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March 2024 by Samantha White
They are ok. the pharmacy not so much except for a few certain people but otherwise the pharmacy is rarely helpful. But the couple of girls that are helpful, really make up for the others.
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November 2023 by Denise V.
Unable to ask a simple pharmacy question for a prescription that I have. Called 5 times, and once I get through the phone system, the call is dropped. I called into the store and spoke to someone in the store front. They transferred me and call was dropped. Frustrating. No customer service what so ever. Will be looking for a new place to fill Rx's!
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September 2023 by Troy Porter
That was great experience.. it was pleasing..
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September 2023 by Cyann N.
I have no issue with the front of the store. The cashiers are nice and the place is clean but If I could give no stars to PHARMACY ONLY I WOULD. There is an employee there (reddish brown hair usually has it up)really bad attitude you can't miss her. I'm not really sure of her job title and I honestly didn't catch her name but I legit was being so nice and understanding about the issues and miscommunication with my Dr and she was one of the rudest people. Like girl you know what you signed up for do your job! I understand you may be tired or not having the best day but do not take it out on others because you hate your job. Get a different job then. Customer service is not her expertise. I don't usually take it to yelp but she has the NASTIEST ATTITUDE. I'm surprised she even filled my prescription after all of her smart remarks. I shouldn't have to feel like I don't want to go to the pharmacy to get my medication or be worried it won't be getting refilled because somebody has a bad day or hates their job. Everyone else was helpful and nice except her. Even thought this is the closest pharmacy to my house I'd still rather take a drive then ever deal with her disgusting attitude ever again. Clearly they haven't spoke to her about it with all the negative reviews that are already on here. Do better.
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July 2023 by Rebecca H.
I have seen much improvement with the Pharmacy and the store...the recovery from COVID years have slowed alot down...it's been getting better since.
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July 2023 by Rarsn R.
It never fails, this place just sucks. The pharmacists and people who work at the pharmacy have always been rude and act like they hate their job and life. Imagine working at hating your job that you go out of your way to be rude? The fluffy white girl with a stink face and Asian pharmacist are both that way. Stay away. I'd rather wait to use ABC pharmacy rather than this one ever.
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June 2023 by Supergreen T.
GO TO WALGREENS ON LUGONIA.This used to be my pharmacy. It was clean. Much cleaner than Walgreens. Staff was nice and I've had good experiences there. Just today I went in to see if my prescription was ready. A staff member looked up my name and said no and it isn't in the system. I then called my doctor to have them resubmit it via their electronic system and they did and, then they called and confirmed it was there. I then returned to the location and was told they still didn't have my prescription. Moreso the pharmacist or pharmacist tech started complaining on how many people were asking her to see if their prescription was there and she was tired of it. Based on this experience, I would not send my grandmother there as this is my litmus test. They are rude and have a problem even receiving prescriptions much less fulfilling them. On a side note the person in front of me in line had the same experience. Their doctor also called it in and the staff didn't get it into the system. I think there are just some slackers with no managerial oversight.
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May 2023 by Sheri L.
The female pharmacy techs and the pharmacist that work here are disgustingly rude and disrespectful. Especially the girl with long brownish red hair. Disgusting how she treats the customers. It reminded me of a high school mean girls environment but worse. I went there to pick up my medications for a surgery and the doctor was an hour away from the pharmacy so they would not fill the controlled substances. I am fully aware of DEA regulations and it is at the pharmacies discretion. But that is not why I am writing this. I happily got my medication filled elsewhere (another CVS) that was even further away from the surgeon who prescribed it. Weird right?! Here is why I am writing this- HEY GUYS REMEMBER HIPAA LAWS? Well apparently these pharmacy techs don't. The girl was yelling at my doctors office over the phone when I walked into the pharmacy area. I kid you not... I could hear her 3 aisles away. I'm like omg she's talking about my medications so freaking loud! Then I get up to the counter and she doesn't have the curtesy to even come up to the window and speak to me. Instead she stays exactly where she was across the room and proceeds to speak about my medications loud and freely as if it was everyone's business. So unprofessional and disgusting. Then as I am checking out, the cashier is talking with the pharmacy techs. She is told to help me. But instead, she looks at me then turns back to the techs and continues her conversation about her THYROID medication. Not work related. She was literally talking about her own personal medication and how her doctor switched her etc etc. like how is this okay to leave customers at the counter after being told to check them out. The last straw was when I asked if they had a restroom. She said she didn't know and turned to ask the pharmacy techs. They started talking amongst themselves and didn't answer her. So I walked out and said nevermind. I will be calling corporate about this experience. It's not difficult to walk up to a window to give patients the privacy they deserve. I was extremely nice and pleasant to them and it not reciprocated. Get yourselves together CVS! Your an embarrassment.
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May 2023 by Jocelyn O.
Dropped by for some medicine for my son. This store was clean and a bit more smaller than the ones that I usually shop at.I love the self check out so it was easy to get what I wanted, pay and leave.
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January 2023 by Tula P.
This is the worst CVS. They take so long to fill prescriptions, they don't answer the phones. When picking up , they have nasty attitudes. I live in Redlands and previously had my prescriptions at the highland CVS on baseline. I'm definitely moving back to that one cus atleast they had prescriptions ready within an hour or two not over 4 days like this one. So ridiculous!! They don't even let you know when they're out of stock of a medication. I'd rather drive the 15 minutes to highland then waste my time at the CVS on Wabash.
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January 2023 by JAGA worldwide
Pharmacy never answers the phone. They just leave you on hold for 20 minutes and then the call ends
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December 2022 by Nguyen K.
The older man at the counter was rude. I just wanted to return a few items with full receipts but he seems to be very upset with that. He even threw the things that I was returning on the floor which made me feel very uncomfortable.
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October 2022 by Sean D.
I'm telling you...... please don't go here! It's the worst pharmacy on the planetThe most unprofessional business I've ever been too! The worst customer service. If you like horrible/awful service go here
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May 2022 by E
I was trying to use the restroom before doing some shopping. When I asked the female employee she said "NO" and that they only have restrooms for employees. I've never had a problem before, especially when I'm a paying customer. A big part of your foot traffic is from people traveling to/from Big Bear. I'll be taking my business elsewhere.
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January 2022 by Richard Pruett
Pharmacy is terrible. Fill prescriptions you don't need. Tell you some are ready and you go there and they aren't. High turnover of staff