away. He refused to give the GM's name and when she asked the staff they were afraid to give the name, while looking back toward Kevin. Worst customer service experience! We went to another nearby Lowe's and returned the defective product without any complications and got a replacement. Stay away from Lowe's in Redlands
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October 2023 by Keith L.
Almost comical with big business nowadays, Not one cashier available, all self service only which to some extent is ok, but the one attendant helping a person with a large basket taking forever, so I asked a front end manager standing around at the returns why they don't have any cashiers, and he tells me corporate's not giving us enough hours. Well I actually found what I was looking for on Amazon, and it was $2.00 cheaper. I would've had no problem buying it at Lowe's, but no one to help me, so I looked it up on Amazon. Don't cry when your business really tanks and Lowe's is gone like the rest of big box stores with no customer service. People will pay a extra for customer service, but if I'm going to do it myself I will go to Amazon
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September 2023 by Michelle M.
This shout out goes out to Caesar in the lighting department. Cesar was so helpful and so knowledgeable on the things that were needed to fix a vintage bar light sign we had bought across the street at the antique mall. The fixture was shot. He told us everything we needed to buy and how to assemble it together. He went out and beyond for us! Super nice guy. Thank you so much for all your help Cesar you'll never be forgotten. Much love from Michelle and Ryan.
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September 2023 by Mike S.
Unfortunately with the introduction of new employees that are barely trained I was not able to get the same service I had received only a few weeks prior. I was in the market for some craftsman and was also gonna warranty a few broken pieces. Due to these new customer service desk employees not knowing the procedure I had asked for a manager that did know and they just gave me a work around saying I couldn't warranty anymore. I had been there a few weeks prior and had warrantied a few pieces. Will consider shopping at Ace even though it's more out of my way in order to get better service.
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September 2023 by Steve F.
Went to Home Depot and they didn't have what I needed. I went to Lowe's and they didn't have what I need. The man, Samuel, the employee is a great man with a wonderful customer service helpful attitude. They are very friendly and are very helpful at the Lowe's here.
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September 2023 by Elaine W.
I ordered a new Whirlpool refrigerator on 9/4/2023. I have been told it is on the truck, or out for delivery 3 times. I stayed home 3 days to receive it. I still don't have it. one time I was told that the delivery truck had a flat tire. When I call I am put on hold for 30 minutes. The delivery man said it was dented and they had to order a new one. That took a week. The web site says I don't have any orders. This is maddening! I recommend that you never buy an appliance from Lowes.
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August 2023 by Sin C.
Sad customer service experience I think I ever had a hardware store. We called just to confirm what is the status on an order. After all, the date they said we would receive a call from the installer had already passed- we heard nothing. The person on the other end asked us what the number associated with the order was, we provided it (we also have the sheet of paper with the details on it- including the receipt attached), he stated he could not find the account. Phone number was provided again (and read off of the printed paper we had to ensure)- still, they cannot find the account. Then, they stated is there any account # on any of the paperwork- there are LOTS of account #s... and very subjective what this is... any number we provided was not working. They were not clear where to find this magic number. Finally. I find "invoice" number (not account number as they asked) and that apparently did the trick. Then, the next thing we did was ask what is the phone number associated with this account (because it was apparent that they could not find us using our number- assuming that the number on file was incorrect- we just wanted to ensure and update the number).... well, we were then put on hold. And, I am not kidding, for 1hour 46 minutes. We held on hoping and praying we would be serviced. Then, we used my other phone, got the same person (after asking the machine to take us to a manager) and then we asked again what is the status of this order, and to update our number- it was just one rude roadblock after the other from this sales person. We also complained about the lengthy wait time- we were then told to do their job and call the 3rd party contractor to schedule for a delivery (huh?! uh... we might not have the necessary information they need- it is very obvious that Lowels Redland Location did not enter the correct phone number in their system and it is likely that the contractor also has the incorrect information in their system).At any case, we stressed why this is a problem and asked to speak to the manager- we were met with a laugh from the customer service rep and they put us on hold, again. Now, we are literately in our car driving 45 minutes to get to Lowels-- and at one point my spouse had both phones in their hand with the same elevator music playing! we are put on hold for two hours and simultaneously on two phones. When we got to the location- we stressed our concerns and it was met with no apology for the absurd wait and the gist of it was putting the blame and burden on the customer. Our biggest concern, which was not resolved, when is our scheduled delivery going to be? but, again, the manager put the burden on us to call the 3rd party contractor. As I am writing this, we still do not know when we will get our product. A call to corporate is the only other thing I can think of to get answers. We sadly live in a world were the customer just takes this horrible "service" and is blamed for other people's unprofessionalism and misconduct. I am sure I will get a reply on here side-stepping what I just pointed out and make it so that we are at fault for not doing their job properly.Edit: called, installers were surprised we called them- it should have been Lowels calling them. They stated we are not in their system until early this morning, after our complaint. Wow.
