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March 2023 by Ashley Cajigas
Great service. Quick and efficient.
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June 2022 by Humberto Gonsalez
Good customer service
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March 2022 by Jasmine Smith
Awesome! Awesome! Awesome! We really can’t say enough about this place and gentlemen who work their! We needed a uhaul for my house and the transaction was so smooth and easy! We used them again to move my moms house. The young man who works the desk is so friendly, polite, and professional. I certainly recommend
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March 2022 by Shawn Kelly
Best place ever!
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November 2021 by Tom Wood
Had a great experience here this weekend. The customer service was awesome. Truck was in fine condition. I had to drop the truck off after hours so, when I went to reconcile my milage with what they ended up billing me the next day - everything was billed according to what they said it would be when I picked it up. What more can I ask? I'll definitely use this location again.
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October 2020 by Nicole B
My experience with this business was excellent. Everyone working there was professional, friendly, and honest. I would highly recommend this location.
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October 2020 by Jairo G
Good service.
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October 2020 by Lyx Ride
Very bad customer customer service they try charging me $300 for uhaul car I was having reservations for only one way and they called me after to asked me if I can take it back for same location with no extra charge i said okay I went to pick up the car the guy was there did something in the system to block one way reservations so he want to charge me for round trip and many other charges I don’t know for what at end he closed the store and he left me at street with the customer service in the phoneThey answer me after 78 minutes the told me come back tomorrow after 3 hours at the store location
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September 2020 by Dean D.
This company is awful! We got shortchanged by U-Haul trying to reserve a 10-ft truck on the day of our move and we tried reserving a truck through Budget. All things go. Then when we drive out to get the rental, they call us and tell us that they do not have any trucks or vans available at the location we requested. Mind you, we had driven two hours to this location to pick this truck up. They f*cked us. Then the company had the gall to bill us $75 for a no-show. Just galling. Listen all, getting a rental truck can be tough, but it shouldn't be this tough. Don't shop with this company.
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May 2020 by Lori R.
DO NOT go through budget! I prepaid for a rental mind you because I knew it was going to be a busy weekend and when I get there the guy Mark says he has no cars call the Corp number to get my Money back. He had to turn 10 people away so there's no chance of me getting a car. No I'm sorry, or any time of customer service that made me feel like my business was even important. At that point after he responded passively rude to another customer, he left the building and lock the door. I'm so upset cuz now they are having me go to another location 2 cities over in riverside , who shows availability, but again I can't get ahold of no one at the front desk to help. Why make reservations if this is going to happen? I've never used Budget and this is the far worst experience from a rent a car place. The supervisor on the phone at the reservations did try to work with me which is why I'm trying to still proceed to get my car but of course if my money is refunded, it will take 3-5 business days and well, that's a couple hundred bucks for my weekend trip. For being the cheaper budgeted car rental place, what I experienced today is not worth it.
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March 2020 by Mary D.
THE WORST SERVICE EVER!!!! Reserved a truck March 10th. Called 3 days before reservation day and verified all was good. Showed up March 28th at my pick up time and the 2 girls behind the counter told me they had no truck for me. I couldnt believe it! They were the 2 most useless, brainless dimwits I ever dealt with. So rude. 1 walked away to call supervisor to try to figure something out then came back and said nothing they can do. I asked for manager and she said the other girl was the manager which was a huge lie because they both looked like temps that had no clue wth they were doing. I asked the girl that called supervisor if I could talk to whomever she was talking to on the phone and she flat out said no. STAY THE HELL AWAY FROM THIS PLACE! CALL UHAUL......They took care of me after I explained my desperate situation. They even gave me a great price with extra mileage thrown in.
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March 2020 by Monica Moreno
I was looking for a U-Haul last minute. When I searched there was a few listings and I saw this place and it was the closest one so I decided just to call them and set it up. The guy that answered the phone was nice and informed me that I can reserve my spot over the U-Haul app because I was still not sure if I could pick it up that day I called or if I would have to pick it up the following morning.
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March 2020 by Monica M.
I guess I'll be the first to leave a good review, which kind of surprises me. On Wednesday I was looking for a U-Haul last minute for the following day. When I searched locations around me this one came up it was the closest to me. I went ahead and gave them a call to see if they had the truck I needed available and how to go about reserving one. The guy that answered the phone informed me that they do have the truck that I needed which I believe was a 15 foot, and he let me know that I can reserve my spot for the following morning by using the U-Haul app. Since I still wasn't Sure if I could get it that day or if I would have to go early the next morning. He said the best thing to do is reserve it on the app. So later that day I went ahead and use the app put in my information for the time, how many hours, and how many miles i would drive. I did everything on the app and the following morning I was there at eight in the morning to pick up the truck the guys were there on time my truck was out in the front I went in I was having some issues confirming it on the app. The guy upfront decided just to take care of it on the computer, he handle it, he gave me my paperwork and we were on our way. The U-Haul truck itself was totally fine nothing wrong with it wasn't dirty, worked great. We used it for a few hours came back when dropping it off the guy stopped us right when we got in and said he'll take care of the truck and park it I went inside the office the guy confirms my information on the app gives me a receipt and That was it. It was very easy and simple and wasn't a hassle at all to rent a U-Haul. The customer service was actually really good so I'm surprise that they have so many bad reviews. The pricing for The U-Haul was very good. They give you an amount over the app and it was pretty much spot on so no complaints. So if you're looking around and you're not sure, I would go here again it was very easy and simple maybe because I use the app I don't know but the guys themselves (3 workers) were very nice to me and to the two guys that were with me. ** update: they did have a drop off key box as wel. Must of been added recently. Also when using the app you can have the truck up to 24 hours.
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January 2020 by Kimberly H.
DO NOT GET A UHAUL FROM THIS LOCATION. They literally lied about us leaving their uhaul on empty and charged us 99 dollars when they said it would only be 32 dollars. We drive MAX 6 miles. The guy wasn't even there when we went to pick it up and they weren't there when we took it back. Also, the guy was completely rude and was joking about me not being able to drive the uhaul because I'm a woman. You will get ripped off if you go here. TERRIBLE EXPERIENCE.
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June 2018 by Kyle Cate
We ran into quite a few problems renting a truck and car hauler. We actually had to wait 24 hours for a car hauler that had been reserved and confirmed. This would be a one star review however they treated us great for the inconvenience and gave us a free upgraded truck and discounted the car hauler rental. If you rent from Budget just make sure you double check and confirm EVERYTHING and when you talk with someone on the phone make sure you can directly call that person back so any issues can be resolved with one person.
