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July 2024 by Nelson Mejia
7/1/20/24
I do local deliveries, I got a request to pick up orders to deliver, I drove there wasted time and gas when I arrive to the store, the cashier said orders no ready and did not offer to get them ready very unprofessional, if you request orders to be pick up, is because you should have them ready it cost money to drive to your location fix that problem!!
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June 2024 by Ben Toarmina
Waited forever for a case to be unlocked, never helped by anyone
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June 2024 by Emilia
i can't wait for this place to be demolished it's the the most heinous place in Redlands. outrageous prices, inconsistent hours, dirty store, awful selection of goods. CVS delenda est
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June 2024 by This Is The Way
Not open 24 hours
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June 2024 by yNot_FPV
PLEASE UPDATE YOUR CURRENT SCHEDULE!! HOURS ON ALL MAP AND NAVIGATION RELY ON YOUR COMPLETE AND UNDERSTOOD INFO GIVEN TO THEM!!!
Do not continue to false advertise on Google and other platforms for the sake of laziness. Make the proper changes with these organizations and platforms for better communication! Thank you for wasting my time and gasoline!
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June 2024 by Pablo Sando
Went to pick up my prescription & waited 15+ minutes to do so all while getting a tremendous amount of attitude & sass from Vincent … you’re there to be helping people I don’t care what you got going on in your outside life … be professional
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June 2024 by Penny
The pharmacy staff is very kind and helpful. I spoke to them at least 4 times today and to 3 different staff members and every single one of them was so caring.
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June 2024 by anonymous wolf
I'm so glad they always have good deals they make sure to handle each situation best customer service always safe and no problems thank you c:
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May 2024 by Majd
Remove the 24 hours sign
They close 10:30
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May 2024 by John Reynolds
I had a bad experience with one of your cashiers. They were unprofessional, rude and not helpful at all. I was buying some items and wanted to use my Extra Care Plus, which my husband and I usually access through our email. When I approached the cashier, I noticed that they were not dressed appropriately for working at CVS. They were wearing black shirts with an embroidered devil on the front.
I approached the cashier, but she didn't greet me or smile. I told her that I wanted to use the $10's on my account, and she asked for my phone number. I suggested that I could give her my email instead, but she said that they don't look it up that way and she needed a phone number. I explained that we've always looked it up that way and never had any issues before, but she just said "Nope, we can't do it" without offering any help.
So, I stepped out of the line and called my husband, who had just had knee surgery and was waiting in the car with our three kids, one of whom was just three weeks old. He's a manager at another CVS, and he told me to instruct the cashier to click the Extra Care button and look up the account by email. I got back in line and apologized for the situation, but the cashier didn't even say hi or ask how she could help.
I told the cashier that my husband was a manager at CVS and gave her the instructions to look up our account using our email. However, she didn't even try and just said that they don't do that. I tried to use a phone number, but it didn't work, so I stepped out of line again and called my husband in the car. He asked me to come back to the car to watch the kids, and he would handle it.
When my husband came into the store and asked the cashier about the issue, she seemed confused. He told her to click the Extra Care button and look up the account by email. She then asked the cashier next to her if that was correct, who confirmed it and entered the email. I was frustrated that she didn't ask for help from someone else before my husband had to come in.
The cashier seemed disinterested in serving customers and didn't even seem like she wanted to help. My husband is also forwarding this to Stephanie and Diane. I was really disappointed in the customer service!
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May 2024 by Sarah Lee
I got the copy of my prescription like this. Seriously ? Wow, so professional ! Don’t they provide any scissor in the pharmacy ?
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April 2024 by sabi mahmood
Horrible service from the pharmacy 28th was my due date came into store cause they said will be ready by noon I arrived at the store and was told it was to soon for refill when clearly on my bottle shows the dates. Then was told to wait a few days then I called back and now being told the medication is on back order and that they don't know when it will be available all this after back surgery is great but they don't care if you going threw anything. The day before I was told they have the medication but now they don't worst pharmacy by far 100% I will go back to walgreens were they will take care of you and make sure your medication is taken care of.
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April 2024 by Robert Sanders
The store in question is not the problem. Every CVS I've been to has been overpriced, understaffed (perhaps they've had enough personnel but they weren't trained properly or didn't have the ability to help a customer) and had products that were targeted specifically it seemed to create the highest potential for profit. I do not shop any CVS as I believe in a bottle of rubbing alcohol should not cost $8. This is America, you've been informed. Choose wisely.
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March 2024 by Alice Moore
Several years ago, CVS allowed an ice skating rink to be constructed in their parking lot. A bit of background, for the non locals. At one point, we had a mall. With a CVS, a Harris Gottschalks (where I always got my bedding), a candy store, pizza place, Hot Dog On a Stick, etc. Today in 2024, the mall sits vacant. The side CVS parking lot is full, and amidst cars are homeless, feral black cats and AMR waiting for a call. CVS is a CVS, but it's Redlands, employees are very helpful and accommodating. Restrooms.... you have to ask for either a key or a code, after that, I'm sorry but you are on your own....
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January 2024 by Corina M.
Came here to pick up some cough syrup because they've always been 24 hours, and when I come up to the door, it says it's closed. What the hell?! Super inconvenient! Update your hours out of consideration, please!
