-
June 2023 by Andrew Walton
They continue to take reservations when they do not have vehicles to cover them. We reserved a 7 seater luxury SUV more than a week in advance but ended up with a minivan with body damage on both sides. The rims on both sides were scraped and chipped. AND we had to go to a different location about 40 minutes drive from the office where we originally booked to pick up and drop off. Zero stars.
-
February 2023 by andi nieman
My first time renting here was in November and my experience was wonderful! I had to rent a car last minute and the process was quick and easy. The branch owner was super cool and did nothing to spike my anxiety like the other larger car rental places that I have become accustomed to in the past. I will definitely be using this branch moving forward.
-
February 2023 by Paris Ryan
My car blew up and Mark was amazing. I was in town for work and he got me right back on the road and now I'm heading back to Phoenix. Thanks for being so efficient at your job.
-
December 2022 by Carson Hilliker
I have rented a car 3 separate times here in the last 7 months and it has been great each and every time. The guy that runs the place, not sure what his name is, but it's been the same guy every time & he's just cool, gets right to it so you're in & out of there without any problems. It is always smooth, quick & easy. I made the mistake of renting a car at the Redlands Enterprise before going through Budget. I will never make that mistake again & will only use this Budget for any & every future rental car I need.
-
October 2022 by Crystal Alvarez
The only guy who seems to work there takes forever chating people up. I came twice with an appointment and could not get any help at all. He made me late two seperate days. PAYING AHEAD DOES NOT HELP.
-
September 2022 by Steve Perkio
Safety violation here, beware!They often have this extension cord run outside, the door could pinch the cord shorting though the door and possibly electrocuting someone.
-
August 2022 by Sums
They are super nice and helpful. The cars are clean and really nice. I prefer this location compared to Enterprise.
-
July 2022 by Izzz Naj
Not the best experience I try to rent for a full day a car but sadly the company doesn't rent cars to take DMV testing any more.About customer service and how they answer my questions very decent. I will give 5 stars but the service they provide didn't serve my needs. As a regular customer of them this was disappointing.
-
June 2022 by Syd M
I just wanted to bring to your attention the wonderful customer service I received from your agent, Mark. After calling budget customer service over the phone multiple times due to random disconnections after long waits and incorrect transfers, it was nice to speak to someone in person who was able to validate my concerns. The car drop off process was quick and easy. I had questions regarding my itemized receipt and he answered all of them politely and professionally. I also saw how pleasantly he interacted with people before me so he definitely deserves commendation for providing ALL Budget customers with excellent service.
-
May 2022 by Ankit Vij
Overall, easy booking, pickup, and drop off process. The guy was helpful and fully informed me about the scratches/dents before hand.
-
April 2022 by csmather77
This 2 stars if towards the company. The gentleman working counter was awesome. But I booked a 4 door car on-line and all there was available was a 2 door. Spoke with the employee and was told they do this all the time and leave the problem with them. Employee was awesome, a car was returned and he offered me that one after he checked it in and cleaned it up. So great customer service. Bad customer relations provided by the company.
-
March 2022 by Jesus Figueroa
By far the best place to rent a car. In and out in 10 minutes. Make a reservation because it's busy. Great prices and great customer service.
-
October 2021 by Augie Perez
Worst company to get anything from. They take your money and don't have cars available and it leaves you stuck. I would never use this place again
-
September 2021 by Nn Bb
This is family owned and operated. The family has gone above and beyond to help me every time I have come in to rent a car. I don't go to any other location because I know I will always get a good deal and friendly caring people. This office is in a good location as well. I feel my care is safe when I have had to leave it overnight.
-
March 2021 by thomas lewis
We had set a reservation to 'pick up' a car at a certain time, drove 4 cities away only to be told they had no cars available, and hadn't for days W T F Avis- Budget❓did not even.
